CYBOT

Sales

• Prospect, develop, and identify new business opportunities.
• Follow up on commercial proposals and quotations.
• Conduct sales visits and prospect for new business.
• Drive profitability of business opportunities for the company.
• Provide technical and commercial training.

Junior Salesman

Manager

• Responsible for directing, maintaining, and controlling the branch location.
• Monitoring policies and procedures and making recommendations through consultation with the Operations Manager/Director of Sales and department heads.
• Monitoring daily performance objectives and making decisions to ensure branch’s objectives are met.
• Participating in establishing and maintaining the goals and objectives set for the branch.
• Developing quality team members as well as a solid customer base.
• Managing and encouraging optimal performance of all direct reports, including training.
• Ensuring a safe and comfortable working environment.
• Providing guidance, direction and monitoring of internal staff, ensuring departments are working effectively towards common goals.
• Ensuring all staff are properly trained for their roles and the training is updated as required.
• Growing sales through developing, coaching and motivating sales and support teams.
• Maintaining inventory levels at optimum.
• Ensuring that customer satisfaction is maintained as per the required Branch Operational Scorecard level.
• Participating in customer calls for sales and technical support (if applicable).
• Assisting with Warehouse and physical plant planning.
• Managing the Inside Sales staff.
• Resolving day to day personnel issues where management decisions are required.
• Representing the Company to the local and industry community.

Branch Manager

• Lead and motivate the branch team
• Unite, engage and empower the team around performance and customer satisfaction objectives
• Manage operations in line with Sonepar’s strategy
• Implement managerial routines and support change management
• Develop commercial performance and increase the branch’s visibility
• Represent the branch and Sonepar to the local ecosystem (customers, partners, institutions)
• Contribute to revenue growth
• Organize and participate in commercial events and customer training
• Work in coordination with inside sales, field sales and support teams
• Monitor commercial activity and service quality
• Ensure compliance with commercial standards and pricing policy
• Develop upselling and customer value
• Track and analyze commercial activity using group tools (CRM, reporting, performance indicators)
• Handle customer complaints

Account Executive

• Determines type of merchandise desired by becoming familiar with products sold and utilizing vendor catalogs and other reference materials
• Utilizes Eclipse program for pricing structure and order entry
• Prepares cash or charge sales tickets with required ID and processing information in a timely manner
• Follows up with all specific record keeping requirements
• Estimates date of delivery based on knowledge of company delivery schedule
• Pulls and loads customer materials as necessary
• Handles difficulties with customers and coworkers with diplomacy and seeks assistance from management when needed
• Resolves customer order problems and complaints promptly
• Describes/demonstrates products using samples or catalogs showing features and benefits
• Sells and promotes branch and company-wide special promotions as directed

Counter Sales Representative II

• Prepare and proactively follow up on quotes and sales opportunities to secure orders
• Negotiate job pricing with vendors to close opportunities
• Sourcing products in an efficient manner
• Proactively solicit new business from assigned accounts
• Maintain a thorough knowledge of, and actively promote, Sunrise Electric’s services, solutions, and product offerings
• Serve as a business partner with the Field Account Manager and/or Key Account Managers to develop and execute growth strategies for assigned accounts
• Coordinate with Customer Service Representatives to process customer orders accurately and efficiently
• Support the efforts of other sales associates to create a cooperative team approach to customer service
• Maximize sales and profitability by understanding the marketplace and competition
• Assist with pricing strategy and make price rule modifications as needed
• Maintain an electronic file system for all customer-related information

Inside Sales Representative

Analyst

• Support the administration of Large Alliance customer accounts, including contract tracking, documentation, and compliance monitoring.
• Participate in recurring account reviews to ensure customers are operating within approved contractual parameters.
• Perform daily reconciliation of Large Alliance accounts, including: Collection of past-due balances in accordance with company credit policy.
• Research and resolution of discrepancies related to pricing, quantities, freight, and billing errors.
• Management of receiving disputes, including proof of delivery and estimated delivery documentation.
• Resolution of unapplied or unreconciled customer payments.
• Enter, update, and maintain customer data within customer portals to support accurate and timely payment processing.
• Resolve open credit balances associated with unclaimed property audit.
• Assist with customer contract audits and provide supporting documentation as required.
• Collaborate with internal teams to support EDI processes, web-based platforms, and loaded pricing structures.
• Support customer account and job setup activities, including: Understanding customer maintenance configurations and system parameters.
• Ensuring required documentation is received to support job account requests and protect lien and bond rights.
• Provide sales tax support in daily operations, including: Applying knowledge of state and local sales tax laws.
• Investigating taxability and exemption issues raised by customers or internal teams.
• Responding to tax-related correspondence and conducting research as needed.
• Updating customer sales tax profiles and imaging taxable and non-taxable documentation for audit retention.
• Processing tax adjustments and corrections on customer invoices.
• Responding to internal and external requests for tax exemption certificates.
• May be required to perform other related duties as assigned by management.

