Customer Service Professional II
Sartorius
full-time
Posted on:
Location Type: Hybrid
Location: Ann Arbor • Missouri • United States
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About the role
- Work with both clients and departments within the organization to ensure client orders, delivery slips, and invoices are processed correctly and on time
- Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
- Coordinate with customers, agents, or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of orders in the finance department) and maintain records on systems
- Check delivery times with internal departments and headquarters
- Maintain and ensure accuracy of contract terms, agreements, and related documents
- Guarantee invoice verification and generate and distribute customer reports and service billings
- Assist in customer payment arrangements with the finance department
- Take responsibility for the registration and follow-up of all integrated solution leads and opportunities
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
- Update the key products' end-user list
- Manage requests for technical documentation and quotations for customers
- Develop and execute analytical tools for CRM and SAP-based reports, and develop statistical sales reports
- Identify new tenders and complete tender documents with supervision (tender management)
- Provide reports on various topics, e.g., customer complaints on loss/delays
Requirements
- Associate's degree in business administration or related field
- 2+ years of work experience in customer service or an order processing department
- Reporting skills
- Service and detail-oriented
- Solid understanding of product and service portfolio
- Solid understanding of early-stage drug development and, more specifically, experience of working with large molecules and biosimilars is desirable
Benefits
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
- Retirement Savings Plan: 401 k (with generous company match)
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processinginvoice verificationreportingCRMSAPstatistical analysistender managementcustomer servicelogistics coordinationcontract management
Soft skills
detail-orientedservice-orientedcommunicationcoordinationanalytical thinkingproblem-solvingcustomer relationship managementteam collaborationtime managementadaptability
Certifications
Associate's degree in business administration