Account Executive

Datatonic

Account Executive with Datatonic Academy focusing on customer training operations and relationships. Responsible for logistics, customer satisfaction, and strategic training proposals.

Posted 7/20/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and organizational skills, ensuring seamless training logistics and high customer satisfaction. Proficient in communication and adaptable to changing environments, with a genuine interest in AI and continuous learning.

Highest-signal resume keywords

Customer Relationship ManagementTraining Logistics ManagementProactive CommunicationData Analysis for Customer FeedbackAI Knowledge and Certification

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer-Centric MindsetOrganisational ExcellenceGrowth MindsetAdaptability

Certifications & Qualifications

Google Cloud Gen AI Leader Certification

Industry Keywords

Training OperationsCustomer JourneyFeedback LoopVirtual ClassroomsConsulting Collaboration

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Organise and facilitate training scoping calls with customers to understand their learning objectives.
Act as the main point of contact for our in-house trainers and partner contractors, ensuring they are fully briefed, prepared, and scheduled for upcoming deliveries.
Nurture long-term customer relationships by conducting post-delivery follow-ups, ensuring satisfaction, and proactively addressing any feedback or concerns.
Collaborate with internal consulting teams and external Google Cloud Account Teams to co-create tailored training proposals and strategic learning plans for our customers.
Manage end-to-end training logistics to ensure a seamless customer journey, including sending calendar invitations, setting up virtual classrooms, and managing trainer schedules.
Own the feedback loop by gathering and monitoring class feedback, sharing insights with instructors, and proactively using data to elevate the customer experience.
Support the Training Operations Manager and Head of Customer Training on the day-to-day delivery ecosystem.
Compile necessary data for the Finance team's month-end billing process to ensure accurate client invoicing.
Identify process inefficiencies within the customer journey or partner onboarding and suggest proactive improvements.
Contribute strategically to shaping the future of our training business and client satisfaction strategies in AMER and EMEA.

Requirements

What you’ll need

Customer-Centric Mindset: You genuinely enjoy building trustful relationships, managing customer expectations, and delivering excellent service.
Organisational Excellence: High attention to detail with the ability to juggle multiple customer requests and manage logistics simultaneously. Ability to quickly re-prioritise tasks and consistently meet deadlines.
Communication Skills: Proactive and collaborative communication, verbal and written.
Genuine Interest in AI: Keen to learn about AI and apply the knowledge in their day-to-day work (we will support you to get certified as a Google Cloud Gen AI Leader).
Growth Mindset: Open to new concepts and ideas and get stuck in to test them out.
Adaptability: Happy to work in an environment where processes can change quickly and comfortable working in a remote setting.

Benefits

Comp & perks

Professional development opportunities