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Tech Stack
Tools & technologiesJamfMacOSPython
About the role
Key responsibilities & impact- You'll own the IT support queue - triaging and resolving hardware, software, and networking issues for both in-office and remote users, with a focus on keeping colleagues unblocked and SLAs met.
- Onboarding and offboarding are yours too, end-to-end: device provisioning, account setup, access management, and deprovisioning across our core platforms.
- Beyond day-to-day support, you'll manage hardware asset inventory, handle device lifecycle including warranty claims and vendor coordination, and keep our AV and meeting room setup running smoothly.
- You'll also build documentation and training materials that help colleagues help themselves - good IT support means fewer repeat tickets.
- We're a 100% macOS environment, deeply integrated with Google Workspace.
Requirements
What you’ll need- 5+ years in an IT support role, ideally in a mid-sized company
- Deep macOS expertise, including MDM administration (Jamf experience is a strong plus)
- Strong troubleshooting instincts across hardware, software, and networking
- Experience managing the full user lifecycle - onboarding, offboarding, and access management across SaaS platforms
- Comfortable working within a ticketing system and to SLAs
- Hands-on experience with asset management and hardware lifecycle, including vendor and warranty coordination
- Comfortable with AV and meeting room equipment
- Some scripting ability in Python and/or Bash - enough to automate the repetitive stuff
- You actively use AI tools in your own work, not just talk about them
- Native or near-native English fluency - we're a globally distributed team collaborating daily across Europe and North America
- A degree in IT, Computer Science, or a related field (or equivalent experience).
Benefits
Comp & perks- Learning & Growth: Access to the MLE Accelerator Program, generous conference budgets, and continuous learning platforms.
- Flexibility: A hybrid working model (2-3 days in the office) to balance focus and collaboration.
- Wellbeing: Supplementary health insurance and 50% covered MultiSport membership.
- Holiday: 27 days of vacation.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
macOS expertiseMDM administrationtroubleshootinguser lifecycle managementasset managementhardware lifecycle managementscripting in Pythonscripting in BashAI tools usageGoogle Workspace
Soft Skills
problem-solvingcommunicationdocumentation skillstraining developmentcollaborationadaptabilityattention to detailcustomer servicetime managementorganizational skills
Certifications
degree in ITdegree in Computer Sciencerelated field degree