CYOS Solutions

Solutions Engineer

• Provide technical leadership in the design and implementation of systems and software to solve business problems
• Lead and deliver complex application development projects across the Technology and Digital Program (TDP) Group
• Design and deliver new functional ICT solutions and provide ongoing operational support
• Set the overall vision, strategy, architecture, and roadmap for enterprise-wide solutions and be accountable for end-to-end solution design
• Evaluate customer requirements and map them to business processes, functional and solution architecture
• Identify solution gaps and develop gap closure options, including ISV components or customer-specific development
• Document, present and discuss architecture and solution options, facilitate decision processes and support decision making
• Identify cross-process and cross-solution integration points and lead coordination across software and service components
• Lead end-to-end solution analysis, design, integration, co-existence and migration
• Act as single point of contact to orchestrate parties involved in large and complex projects/programs from an architecture/technical perspective
• Drive innovation, continuous improvement, manage and lead change, and proactively share knowledge as the subject matter expert
• Oversee and prepare documentation and reports and present outcomes to stakeholders across multiple forums

Senior Solution Architect

• Responsible for the quality of solution architecture work across the organisation and providing technical leadership in design and implementation of systems and software
• Lead and deliver complex application development projects across the Technology and Digital Program (TDP) Group aligning with agency strategic objectives
• Design and deliver new functional solutions and provide ongoing operational support for ICT solutions, ensuring adherence to time, budget and scope constraints
• Set overall vision, strategy, architecture, and roadmap for enterprise-wide solutions and be accountable for end-to-end solution design
• Evaluate customer requirements and map them to business processes and functional/solution architecture; ensure proper implementation from a solution architecture perspective
• Identify solution gaps and develop gap closure options including ISV components or customer-specific development
• Document, present and discuss end-to-end architecture and solution options, recommendations and implications; facilitate and support decision processes
• Identify cross-process and cross-solution integration points and lead coordination across software and service components
• Lead end-to-end solution analysis, design, integration, co-existence and migration
• Act as single point of contact to orchestrate parties involved in large and complex projects/programs from an architecture/technical perspective
• Drive innovation, continuous improvement, manage and lead change, and proactively share knowledge as subject matter expert
• Oversee and prepare a range of documentation and reports and present outcomes to stakeholders across multiple forums
• Resolve very complex, sensitive and/or escalated technical issues and ensure work aligns with business processes and delivery outcomes

Threat Intelligence Specialist

• Support the delivery of strategic data assets and data products by collaborating with business and technical users of the Data & Analytics technology to author high quality business and technical requirements
• Develop a traceability framework for project team members to follow to ensure all project deliverables link to an agreed business outcome via succinct and unambiguous business and technical requirements
• Elicit and document business and technical requirements to support the strategy and goals of the Agency as they relate to the Data & Analytics transformation program
• Analyse and document business process and data flows to provide current and future state context to support business and technical requirements
• Collaborate with stakeholders to ensure appropriate stakeholders are included in the development of business and technical requirements, including facilitating relevant workshops, meetings, working groups
• Review and provide feedback on business and technical design documents to ensure designs align with expected business outcomes
• Input to the design and implementation of solutions that deliver to the business and technical requirements and meet the expected business and technical outcomes
• Design and build Business Intelligence (BI) interventions and prototype analytic solutions and reports, identifying trends and drivers of performance
• Act as a trusted voice across the Data & Analytics branch and stakeholders to work through delivery scope, timeline and issues and bring together the business need with the data solution

Senior Data and Intelligence Analyst

• Support the delivery of strategic data assets and data products by collaborating with business and technical users to author business and technical requirements.
• Develop a traceability framework to ensure project deliverables link to agreed business outcomes.
• Elicit and document business and technical requirements to support the Data & Analytics transformation program.
• Analyse and document business process and data flows to provide current and future state context.
• Collaborate with stakeholders, facilitating workshops, meetings, and working groups.
• Review and provide feedback on business and technical design documents to ensure alignment with expected outcomes.
• Input to the design and implementation of solutions that deliver to business and technical requirements.

Infrastructure Engineer

• Implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services.
• Provide expert advice on the management and maintenance of ICT platforms and gateway infrastructure.
• Work closely with key third party suppliers to ensure robust gateway infrastructure capability.
• Liaise with architecture and shared services areas to ensure security of day-to-day technical operations.
• Design/evaluate/implement infrastructure requirements to meet future infrastructure demand.
• Provide expert technical support for project build, test and solution deployment activities.
• Prepare, review and maintain documentation which may include design documentation, implementation plans, test plans, and support procedures.
• Assist in the development and implementation of strategies, operational policy and procedures and change initiatives.
• Participate in change management process and communicate the end-to-end implications of configuration changes.
• Provide detailed, specialist technical advice, including strategic advice to the senior executive.
• Proactively share knowledge and expertise as the subject matter expert, and aid and mentorship to less experienced colleagues.
• Undertake research on emerging technologies and provide recommendations on product suitability for the agency.
• Engage and partner with other agencies and service providers to build service delivery capability.
• Attend interagency meetings and forums to influence business outcomes and share information.
• Encourage innovation, continuous improvement and manage and support change and influence and contribute to ICT strategy resolving conflicts as needed.
• Manage the operation of backup, high availability and disaster recovery solutions for IT systems.
• Manage the regular maintenance of patches and support packages for all technical layers.
• Manage the administration and operation of the Gateway network kit.

Senior Solution Architect

Senior Solution Architect

Senior Data and Intelligence Analyst

Senior Data and Intelligence Analyst

Senior Infrastructure Engineer