Solution Engineer - GSI
NICE
AWSAzureCloud
Job Level
Mid-LevelSenior
Tech Stack
AWS
About the role
- Designing and developing high quality business solutions and other projects.
- Evaluating customer’s business needs with input to strategic planning of business systems and directions.
- Recognising and promptly advising management of potential problems and for potential follow-on business opportunities.
- Problem identification, system architecture definition, hardware / software specification and/or design, implementation, testing, client training, and solution deployment.
- Analysing existing programs or formulating logic for new systems, devising logic procedures, preparing flowcharting, performing coding and testing/debugging programs.
- Being accountable for defined assignments/projects often involving immediate action or shortterm planning of human and other resources.
- Preparing and obtaining approval of system and programming documentation. Recommending changes in development, maintenance and system standards. Developing conversion and system implementations plans.
- Training users in conversion and implementation of system.
- Project management activities include interaction with company and client managers and cost/schedule monitoring.
- Liaising with customers during preliminary installation and testing of developed software solutions or products.
- Assisting with the preparation of sales proposals. Identifying additional product/services opportunities in customer organisation.
- Receiving assignments in the form of objectives and determines how to use resources to meet schedules and goals.
- Providing guidance and advice to subordinates within the latitude of established company policies in order to meet schedules and resolve technical problems.
Requirements
- Understanding business/organisation/marketing context of business solutions.
- Specialist level of competence/knowledge in at least one technology/expertise area.
- Good understanding of current services and new computing directions and technologies.
- Knowledge of the Outsourced IT services and infrastructure project requirements.
- Business awareness (corporate structure, ROI, TCO, budget and planning strategy etc).
- Knowledge of and insight into the CX industry, particularly CCaaS.
- Experience with various CX Platforms such as Genesys, Nice, AWS Connect, Service Now, Salesforce, Cognigy, and Nuance.
- 5 years of related experience coupled with relevant tertiary education.
- Ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Ability to work in large, collaborative teams to achieve organisational goals, and passionate about building an innovative culture.
- Ability to create formal networks with key contacts in own area of expertise.
- Ability to network and develop productive relationships with customers, stakeholders and suppliers Proven negotiating skills with the aptitude to ensure win/win situations for all parties.
