Darktrace

Account Executive

• Own and exceed quarterly and annual revenue targets by acquiring new customers and expanding existing relationships within your assigned territory.
• Proactively identify, engage, and develop net-new business opportunities through outbound prospecting, networking, and strategic account targeting.
• Manage complex, multi-stakeholder sales cycles, engaging executive decision-makers (CISOs, CTOs, CIOs) and security professionals to position Darktrace as a must-have solution.
• Develop and execute account strategies that drive long-term value and revenue growth.
• Independently lead sales negotiations, structure deals, and manage contract discussions to successful closure.
• Leverage deep industry knowledge to serve as a trusted advisor, helping prospects and customers navigate evolving cybersecurity challenges.
• Collaborate cross-functionally with Technical Account Managers, Cyber Threat Analysts, and Product teams to deliver compelling Proof of Values (POVs) and tailored solutions.
• Maintain an accurate pipeline and forecast in CRM, ensuring transparency and accountability for business objectives.
• Act as a mentor and leader within the sales team, sharing best practices and contributing to the overall sales strategy.

Account Executive – Enterprise

Technical Customer Success

• Act as a Darktrace and security expert and consultant to customers.
• Develop and maintain excellent, hands-on knowledge of the Darktrace solution.
• Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery.
• Work with customers to learn their priorities and map to technical solutions.
• Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams.
• Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise.

Customer Success Engineer

Solutions Engineer

• Considered a trusted advisor of prospects, and customers.
• Demonstrates ability to increase deal size throughout sales process.
• Ability to leverage great relationships to identify and drive commercial opportunities.
• Reliable member of the team to provide technical expertise when responding to RFPs.
• Enable those around you on discovery, metrics and success criteria.
• Guiding, and scoping POVs to maximizing POV value and minimizing competitor threat.
• Ability to scope very complex, large and/or novel deployments.
• Have successful creation and use of M1 and M2 metrics.
• Highly integrated with POD, across deals, qualification pipeline.
• Contributes to wider technical initiatives or projects outside of the day-to-day S role
• Transfer knowledge, mentor and peers, and add to knowledge bases
• Contributes at least once a quarter to best- practice initiatives within the region
• Proactive engagement with TCMs in deals, enablement, and relationship building.
• Travel regionally, and potentially internationally, to client sites

Senior Solutions Engineer, Key Accounts

• Helping to secure client multi-cloud environments using Cyber AI
• Sharing your passion and deep knowledge of cloud provider suites in this client facing role at the cutting edge of cyber security solutions
• Partnering with account and leadership teams to develop cloud-specific sales strategies to achieve revenue and growth objectives
• Supporting customers through demos and Proof of Value
• Identifying new opportunities for upsells in cloud by developing strong technical relationships with customers and channel partners
• Sharing your insights via technology reviews and product findings
• Supporting the account team in designing deployment plans and architectures for customers
• Aligning with key Darktrace partners to drive Cloud products

Digital Forensics Solutions Architect

Software Engineer

• Understand, investigate and work to improve the detection capabilities of Darktrace/Email
• Analyze cybersecurity incidents reported globally by customers of Darktrace/Email
• Pinpoint distinctive properties and understand the system’s decision making engine
• Propose improvements to the decision making
• Summarize findings in written form to relevant stakeholders, notably customers
• Involved in the processes that drive the development of this tool
• Understand the email threat landscape at its most advanced

Model Developer

• Drive revenue growth through new business acquisition and upsell opportunities within a defined territory, targeting a named account list of companies with revenues ranging from $1B to $5B+.
• Build and maintain a robust sales pipeline through proactive outbound prospecting, strategic partnerships with regional channel partners, and close collaboration with the marketing team.
• Deliver compelling presentations and product demonstrations of Darktrace’s cyber threat defense solutions to both technical stakeholders and C-level executives.
• Lead and coordinate Proof of Value (POV) engagements in partnership with Darktrace Subject Matter Experts, Technical Solution Engineers, and Cyber Threat Analysts.
• Influence enterprise-wide buying decisions by engaging with senior executives, including CISOs, CIOs, and other key stakeholders.
• Collaborate cross-functionally with internal teams such as product, legal, and customer success to ensure seamless onboarding and long-term customer value.
• Represent Darktrace at industry events, conferences, and executive briefings, contributing to thought leadership and market visibility.

Key Account Director

Customer Success Manager

• Lead, mentor, and develop the LATAM Customer Success team, ensuring consistent excellence across all markets.
• Own Gross Revenue Retention and reduce churn across the LATAM Enterprise portfolio.
• Drive customer value realization to support strong renewals and expansions.
• Partner closely with Sales, Renewals, Professional Services, Success Engineering, Support, and Channel to deliver cohesive customer outcomes.
• Implement scalable processes to support rapid growth across LATAM.

