DailyPay

Strategic Client Success Manager

DailyPay

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $112,000 - $175,000 per year

Job Level

SeniorLead

About the role

  • Account management from kickoff, launch through the customers’ life cycle
  • Lead point of contact for all customer account management matters
  • Drive a value based dialog with the Customer / Partner - defining joint success and value metrics and effectively communicating value realization through the customer’s lifecycle
  • Suggest solutions and innovative ideas to meet client needs
  • Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations and management team
  • Develop trusted advisor relationships in the accounts with key customer stakeholders, and executive sponsors
  • Collaborate with Growth and Marketing teams to drive maximum adoption

Requirements

  • BA/BS degree in Business Administration or relevant field
  • Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts); ideally with some time spent in business development / sales
  • Worked in cross-functional collaborative environments
  • Comfortable with ambiguity and rapidly evolving domain
  • Demonstrable ability to communicate, present and influence customer stakeholders including C-level
  • Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst and MS Office
  • Understanding of sales performance metrics or KPI’s
Benefits
  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSales Performance MetricsKPI
Soft Skills
CommunicationPresentationInfluencingRelationship BuildingCollaborationProblem SolvingAdaptability