Technical Support Engineer, L1/Frontline Support

Databento

Technical Support Engineer handling customer inquiries for financial data API provider. Resolving issues and improving API documentation and community support in the APAC region.

Posted 6/2/2026full-timeRemote • 🇭🇰 Hong KongJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

GrafanaPrometheusPythonSQL

About the role

Key responsibilities & impact

Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

Requirements

What you’ll need

Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
At least 2 years of experience in technical support, QA, or engineering.
Working proficiency in Python.
Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
Experience at an early-stage startup is a plus.
Based in the APAC region to provide support coverage during business hours.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Databento Website LinkedIn All Job Openings 11 - 50 employees Founded 2019 💸 Finance 💳 Fintech 🔌 API 💰 $24.3M Series A on 2021-11 Finance
Fintech
API Databento is a company that provides comprehensive market data solutions through APIs for both real-time and historical data. Founded in 2018, it delivers normalized data from a wide array of asset classes including futures, options, and equities, sourced directly from colocation sites to ensure low latency and high reliability. Databento offers a simplified and efficient way to access market data, with customizable pricing models and extensive support for developers. Their services include live data streaming, historical data retrieval, and detailed insights into corporate actions. The platform caters to over 3,000 leading firms and startups, utilizing advanced technology to offer solutions such as full exchange order book replay and seamless integration with programming languages like Python and C++. Technical Support Engineer, L1/Frontline Support 🔥 2 minutes ago 🇭🇰 Hong Kong – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Grafana Prometheus Python SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback. 🎯 Requirements
Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
At least 2 years of experience in technical support, QA, or engineering.
Working proficiency in Python.
Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
Experience at an early-stage startup is a plus.
Based in the APAC region to provide support coverage during business hours. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Engineer 🕒 May 22 Cohesity 1001 - 5000 🔒 Cybersecurity Website LinkedIn All Job Openings Technical Support Engineer at Cohesity providing technical support for AI-powered data security solutions. Collaborating with customers and partners to ensure effective support and resolution of inquiries. 🇭🇰 Hong Kong – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇨🇳 Chinese Required Cloud Perl PHP Python View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

API usagePythontroubleshootingtechnical writingQAengineeringfinancial tradingmarket dataobservabilitydocumentation

Soft Skills

technical communicationcommunity managementproblem-solvingcustomer supportcollaboration