DataSnipper

Events

• Own the end-to-end planning and execution of all (field) events, both our owned events (e.g. DataSnipper Connect) and industry sponsorships
• Build relationships with vendors, associations, venues, suppliers and other stakeholders during event planning
• Oversee the demand generation plan to promote these events, using online and offline channels. And partner with B(S)DRs, Sales and the rest of the Demand generation team to define the strategy that comes with pre- and post-work when it comes to event attendance and follow-up
• Track the ROI of the events program and report on its performance
• Develop comprehensive playbooks for planning, budgeting, timelines and logistics together with the rest of the Events Marketing team
• Partner with the Content Marketing team, Customer Success team and Sales team to support programming and speaking engagements
• You have clear thoughts on gifting programs, activations and other creative strategies for event experiences
• Thoughts on where a ‘modern’ Event Org benefits from technology, e.g. AI are appreciated

Senior Events Marketer – Team Lead

DevOps Engineer

• Define and own cloud infrastructure strategy, reference architectures, and platform roadmaps for Azure across compute, networking, identity, data, security, and observability.
• Design and implement an enterprise-scale Azure Landing Zone (management groups, subscriptions, RBAC, Azure Policy) and governance for multi-tenant SaaS and regulated customers.
• Architect highly available, multi-region solutions leveraging AKS/Container Apps, App Service, Azure DB for PostgreSQL, Redis, Service Bus/Event Grid, Front Door/Traffic Manager, and CDN.
• Enable secure private connectivity patterns (Private Link, VNet integration, Azure Firewall/WAF, ExpressRoute/VPN) and champion zero-trust principles with Entra ID and Managed Identity.
• Establish platform engineering "golden paths" and reusable accelerators: Terraform modules, environment bootstrapping, and CI/CD templates in GitHub Actions.
• Drive well-architected reviews for mission-critical workloads; translate findings into improvements for reliability, security, performance, and cost with measurable SLOs/SLIs.
• Implement end-to-end observability using Azure Monitor, Log Analytics, Application Insights, and Prometheus/Grafana; automate proactive detection and post-incident improvement plans.
• Partner with Security to implement least-privilege access, PIM, Defender for Cloud, Key Vault, secret rotation, and compliance controls.
• Define and validate DR/BCP strategies (RTO/RPO), including zone-redundancy, geo-replication, backups, and failover testing.
• Mentor and coach engineering teams; lead architecture reviews, threat modeling, technical workshops, and author documentation and reference architectures.
• Evaluate and guide adoption of new Azure capabilities; collaborate with partners and vendors to enhance the platform.

Senior Site Reliability Engineer

Customer Success Manager

• Ensure every customer in your portfolio receives timely, actionable guidance to achieve outcomes; proactively connect customers with resources, training, and content designed for scale
• Execute structured playbooks for onboarding, adoption, and renewal to drive adoption, product utilization and business outcomes through one-to-many programs; identify and mitigate at-risk accounts
• Collaborate with Sales, Product, and Marketing to align campaigns, webinars, and digital touchpoints that engage customers at scale
• Continuously refine one-to-many strategies—experiment with new content, channels, and automation to improve the customer journey; identify expansion opportunities and partner with Sales/Account Management to support growth
• Track customer health and engagement through data; share insights and emerging themes with leadership to influence product and program improvements

Customer Success Manager – Scale

• Lead and grow a high-performing Customer Success team serving mid-market and enterprise customers
• Build trusted, long-term relationships to drive customer value, retention, and advocacy
• Lead, mentor, and inspire Customer Success Managers and create/execute structured processes and playbooks
• Collaborate with Sales, Product, Marketing, and other teams to ensure seamless onboarding, adoption, and ongoing success
• Introduce process improvements and tools to elevate team performance and customer outcomes
• Use data to identify opportunities, risks, and performance trends and communicate recommendations to leadership
• Maintain high operational standards and ensure delivery of best-in-class customer outcomes

Senior Manager, Customer Success

Marketing

• Lead strategic initiatives to amplify customer voices and deepen engagement across the lifecycle.
• Showcase product value from onboarding through adoption, expansion, and advocacy, driving feature adoption and loyalty.
• Develop and manage lifecycle marketing initiatives, including onboarding, adoption, expansion, and retention journeys.
• Lead and oversee all user/customer email marketing campaigns and ongoing customer communications.
• Collaborate cross-functionally to ensure consistency across touchpoints (in-app, newsletters, events, community).
• Partner with PMM and other teams to amplify customer success in launches, webinars, and industry events.
• Build and scale a customer advocacy program (testimonials, G2 & Capterra reviews) and cultivate a customer community.
• Provide customer references and proof points for sales enablement and GTM alignment to support pipeline generation and deal acceleration.
• Define KPIs for advocacy, lifecycle, and customer marketing programs.

Senior Events Marketer – Team Lead

Senior Site Reliability Engineer

Customer Success Manager – Scale

Senior Manager, Customer Success

Senior Customer Marketer