Project Manager – Support Operations

DailyPay

Project Manager overseeing support operations for a worktech company. Collaborating with stakeholders and managing various projects to ensure quality delivery.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $86,000 - $131,000 per yearWebsite

About the role

Key responsibilities & impact

Define project scope, objectives, and deliverables in collaboration with stakeholders across Customer Operations and DailyPay
Develop detailed project plans, including timelines, resource allocation, and deliverables
Execute projects according to plan, proactively managing risks and issues
Track project progress, monitor performance, and provide regular updates to stakeholders
Collaborate effectively with cross-functional teams, including Product, Engineering, Compliance, and Customer Operations
Build strong relationships with internal and external stakeholders, ensuring alignment and clear communication
Facilitate meetings, workshops, and presentations to drive project success
Communicate changes to stakeholders and tailor communications to different audience levels
Proactively identify and assess potential project risks
Develop and implement mitigation strategies to minimize risks and ensure project success
Escalate issues and roadblocks appropriately to ensure timely resolution

Requirements

What you’ll need

2 years minimum experience working in call centers, preferably in a financial service context, coordinating across borders and timezones
Proven experience balancing the needs of various stakeholders to deliver results
Comfortable giving feedback both positive and negative to drive success
Expert level knowledge of project management and best practices
Familiarity with customer support tech stack / tooling
Exemplary communication skills across all mediums and with all levels of stakeholder

Benefits

Comp & perks

Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementrisk managementresource allocationstakeholder managementproject planningperformance monitoringmitigation strategiescustomer support technology

Soft Skills

communicationcollaborationrelationship buildingfeedback deliveryproblem-solvingfacilitationadaptability