Databento

Support Engineer

• Act as the first point of contact for customer support inquiries.
• Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.
• Maintain accurate ticket status, notes, and customer communication.
• Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
• Participate in frontline support on-call rotation.

Technical Support Engineer, L1 – Frontline Support