Sartorius

Customer Service Professional II

Sartorius

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • In the Customer Service Specialist II role, you will provide the sales team with administrative support, enhance the efficiency of the sales process between the organization and its customers, and interact with internal and external customers.
  • The holder of this position supports the internal sales team by providing reports, processing orders, and communicating with customers and internal departments to ensure the correct processing of client orders and on-time delivery.
  • This is a Hybrid role in Ann Arbor, MI.
  • What you will accomplish together with us:
  • Work with both clients and departments within the organization to ensure client orders, delivery slips, and invoices are processed correctly and on time
  • Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
  • Coordinate with customers, agents, or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of orders in the finance department) and maintain records on systems
  • Check delivery times with internal departments and headquarters
  • Maintain and ensure accuracy of contract terms, agreements, and related documents
  • Guarantee invoice verification and generate and distribute customer reports and service billings
  • Assist in customer payment arrangements with the finance department
  • Take responsibility for the registration and follow-up of all integrated solution leads and opportunities
  • Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
  • Update the key products' end user list
  • Manage requests for technical documentation and quotations for customers
  • Develop and execute analytical tools for CRM and SAP-based reports, and develop statistical sales reports
  • Identify new tenders and complete tender documents with supervision (tender management)
  • Provide reports on various topics, e.g., customer complaints on loss/delays

Requirements

  • 3+ years of work experience in customer service or an order processing department
  • 1+ years of reporting experience delivering accurate, timely, and insightful reports
  • 1+ years working within product and service portfolio management
  • Solid understanding of early-stage drug development and, more specifically, experience of working with large molecules and biosimilars
  • Good communication and teamworking skills
  • Proven software skills, e.g., Microsoft Office, SAP, and any field management software
  • Service and detail-oriented