Senior Implementation & Support Manager – SaaS
EnterpriseAlumni
Cloud
Principal Renewals Manager
Dataiku
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $148,500 - $198,000 per year
Job Level
Lead
About the role
- Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies.
- Ensure long-term customer success by engaging to secure on-time renewals and deliver exceptional customer experience.
- Collaborate across revenue, operations, and customer organizations to maximize platform value.
- Maximize Retention Rate, Net New Annual Recurring Revenue (NNARR), and On-Time Renewal (OTR) through renewal management.
- Drive engagement in the 180-day renewal framework to ensure seamless customer retention.
- Analyze customer renewal data to develop retention, uplift, mitigation, and expansion strategies.
- Partner with revenue and customer teams to proactively address risks and identify growth opportunities.
- Support at-risk customers through mitigation planning and customer success initiatives.
- Lead contract renewal negotiations and evaluate license usage to ensure true-up requirements are processed.
- Provide accurate weekly forecasts on renewals and contribute to renewal process improvements.
Requirements
- At least 5 to 7 years of experience in enterprise SaaS renewals, account management, or a related field.
- Background in commercial negotiations and account management.
- Proficiency in revenue technologies, including ability to manage your own book of business.
- Strong customer-first mindset, with a proactive approach to mitigating risks and identifying growth opportunities.
- Ability to navigate SaaS contracting discussions and renewal workflows with confidence.
- Excellent communication skills with the ability to engage executive stakeholders.
- Capacity to manage multiple priorities, remain adaptable, and work effectively under pressure.
