Call Center Representative

• From phone report, gather and evaluate information from the injured worker and/or employer to determine level and/or category of injury, based on set criteria.
• Data entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner – from phone, fax, or email while working efficiently within deadlines and timeframes.
• Adhere to phone-tree procedures per State of Florida contract, including emergency protocols.
• Route the FROI call to the appropriate Triage Unit member for further handling.
• Verification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely manner.
• Research any situations that do not allow claim entry to ensure claim is entered to the system.
• Follow company procedures and State mandated timeframes to comply with laws.
• Print, organize, and verify all related forms for daily mail-out.
• Verify all data daily for control purposes via printed lists.
• Scan and attach new claim documents to the system.
• Assist with other clerical duties as necessary.
• Perform other duties as needed.
• This role is a full-time, home-based position covering a weekend shift (Saturday and Sunday) from 7:00 AM to 7:00 PM.

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