Customer Service Advisor
Dun & Bradstreet
Help Desk Analyst
DATAMAXIS, Inc
contract
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist Tier 1 Help Desk support for customer-facing websites and password reset assistance.
- Diagnose and resolve basic problems using documented procedures and checklists.
- Enter call data into a tracking system.
- Escalate problems to higher level technical support when necessary.
- Own incidents from start to finish and follow up with customer communications.
- Support client customers that order client products through the client website.
- Participate in up to 6-week training (hours during training 8am-5pm).
Requirements
- Experience with password reset assistance.
- Experience with assisting customers with web based ordering.
- Experience assisting customers using multiple browsers (e.g., Edge, Chrome and others).
- Excellent customer service and interpersonal skills.
- Excellent verbal communication skills.
- Strong competence within a Windows & MS Office environment.
- Proven experience working within a team environment.
- Ability to problem solve and investigate issues when provided with minimal information.
- Entrepreneurial mindset and ability to thrive in a fast-paced, large corporate environment.