Credit Analyst

Business Development Rep

• Directly responsible for meeting specific yearly eCommerce sales goals
• Develop internal and external training programs to enrich our associates’ and customers’ knowledge and understanding of our value-add services
• Work closely with outside, inside, and counter sales teams to identify customer needs and provide digital solutions based on those needs
• Work closely with purchasing, credit, and project management teams to identify SOP enhancements and provide solutions to improve operations
• Identify target customer opportunities by using internal analytics suite
• Visit customers to demonstrate, implement, and/or troubleshoot digital capabilities
• Assist in driving incremental sales via digital platforms by working with the marketing team on quarterly promotions
• Build, analyze, and distribute monthly digital sales reports highlighting branch and region performance, recent wins, and opportunities
• Create and present high-level presentations to be given to executive team, branch management, sales teams, strategic vendor partners, and customers
• Work cross collaboratively with Crawford’s regional Digital Business Development Managers to share best practices to drive increased knowledge and usage of the company’s eCommerce tools
• Attend Sonepar Digital meetings as needed

Digital Business Development Manager

• Developing and maintaining positive customer relationships.
• Ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries, and overall service.
• Contacting current customers and identifying new products and potential up-selling.
• Responding to and processing incoming calls, inquiries and orders.
• Opening new accounts.
• Developing customer base and sales leads by making cold and warm calls.
• Entering orders into system.
• Maintaining knowledge base on current products and learning about new products.
• Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s).
• Providing pricing quotations and follow-up on quotes.
• Purchasing (direct orders).
• Providing basic technical support on products.

• Take orders in person, over the phone, and through email
• Greet and assist customers as they enter the branch
• Collaborate with customers to fulfill order requests
• Load orders into customers’ vehicles or delivery trucks
• Provide product information to customers (training will be provided)
• Assist colleagues in the back-of-store warehouse as needed

Counter Sales – Electrical Parts

Customer Support

Customer Service, Electrical Parts

Procurement

• Primarily responsible for Buying and Planning at corporate level
• Working closely with vendors and various associates to address product needs
• Support other Summit Team members by ensuring all products are purchased in a timely manner
• Exceptional service to external and internal customers
• Collaborate with Sales Associates, Service Center Managers, and Warehouse Associates
• Evaluate & maintain material purchasing parameters in the MRP
• Works closely with field sales associates for inventory alignment
• Researching, selecting, and purchasing quality products and materials
• Building and managing relationships with suppliers and negotiating pricing
• Processing requisitions and updating management on order status
• Updating inventory and material attributes
• Assist with implementing marketing and merchandising plans
• Analyzing category performance and identifying areas of improvement

Purchasing Agent II

Account Manager

• As an Account Representative, you’ll be a business partner for the assigned account package by collaborating with Key Account Manager or Field Account Manager.
• Account Representatives are to grow volume and profitability of account package by promoting the value of Viking Electric's products and service offerings.
• Prepare and proactively follow up on quotes and sales opportunities to secure orders, negotiate job pricing with vendors to close opportunities, and source products in an efficient manner.
• Proactively solicit new business from assigned accounts, maintain a thorough knowledge of, and actively promote, Viking Electric’s services, solutions, and product offerings particularly with digital solutions.
• Serve as a business partner with the Field Account Manager and/or Key Account Managers to develop and execute growth strategies for assigned accounts.
• Coordinate with Customer Service Representatives to process customer orders accurately and efficiently, share customer information/preferences for consistent customer service, and delegate when possible.
• Support the efforts of other sales associates to create a cooperative team approach to customer service.
• Maximize sales and profitability by understanding the marketplace and competition.
• Assist with pricing strategy and make price rule modifications as needed.
• Maintain an electronic file system for all customer-related information and past conversations (quotations, special pricing, purchase orders, product information, etc.) to quickly recall the relevant details needed to close order.

Account Representative – Electrical Parts Sales

• Provide in-person, telephone and digital advice and support to our customers for questions and concerns, with a focus on installation technology
• Technically competent handling of customer inquiries, independently developing solution proposals and preparing quotations
• Active selling, promotion and implementation of our Sonepar-specific sales concepts
• Processing incoming customer orders and ensuring continuous quotation and project tracking
• Collaboration with our experienced and successful sales team
• New customer acquisition, and building and maintaining long-term customer relationships

• Conduct technical visits to manufacturers, including scheduled and targeted visits
• Identify new contacts within client organizations to engage and map areas with the highest purchasing potential
• Promote the contract, the company and related products; distribute product catalogs for the company’s offerings
• Provide customer support
• Perform follow-ups
• Identify items covered by the contract
• Create events to strengthen our brand and products (booths/tents, presentations, training sessions)
• Schedule visits for product coordinators or manufacturers when requested
• Prepare and present product supply proposals
• Provide weekly reports to management to monitor activities performed

• Provide personal, telephone and digital consultation and support to our customers for enquiries and concerns
• Technically proficient handling of customer enquiries, independently developing solution proposals and preparing quotations
• Actively sell, promote and implement our Sonepar-specific sales concepts
• Process incoming customer orders and ensure continuous follow-up of quotations and project tracking
• Collaborate with our experienced and successful sales team
• Acquire new customers and build and maintain long-term customer relationships