Associate Director – Marketing, Partnerships
NucleusTeq
AirflowAWSAzureCloudSFDCSQL
Account Manager
DataGrail
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Drive customer renewals end-to-end to maximize retention and minimize churn.
- Identify, position, and close upsell and cross-sell opportunities within existing accounts.
- Build deep, trusted relationships with customers by understanding their business goals and aligning them with DataGrail’s solutions.
- Maintain accurate forecasting and account health reporting in Salesforce.
- Collaborate seamlessly with Customer Success, Product, and Support teams to deliver a world-class customer experience.
- Educate customers on new product features and ensure successful adoption that aligns with their business objectives.
- Communicate ROI clearly and consistently to validate the impact of DataGrail.
- Share customer feedback that shapes our product roadmap and go-to-market strategy.
Requirements
- 3+ years of experience in Account Management, Customer Success, or Sales in a B2B SaaS environment.
- Proven track record of managing upsell, cross sell and renewals in a quota-carrying role.
- Excellent interpersonal and communication skills—both written and verbal.
- Experience working with cross-functional teams in a fast-paced, evolving environment.
- Strong organizational skills and attention to detail with a customer-first mindset.
- Familiarity with privacy, security, or compliance SaaS tools is a plus.
Benefits
- equity
- health, dental & vision insurance plans
- remote-first working environment
- 401k savings plan
- parental leave
- wellness benefits
- flexible time off
- paid holidays
- work from home stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successsalesupsellcross-sellrenewalsforecastingaccount health reporting
Soft skills
interpersonal skillscommunication skillsorganizational skillsattention to detailcustomer-first mindset
