DailyPay

Customer Success Manager

• Lead point of contact for all client account management matters
• Suggest solutions and innovative ideas to meet client needs
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Be the leader and orchestrator during customer escalation situations ensuring responsiveness and speedy resolution
• Build effective business strategy for client’s post launch to enable the long-term retention and growth of the account
• Collaborate with internal teams to advocate for client’s needs, drive adoption, and provide best in class support
• Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g. enrollment and adoption)
• Analyze data through reports and trends
• Negotiate contracts and close renewal agreements
• Minimize Churn, anticipating and identifying risks and mitigating them
• Upsell and cross sell new products and services

Client Success Manager

People Operations

• Design and execute initiatives that drive employee engagement and reinforce DailyPay’s core values
• Collaborate with the People Ops team to deliver a seamless, high-touch onboarding experience that welcomes new hires into our mission
• Act as a strategic partner to our Employee Resource Groups (ERGs), providing the operational support needed to plan impactful events and foster inclusive communities
• Interface with the Corporate Communications team to ensure all internal messaging is consistent, transparent, and resonates with our unique culture
• Deploy a semi-annual employee experience survey while constantly looking for "moments that matter" in the employee lifecycle to improve satisfaction and retention
• Learn and master the backend of a high-performing People Ops machine—from HRIS data integrity to compliance and policy support

People Operations Associate, Culture and Development

• Own a large portfolio (~140 clients) in the xSMB segment, focusing on efficient, scalable success
• Drive adoption and engagement through digital programs and scaled customer journey tactics
• Maximize retention and revenue by securing renewals, minimizing churn, and identifying upsell/cross-sell opportunities
• Serve as the client advocate internally, collaborating with cross-functional teams (e.g., Engagement, Advocacy) to ensure client needs are met
• Manage client escalations efficiently, ensuring timely resolution and a positive customer experience
• Track and report on key account metrics (e.g., enrollment, adoption, retention) and accurately forecast renewals

Client Success Manager, xSMB

Affiliate Manager

• Partner with the Commercial business leadership to understand hiring needs and create data-driven recruitment strategies that align with both short-term and long-term objectives
• Anticipate hiring needs by building robust talent pipelines for future roles across multiple commercial functions
• Be the guardian of the candidate experience, ensuring every person, whether hired or not, has a positive, transparent interaction with the brand
• Build lasting relationships with high-potential candidates, strategically growing our talent community to nurture and align top-tier professionals with immediate and future opportunities at DailyPay
• Bring external data and industry trends to the table to help managers make smarter, more realistic hiring decisions
• Own the recruitment process for senior leadership and "hard-to-fill" roles, ensuring they align with the company culture and goals for the business
• Map out the talent market, keeping a pulse on market attrition and target companies
• Own top-of-funnel efforts to identify and engage world-class talent through advanced sourcing techniques. Proactively identifying and engaging high-quality passive talent
• As a champion of the DailyPay employer brand, you’ll gain candidate buy-in by effectively telling our story and selling the long-term vision
• Use Ashby (ATS) not just for tracking, but for storytelling, using data to show leadership where the bottlenecks are and how to fix them
• Constantly tweak the recruitment machine to make it faster, fairer (DEI focus), and more efficient
• Enable the wider Talent Acquisition team by setting the standard for what high-performance recruiting looks like as well as providing guidance and support
• Proactively identify and integrate AI-driven solutions to streamline the recruitment lifecycle, from automating administrative tasks and enhancing candidate screening to leveraging predictive analytics for better hiring outcomes. You will stay at the forefront of AI to ensure the team is operating at peak efficiency
• Outside of active hiring, you’ll take the lead on strategic projects like diversity initiatives, employer branding, or refining the interview processes across the business.

Senior Talent Partner – Commercial

Product Designer

• Own the end-to-end design lifecycle for consumer mobile features
• Act as the design authority within your product squad
• Translate conceptual ideas into valuable experiences
• Foster a culture of rigorous inquiry and craft excellence
• Partner closely with the Research team to validate interactions and UI patterns
• Collaborate with engineers to implement and maintain a cohesive product
• Stay at the forefront of the consumer finance and payments industries

Lead Product Designer

Product Marketing

• Architect Go-To-Market Strategy: Lead the strategic orchestration of the Tiered GTM Framework.
• Scale the B2B Persona Framework: Develop and maintain the authoritative persona guidelines for the Enterprise buying committee.
• Master Technical Value Translation: Act as the primary bridge between technical product logic and commercial value.
• Drive AOP & Lifecycle Metrics: Take direct accountability for key business metrics.
• Enable the Revenue Engine: Serve as the definitive product "Source of Truth" for Sales and Client Success.

