Associate Producer, Marathon
Bungie
Customer Service Advocate
Daniels Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Louisiana
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
- Serve as the first point of contact for hospitals and healthcare facilities via phone and email
- Investigate and resolve customer requests and complaints using Salesforce
- Coordinate with production and transport teams to ensure timely deliveries
- Create and distribute manifests, tracking forms, and process documents
- Support daily routing logistics and inventory coordination
- Collaborate across departments to manage account changes and generate reports
- Analyze customer and operational data to identify trends and improve service delivery
- Continuously seek ways to improve processes and enhance customer experience
Requirements
- 2+ years of customer service or administrative experience
- Proficiency in Microsoft Office
- Salesforce experience is a plus
- Comfortable working with data to support decisions and process improvements
- Highly organized, adaptable, and able to manage multiple priorities
- Willingness to work flexible hours, including weekends or holidays as needed
- Experience in healthcare, logistics, or service-based industries (nice-to-have)
- Proven track record of improving processes or customer satisfaction (nice-to-have)
- Familiarity with inventory or routing systems (nice-to-have)
- Experience working with hazardous waste administration (nice-to-have)
- Experience preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
- Strong phone and email customer-facing communication skills
