Senior Field Marketing Manager
Gleamedia
Customer Success Manager – Scale
DataSnipper
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $130,000 - $150,000 per year
Job Level
JuniorMid-Level
About the role
- Ensure every customer in your portfolio receives timely, actionable guidance to achieve outcomes; proactively connect customers with resources, training, and content designed for scale
- Execute structured playbooks for onboarding, adoption, and renewal to drive adoption, product utilization and business outcomes through one-to-many programs; identify and mitigate at-risk accounts
- Collaborate with Sales, Product, and Marketing to align campaigns, webinars, and digital touchpoints that engage customers at scale
- Continuously refine one-to-many strategies—experiment with new content, channels, and automation to improve the customer journey; identify expansion opportunities and partner with Sales/Account Management to support growth
- Track customer health and engagement through data; share insights and emerging themes with leadership to influence product and program improvements
Requirements
- 2+ years in a Customer Success Manager role
- Familiar with the dynamics and customer journey in B2B enterprise software
- Proactive mindset, ability to self-start, driven to succeed and achieve business outcomes
- Excellent project and time management skills
- Excellent verbal and written communication skills, including the ability to present to executives and key decision-makers
- An outgoing personality with a positive attitude
- Strong affinity with the software industry
- Fluency in English (must)
- Spanish business fluency (major bonus)
- Comfortable commuting to the NYC office at least 3 days a week (Tues-Thurs)
- Legally authorized to work in the United States or willing to disclose sponsorship needs