Senior Product Marketing Manager – Enterprise, Outbound

Content Marketing Manager

• Strategic Leadership: Partner with the VP of UX & Product Design to align research initiatives with the 12-to-24-month product vision and business goals.
• Team Development: Recruit, mentor, and manage a small team of researchers, fostering a culture of rigorous inquiry, professional growth, and high impact.
• Methodological Excellence: Oversee the end-to-end research lifecycle—from foundational, generative studies to rapid evaluative testing—ensuring high-quality, actionable insights.
• Cross-Functional Influence: Act as a strategic advisor to Product, Engineering, and Marketing, using storytelling to socialize insights and drive a unified understanding of our users.
• Research Operations: Scale our research infrastructure, including participant recruitment, insight repositories, and the "democratization" of self-serve tools for the broader team.
• Business Impact: Quantify the ROI of research by connecting user insights to key business metrics like retention, conversion, and financial wellness outcomes.
• Market Advocacy: Stay at the forefront of the fintech landscape, ensuring our research methods account for the unique nuances of earned wage access.

Director, Product Research – Content

Analyst

• Support the preparation and in-depth analysis of the Balance Sheet and manage forecasts for Cash & Liquidity, providing key insights for capital management
• Analyze and forecast financial drivers for key Engineering initiatives, including Cap Soft. (Capitalized Software), Capacity Planning, and the financial Prioritization of tech resources
• Provide strategic Decision Support for major technology investments and resource allocation for Engineering, Legal, and Finance leadership
• Support financial budgeting and forecasting for the core services/ support business functions
• Model and analyze Interest income/expense, supporting its planning, forecasting, and reporting processes
• Perform variance analysis, identify trends, and provide insights to support decision-making processes across Core Services

Analyst, StratFin – Core Services

Financial Planning and Analysis

• Act as the primary bridge to the Accounting team during the month-end close
• Serve as the subject matter expert on Gross Margin
• Build, scale, and maintain dynamic financial models
• Drive the creation of high-stakes content for internal leadership and external stakeholders
• Implement and manage rigorous reconciliation processes

Senior Analyst, Corporate Finance

Project Manager

• Lead the planning, production, and delivery of end-to-end, multi-channel marketing campaigns and internal initiatives, ensuring all assets are delivered on time and at the highest quality standards
• Build detailed project plans for diverse deliverables including brand campaigns, sales enablement materials, advertising assets, and high-touch events
• Manage the creation, review, and final delivery of all campaign materials, tracking feedback across rounds to ensure all stakeholder notes are addressed and final deliverables meet brand guidelines.
• Act as the primary administrator for Asana, overseeing all project tasks and maintaining impeccable documentation throughout the creative process
• Report out on project status to leadership and in team meetings, providing clear updates on timelines, resource allocation, and potential barriers to success
• Oversee the legal, stakeholder, and clearance processes, ensuring every asset has the appropriate approvals prior to launch.
• Manage budgets across multiple projects simultaneously, monitoring spend and maintaining cost-effectiveness across the studio
• Partner with the Director, Creative Studio to resource projects effectively, ensuring team bandwidth is optimized and high-priority initiatives are prioritized
• Handle project effectiveness tracking and reporting, providing data-driven insights to leadership on the ROI and impact of creative outputs
• Serve as the strategic liaison between the Creative Studio and internal stakeholders across Sales, Marketing, and Operations to align timelines with key business milestones
• Partner with the VP of Brand & Comms to ensure creative workflows support the broader corporate narrative and 360-degree communication strategies
• Collaborate with the creative team to refine workflows and implement process improvements, including the integration of AI tools and emerging technologies to optimize operations

Project Manager, Brand & Creative

Director

• Develop and execute the company's comprehensive visual and creative strategy, creating a distinctive brand identity that aligns with business objectives
• Design and implement multi-faceted creative systems to solidify the company's leadership position in the on-demand pay and financial wellness sectors
• Partner with marketing and product leaders to transform complex financial concepts into compelling, world-class visual stories that resonate with B2B and B2C audiences
• Reshape the internal creative studio from a traditional service department into a strategic partner that influences organization-wide initiatives
• Lead and mentor a multidisciplinary team of designers, copywriters, videographers, and photographers, fostering a culture of excellence, collaboration, and strategic execution
• Modernize studio operations by embracing and implementing newer technologies, including AI-driven workflows, to improve project management and creative efficiency
• Serve as the strategic creative partner to the C-suite, providing creative counsel and elevating the brand’s presence through high-impact visual assets
• Oversee the production of high-quality creative content, including brand campaigns, video production, photography, and digital design assets
• Collaborate with the Events and Communications teams to develop powerful visual narratives and presentations for high-profile industry appearances and keynotes
• Partner with the Corporate Communications and Public Policy teams to develop integrated creative strategies that reach all internal and external stakeholders
• Serve as the lead creative liaison for partners and clients, driving joint creative ventures, co-branded assets, and high-fidelity marketing collateral
• Ensure a 360-degree approach to brand consistency across every touchpoint of the organization

Director, Brand & Creative Studio

Manager

• Manage, coach, and grow a high-performing team of data analysts
• Foster a culture of data-driven decision-making and continuous improvement within the team and across the organization
• Develop and execute the data analytics roadmap, ensuring alignment with the organization's broader data strategy and business goals
• Proactively engage with business leaders across various functional areas to identify critical business challenges and opportunities for data leverage
• Build strong, collaborative relationships with stakeholders, serving as a trusted advisor on data and analytics
• Present data-driven recommendations and strategic insights to stakeholders, influencing decision-making at different levels of the organization
• Identify and evaluate emerging data trends and technologies, recommending their adoption where appropriate