Datatonic

Account Executive

• Organise and facilitate training scoping calls with customers to understand their learning objectives.
• Act as the main point of contact for our in-house trainers and partner contractors, ensuring they are fully briefed, prepared, and scheduled for upcoming deliveries.
• Nurture long-term customer relationships by conducting post-delivery follow-ups, ensuring satisfaction, and proactively addressing any feedback or concerns.
• Collaborate with internal consulting teams and external Google Cloud Account Teams to co-create tailored training proposals and strategic learning plans for our customers.
• Manage end-to-end training logistics to ensure a seamless customer journey, including sending calendar invitations, setting up virtual classrooms, and managing trainer schedules.
• Own the feedback loop by gathering and monitoring class feedback, sharing insights with instructors, and proactively using data to elevate the customer experience.
• Support the Training Operations Manager and Head of Customer Training on the day-to-day delivery ecosystem.
• Compile necessary data for the Finance team's month-end billing process to ensure accurate client invoicing.
• Identify process inefficiencies within the customer journey or partner onboarding and suggest proactive improvements.
• Contribute strategically to shaping the future of our training business and client satisfaction strategies in AMER and EMEA.

General

• Leverage delivery expertise to provide strategic consulting and engagement leadership.
• Own the end-to-end success of complex, high-value data and AI transformation projects.
• Drive strategic alignment of technical delivery roadmaps to client’s strategy focusing on measurable business objectives.
• Lead the execution of large, complex data and AI transformation programmes, ensuring on-time, on-budget, and high-quality delivery.
• Maximize ROI by linking technical deliverables directly to measurable business outcomes.
• Take full financial ownership of the P&L for accounts.
• Manage communications and expectations at the executive and C-suite levels.
• Contribute to process, operational efficiency, and excellence within the Delivery function.

Delivery Lead

• Organise and facilitate training scoping calls with primarily AMER customers
• Collaborate with internal consulting teams and external Google Cloud Account Teams to co-create tailored training proposals
• Act as the main point of contact for in-house trainers and partner contractors
• Manage end-to-end training logistics for a seamless customer journey
• Own the feedback loop by gathering and monitoring class feedback
• Compile necessary data for the Finance team's month-end billing process
• Identify process inefficiencies within customer journey or partner onboarding

Training Account & Operations Executive

Support Engineer

• You'll own the IT support queue - triaging and resolving hardware, software, and networking issues for both in-office and remote users, with a focus on keeping colleagues unblocked and SLAs met.
• Onboarding and offboarding are yours too, end-to-end: device provisioning, account setup, access management, and deprovisioning across our core platforms.
• Beyond day-to-day support, you'll manage hardware asset inventory, handle device lifecycle including warranty claims and vendor coordination, and keep our AV and meeting room setup running smoothly.
• You'll also build documentation and training materials that help colleagues help themselves - good IT support means fewer repeat tickets.
• We're a 100% macOS environment, deeply integrated with Google Workspace.

IT Support Engineer

Full-stack Engineer

• Interpret vague requirements and develop models to solve real-world problems.
• Conduct ML experiments using programming languages with machine learning libraries.
• Leverage generative AI to develop innovative solutions.
• Optimise machine learning solutions for performance and scalability.
• Implement tailored machine learning code to meet specific needs.
• Ensure efficient data flow between databases and backend systems.
• Automate ML workflows, focusing on testing, reproducibility, and feature/metadata storage.
• Create machine learning architectures using Google Cloud tools and services.
• Build and deploy production-grade software for ai and data-driven solutions.

Senior Engineer

Cloud Engineer

• Shape the architecture for key projects.
• Provide pre & post sales architectural advice and thought leadership for machine learning, analytics, and data migration projects.
• Help build out the architectural side of next-generation AI products.
• Utilise cutting-edge, scalable cloud and data processing technologies to develop advanced solutions for customers.
• Oversee the design and implementation of enterprise-scale Data and AI projects.
• Introduce innovative ideas and approaches to enhance capabilities and methodologies.
• Shape the architecture team and mentor team members while promoting technical excellence.
• Collaborate with sales teams to provide technical expertise during client engagements and help scope solutions for challenging requirements.
• Partner with GTM teams to create and refine new market-ready solutions with a focus on technical leadership and governance.
• Conduct architecture reviews for key clients, delivering actionable recommendations to senior stakeholders.
• Define and embed best practices into project delivery, ensuring quality and consistency across initiatives.
• Contribute to the internal knowledge base, including technical collateral and thought leadership materials.
• Work in a dynamic, agile environment alongside data scientists, machine learning experts, data analysts, and data engineers.
• Collaborate closely with partners such as Google Cloud, Tableau, and Looker to leverage their technologies effectively.
• Guide team members, fostering a culture of growth and innovation.

Account Executive

Delivery Lead

Training Account & Operations Executive

IT Support Engineer

Senior Engineer

Senior Cloud Architect