CYOS Solutions

Infrastructure Engineer

• Implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services.
• Provide expert advice on the management and maintenance of ICT platforms and gateway infrastructure.
• Work closely with key third party suppliers to ensure robust gateway infrastructure capability.
• Liaise with architecture and shared services areas to ensure security of day-to-day technical operations.
• Design/evaluate/implement infrastructure requirements to meet future infrastructure demand.
• Provide expert technical support for project build, test and solution deployment activities.
• Prepare, review and maintain documentation which may include design documentation, implementation plans, test plans, and support procedures.
• Assist in the development and implementation of strategies, operational policy and procedures and change initiatives.
• Participate in change management process and communicate the end-to-end implications of configuration changes.
• Provide detailed, specialist technical advice, including strategic advice to the senior executive.
• Proactively share knowledge and expertise as the subject matter expert, and aid and mentorship to less experienced colleagues.
• Undertake research on emerging technologies and provide recommendations on product suitability for the agency.
• Engage and partner with other agencies and service providers to build service delivery capability.
• Attend interagency meetings and forums to influence business outcomes and share information.
• Encourage innovation, continuous improvement and manage and support change and influence and contribute to ICT strategy resolving conflicts as needed.
• Manage the operation of backup, high availability and disaster recovery solutions for IT systems.
• Manage the regular maintenance of patches and support packages for all technical layers.
• Manage the administration and operation of the Gateway network kit.

Senior Infrastructure Engineer