Customer Success Director

• Understanding of channel sales strategies, partner ecosystems, and how to enable partners for success.
• Leveraging relationships you have established with WWT.
• Awareness of industry trends, competitor offerings, and emerging technologies.
• Ability to align technical activities with the goal of driving revenue growth through the channel.
• Understanding the use of MEDDPPIC.
• Deeply understand customer pain, from real-world experience or long-term customer experience.
• Ability to critically discovery pain.
• Successful creation and use of M1 and M2 metrics.
• Ability to guide prospect towards the advantageous success criteria.
• Understanding of the sales cycle and how to align technical solutions with business needs to drive sales.
• Ability to communicate complex technical concepts clearly and effectively to both technical and non-technical audiences.
• Strong interpersonal skills to build and maintain relationships with channel partners.
• Ability to work with partners to resolve conflicts and ensure mutual success.
• Experience using Customer Relationship Management (CRM) tools like Salesforce or HubSpot to track and manage partner interactions.
• Familiarity with sales enablement platforms and tools to support channel partners.
• Proficiency with technical tools relevant to the role (e.g., network analysis tools, cybersecurity tools, cloud platforms).
• Strong competitor knowledge and excellent skills at de-positioning.
• Industry level expert, start to gain wider industry recognition (events, certs, professional network).
• Obtain an advanced external certification.
• Contributes to wider technical initiatives or projects outside of the day-to-day SE role.
• Transfer knowledge, mentor and assist peers, and add to knowledge bases.
• Contributes at least once a quarter to best-practice initiatives within the region.
• Ability to work cross-functionally with sales teams, product management, engineering, and marketing.
• Comfortable working in a fast-paced, dynamic environment with evolving technologies.
• A strong customer-oriented mindset, with a focus on understanding and meeting partner and end-customer needs.

Senior Partner Solutions Engineer

Operations

• Ensuring that all contracts closed are accurately uploaded onto the CRM system
• Input in deployment information, using knowledge gained from the technical side of the business to verify the validity of different combinations of products when inputting them into the system
• Input financial data which will feed into our financial database, Workday
• Ability to identify and use problem solving techniques in order to ensure complete deal and data accuracy at all times
• Constantly striving to look for ways to improve the speed and accuracy of the deal process
• Ability to meet tight deadlines at month end and work quickly and efficiently to ensure that all tasks are completed within the given time frame
• Process amendment letters and alterations to customer’s contracts
• Ability to build relationships with other teams including the Sales, Finance, Legal and Development team in order to increase process workflow, particularly during the busy month end period
• Act as CRM support for the global sales team, answering any email queries sent through to shared mailboxes
• Troubleshoot issues – be able to quickly identify the source of the issue and find a solution, while keeping excellent communication with the Sales team while the issue is being fixed
• Liaise with the Salesforce Admins and Architects to fix any issues that arise
• Identify areas for improvement and come up with new ideas to optimise business processes

Sales Operations Executive

• Act as a Darktrace and security expert and consultant to customers
• Develop and maintain excellent, hands-on knowledge of the Darktrace solution
• Conduct deployment discovery and architecture design reviews for existing customers
• Work with customers to learn their priorities and map to technical solutions
• Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
• Demonstrate confident presentation skills

• You will be managing a variety of named accounts across our global customer base.
• You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
• Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying new use cases and securing renewals, based on an annual quota.
• Conduct strategic business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
• Present, discuss, and demonstrate Darktrace cyber threat defense solutions to C-Suite executives (CIO, CISO, CTO) and information security experts.
• Identify and nurture complex upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs.
• Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
• Analyze customer engagement levels to assess risk and execute comprehensive action plans to progress account health.
• Manage complex customer escalations to resolution, leveraging cross-functional teams within the business.

Customer Success Manager – Key Accounts

• Handle the full sales cycle for enterprise-level accounts
• Establish and work with partners
• Present and demonstrate cyber threat defense solutions to CISOs and information security experts
• Attend marketing events and security conferences
• Close large deals with support from a dedicated SDR team

Compliance

• Assist in conducting investigations, due diligence on third parties, and internal and external audits to ensure Darktrace’s adherence to its compliance standards.
• Contribute and assist in the development, review and implementation of compliance policies, procedures and guidelines.
• Participate in compliance training sessions and answer employee questions.
• Assist in compiling and maintaining relevant data and statistics/KPIs related to legal and compliance efforts.
• Assist in the preparation of various reports, documentation, and updates for the broader organization, providing insights into compliance achievements, challenges and areas of improvement.
• Maintain comprehensive records and files related to compliance activities.
• Conduct legal and regulatory research to support the compliance team’s decision-making processes and stay up to date on the evolving compliance landscape.
• Collaborate with the compliance team and the risk team in identifying and assessing potential compliance risks and violations and propose measures to mitigate the risks.
• Work closely with the legal team, Finance team, sales operations and other departments to ensure a comprehensive and integrated approach to compliance.
• Supporting issue remediation and follow-up.

Account Executive – Enterprise

Customer Success Engineer

Senior Solutions Engineer, Key Accounts

Digital Forensics Solutions Architect

Model Developer

Key Account Director

Customer Success Director

Senior Partner Solutions Engineer

Sales Operations Executive

Customer Success Engineer

Customer Success Manager – Key Accounts

Account Executive

Compliance Specialist