CYOS Solutions

Business Analyst

• Create technical and process documentation with accuracy and consistency
• Translate discussions and high-level input into clear, actionable requirements and artefacts
• Prepare POC, Pilot, and RFQ documentation, including scope, objectives, success criteria, and technical requirements
• Prepare tender packs with functional and technical requirements, supporting artefacts and assist with vendor technical Q&A and evaluations
• Perform gap analysis and document current- and future-state processes, systems, data flows, and integration points (ETL, APIs, Cloud)
• Support rollout readiness, including data migration documentation, transition planning, and handover artefacts
• Produce process maps, swim-lane diagrams, data flow diagrams, and integration specifications using tools like Visio and Confluence
• Work as a hands-on, documentation-focused individual contributor supporting data and analytics initiatives at AIHW

Technical Business Analyst

Threat Intelligence Specialist

• Support the delivery of strategic data assets and data products by collaborating with business and technical users to author business and technical requirements.
• Develop a traceability framework to ensure project deliverables link to agreed business outcomes.
• Elicit and document business and technical requirements to support the Data & Analytics transformation program.
• Analyse and document business process and data flows to provide current and future state context.
• Collaborate with stakeholders, facilitating workshops, meetings, and working groups.
• Review and provide feedback on business and technical design documents to ensure alignment with expected outcomes.
• Input to the design and implementation of solutions that deliver to business and technical requirements.

Senior Data and Intelligence Analyst

• Support the delivery of strategic data assets and data products by collaborating with business and technical users of the Data & Analytics technology to author high quality business and technical requirements
• Develop a traceability framework for project team members to follow to ensure all project deliverables link to an agreed business outcome via succinct and unambiguous business and technical requirements
• Elicit and document business and technical requirements to support the strategy and goals of the Agency as they relate to the Data & Analytics transformation program
• Analyse and document business process and data flows to provide current and future state context to support business and technical requirements
• Collaborate with stakeholders to ensure appropriate stakeholders are included in the development of business and technical requirements, including facilitating relevant workshops, meetings, working groups
• Review and provide feedback on business and technical design documents to ensure designs align with expected business outcomes
• Input to the design and implementation of solutions that deliver to the business and technical requirements and meet the expected business and technical outcomes
• Design and build Business Intelligence (BI) interventions and prototype analytic solutions and reports, identifying trends and drivers of performance
• Act as a trusted voice across the Data & Analytics branch and stakeholders to work through delivery scope, timeline and issues and bring together the business need with the data solution

Solutions Engineer

• Responsible for the quality of solution architecture work across the organisation and providing technical leadership in design and implementation of systems and software
• Lead and deliver complex application development projects across the Technology and Digital Program (TDP) Group aligning with agency strategic objectives
• Design and deliver new functional solutions and provide ongoing operational support for ICT solutions, ensuring adherence to time, budget and scope constraints
• Set overall vision, strategy, architecture, and roadmap for enterprise-wide solutions and be accountable for end-to-end solution design
• Evaluate customer requirements and map them to business processes and functional/solution architecture; ensure proper implementation from a solution architecture perspective
• Identify solution gaps and develop gap closure options including ISV components or customer-specific development
• Document, present and discuss end-to-end architecture and solution options, recommendations and implications; facilitate and support decision processes
• Identify cross-process and cross-solution integration points and lead coordination across software and service components
• Lead end-to-end solution analysis, design, integration, co-existence and migration
• Act as single point of contact to orchestrate parties involved in large and complex projects/programs from an architecture/technical perspective
• Drive innovation, continuous improvement, manage and lead change, and proactively share knowledge as subject matter expert
• Oversee and prepare a range of documentation and reports and present outcomes to stakeholders across multiple forums
• Resolve very complex, sensitive and/or escalated technical issues and ensure work aligns with business processes and delivery outcomes

Senior Solution Architect

• Provide technical leadership in the design and implementation of systems and software to solve business problems
• Lead and deliver complex application development projects across the Technology and Digital Program (TDP) Group
• Design and deliver new functional ICT solutions and provide ongoing operational support
• Set the overall vision, strategy, architecture, and roadmap for enterprise-wide solutions and be accountable for end-to-end solution design
• Evaluate customer requirements and map them to business processes, functional and solution architecture
• Identify solution gaps and develop gap closure options, including ISV components or customer-specific development
• Document, present and discuss architecture and solution options, facilitate decision processes and support decision making
• Identify cross-process and cross-solution integration points and lead coordination across software and service components
• Lead end-to-end solution analysis, design, integration, co-existence and migration
• Act as single point of contact to orchestrate parties involved in large and complex projects/programs from an architecture/technical perspective
• Drive innovation, continuous improvement, manage and lead change, and proactively share knowledge as the subject matter expert
• Oversee and prepare documentation and reports and present outcomes to stakeholders across multiple forums

Infrastructure Engineer

• Implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services.
• Provide expert advice on the management and maintenance of ICT platforms and gateway infrastructure.
• Work closely with key third party suppliers to ensure robust gateway infrastructure capability.
• Liaise with architecture and shared services areas to ensure security of day-to-day technical operations.
• Design/evaluate/implement infrastructure requirements to meet future infrastructure demand.
• Provide expert technical support for project build, test and solution deployment activities.
• Prepare, review and maintain documentation which may include design documentation, implementation plans, test plans, and support procedures.
• Assist in the development and implementation of strategies, operational policy and procedures and change initiatives.
• Participate in change management process and communicate the end-to-end implications of configuration changes.
• Provide detailed, specialist technical advice, including strategic advice to the senior executive.
• Proactively share knowledge and expertise as the subject matter expert, and aid and mentorship to less experienced colleagues.
• Undertake research on emerging technologies and provide recommendations on product suitability for the agency.
• Engage and partner with other agencies and service providers to build service delivery capability.
• Attend interagency meetings and forums to influence business outcomes and share information.
• Encourage innovation, continuous improvement and manage and support change and influence and contribute to ICT strategy resolving conflicts as needed.
• Manage the operation of backup, high availability and disaster recovery solutions for IT systems.
• Manage the regular maintenance of patches and support packages for all technical layers.
• Manage the administration and operation of the Gateway network kit.

Technical Business Analyst

Senior Data and Intelligence Analyst

Senior Data and Intelligence Analyst

Senior Solution Architect

Senior Solution Architect

Senior Infrastructure Engineer