Dataiku

Technical Customer Success

• Work closely with Dataiku’s customers, focusing on onboarding and increasing user adoption, retention, and satisfaction
• Possess deep technical knowledge of the Dataiku platform to educate customers on best practices
• Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services
• Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers
• Establish regular touch points with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriate
• Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts
• Collaborate with Account Executives and Sales Engineers to drive customer engagement and identify opportunities for expansion
• Document and share the adoption status and key information to inform internal forecasting and renewal
• Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly
• When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution
• Stay current on Dataiku’s products, competitive landscape, and data science trends
• Willingness to travel up to 25%

Senior Customer Success Engineer

Product Marketing

• Ideate, script, and record engaging videos to support key narratives and deliver on a video content roadmap
• Work with internal experts and external agencies to produce video content for website, social media, and events
• Represent the product in internal and external communication, educating and engaging audiences about advanced analytics and GenAI capabilities
• Serve as a subject matter expert on key product areas and describe/demonstrate customer use cases and value
• Conduct market intelligence to understand developments in the data and AI landscape and key personas
• Own key parts of release process, working with product and enablement teams to drive awareness and adoption
• Regularly collaborate with product management, marketing, sales, customer success, creative and design teams, and technical alliances
• Lead small cross-functional projects and ensure alignment across stakeholders

Product Marketing Manager, Technical Marketing

Sales

• Focus on building the NEW partner motion and accelerating time from legal agreement to sourcing opportunities to Dataiku and first joint win
• Drive partner research and identify partner fit and targets based on parameters of joint right to win
• Execute the recruitment plan for the designated regions, covering various partner types and routes to market
• Collaborate with Partner Enablement, Partner Strategy & Programs, Partner Marketing to develop joint strategies and priorities to scale and accelerate
• Own the path to revenue and pipeline growth for the ‘new partner’ segment
• Co-lead test and learning of new routes to market in the field (ie Reseller, Distributors)
• Contribute to the coordination of the development of industry-specific and departmental-specific solutions with partners
• Build and maintain relationships with internal stakeholders across various business functions
• Cultivate executive relationships with the leadership of key developing partners across the region
• Represent Dataiku at industry events, embodying and upholding Dataiku’s core values

Partner Sales Director

Manager

• Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies.
• Ensure long-term customer success by engaging to secure on-time renewals and deliver exceptional customer experience.
• Collaborate across revenue, operations, and customer organizations to maximize platform value.
• Maximize Retention Rate, Net New Annual Recurring Revenue (NNARR), and On-Time Renewal (OTR) through renewal management.
• Drive engagement in the 180-day renewal framework to ensure seamless customer retention.
• Analyze customer renewal data to develop retention, uplift, mitigation, and expansion strategies.
• Partner with revenue and customer teams to proactively address risks and identify growth opportunities.
• Support at-risk customers through mitigation planning and customer success initiatives.
• Lead contract renewal negotiations and evaluate license usage to ensure true-up requirements are processed.
• Provide accurate weekly forecasts on renewals and contribute to renewal process improvements.

Principal Renewals Manager

Account Executive

• Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
• Dataiku enables companies to create value with their data in a human-centered way. Are you passionate about AI? Do you want to help customers understand how AI can solve their business challenges? If so, we invite you to join our growing team. In this role, you’ll make an immediate impact as we grow and scale our teams in the East.
• As a Strategic Account Executive, you’ll manage the entire sales cycle and own a territory with prospects and customers across a variety of industries. We embrace a culture of accountable camaraderie, and this role will enable you to collaborate cross-functionally with colleagues in marketing, product management, and sales engineering.

Senior Customer Success Engineer

Product Marketing Manager, Technical Marketing

Partner Sales Director

Principal Renewals Manager

Strategic Account Executive, East