Strategic Client Success Manager

DailyPay

Strategic Client Success Manager at DailyPay managing customer relations and driving growth in the HCM industry. Delivering value through strong relationships and account management expertise.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $112,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Account management from kickoff, launch through the customers’ life cycle
Lead point of contact for all customer account management matters
Drive a value based dialog with the Customer / Partner - defining joint success and value metrics and effectively communicating value realization through the customer’s lifecycle
Suggest solutions and innovative ideas to meet client needs
Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations and management team
Develop trusted advisor relationships in the accounts with key customer stakeholders, and executive sponsors
Collaborate with Growth and Marketing teams to drive maximum adoption

Requirements

What you’ll need

BA/BS degree in Business Administration or relevant field
Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts); ideally with some time spent in business development / sales
Worked in cross-functional collaborative environments
Comfortable with ambiguity and rapidly evolving domain
Demonstrable ability to communicate, present and influence customer stakeholders including C-level
Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst and MS Office
Understanding of sales performance metrics or KPI’s

Benefits

Comp & perks

Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSales Performance MetricsKPI

Soft Skills

CommunicationPresentationInfluencingRelationship BuildingCollaborationProblem SolvingAdaptability