Lead the strategic planning, requirements definition, and delivery of AI solutions.
Define program vision and roadmap while balancing priorities of multiple stakeholders.
Serve as primary liaison between technical teams, leadership, and the customer, translating needs into actionable requirements and managing expectations.
Elicit, document, and validate functional and technical requirements, including AI model integration, data flows, and security requirements.
Define and maintain a prioritized product backlog, user stories, and acceptance criteria to ensure timely delivery of features.
Collaborate with vendors and internal teams to integrate commercial off-the-shelf solutions, APIs, and automation tools.
Lead cross-functional teams through sprint planning, execution, testing, and production deployment.
Oversee the design and development of workflows, UI/UX improvements, data integrations, and back-end processes.
Ensure quality through UAT coordination, performance monitoring, and iterative improvement cycles.
Manage ongoing operations, maintenance, and annual release cycles, ensuring high system availability, security compliance, and scalability.
Track and report KPIs including user satisfaction, system performance, and adoption rates to drive iterative improvements.
Streamline business processes through automation, analytics, and AI capabilities.
Develop SOPs for retraining, rollback, and root cause analysis and document incident response procedures for model failures and anomalies.