CYBOT

Account Executive

• Handle incoming customer phone calls
• Greet walk-in customers
• Assist customer with order and provide appropriate product selection
• Pick customer order from warehouse and bring to counter
• Prepare customer sales ticket and charge accordingly
• Promote and sell company’s product promotions
• Provide assistance to certain warehouse functions
• Reach monthly goals in sales and gross margin
• Courtesy and politeness toward customers
• Multi-task and continually prioritize tasks to be completed throughout the day
• Maintenance and replenishment of inventory
• General warehouse duties
• Other duties as required

Counter Sales Representative

• Communicate with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and QED departments, including credit purchasing, warehouse, outside sales and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Make phone calls to regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner.
• Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Recognize when special pricing is required, and provide competitive pricing.
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Warehouse responsibilities: including: shipping, receiving, inventory control and order pulling.
• Other responsibilities may be assigned.

Manager

• The Project Quotations Manager oversees the entire quotation and project management process, ensuring timely and accurate responses to customer inquiries and driving efficiency in the quoting and project management process.
• This role involves managing a team, streamlining workflows, and collaborating with the sales team to deliver competitive, profitable quotes as well as effective management of projects.
• Key responsibilities include interpreting specifications, negotiating prices, and monitoring the transition from quotation to project management.
• Assigns or delegates job duties necessary to run smooth and efficient project quotations and project management team.
• Analyzes won/lost quotes, track key metrics, and identifies areas for improvement in the quoting process.
• Represents the company’s business interests at all times, in a positive and professional manner, by conducting business transactions and communications in a fair and ethical manner.
• Create an atmosphere that represents a passion for customer service.
• Complies with all Company policies, and supports corporate department procedures, such as Credit, Pricing, Accounting, Operations and HR.
• Responsible for productivity, quality of work and morale of team.
• Set the example of a positive attitude with associates and peers.
• Interviews and hires to fill open or new positions, following company policies and procedures and complying with legal requirements.
• Develops associates, by using coaching skills and creating individual development plans.
• Ensure all resources are utilized to secure World Electric the best possible cost on materials.
• Oversees accurate and competitive quotes for projects based on customer specifications and project requirements.
• Ensures detailed and accurate quotations for gear/lighting products and solutions.
• Analyze project blueprints and specifications to identify required materials, as needed.
• Strives for the company to be awarded the highest percentage of project work available in the market
• Determine the most cost-effective options to meet project specifications
• Suggest cross-over and associated items, or alternative and additional items related to an order where possible.
• Communicate effectively with customers to identify needs and evaluate alternative business solutions
• Obtain feedback on bid list.
• Follow up on quotes to customers
• Stay informed about inventory, including appropriate product substitutions.
• Develop and maintain multi-disciplinary, multi-business segment, and multi-vendor product knowledge.
• Resolve cost discrepancies among customers and suppliers.
• Correspond with electrical contractor, engineer or architect.
• Communicate effectively with the sales team on all aspects of the project.
• Foster and maintain excellent working relationships internally with project manager and outside sales rep, as well as externally with customers, manufacturers’ representatives, and suppliers.
• Serve as an information source for technical information and consult with sales team on the proper application of products, as needed.

Project Quotations Manager

Product Specialist

• Manage the entire lifecycle of digital products, from inception to launch and continuous improvement.
• Gather and document requirements to ensure the product aligns with user and customer expectations.
• Collaborate closely with OpCo digital leaders, marketers, and sales teams to deliver products that drive business value.
• Ensure product requirements are clear, feasible, and aligned with business priorities.
• Conduct user research to understand how internal and external customers interact with digital tools.
• Analyze user feedback and product performance to identify improvement opportunities.
• Provide training and product support to ensure stakeholders understand the product’s functionality and business value.
• Monitor market and competitor trends to identify opportunities for product enhancement and innovation.

Digital Product Specialist

Counselor

• Supportare la forza vendita con competenze tecniche
• Coltivare nuove occasioni di business
• Sviluppare soluzioni tecniche su misura
• Promuovere la conoscenza dei prodotti
• Rafforzare i rapporti con i fornitori
• Contribuire alla redazione di capitolati tecnici

Consulente Tecnico - Automazione Industriale

Security Engineer

• Responsible for implementing technical and logical security controls across all phases of the software development lifecycle and the supporting infrastructure.
• Define and drive the DevSecOps strategy for the Sonepar Cloud Platform.
• Integrate security best practices into CI/CD pipelines, build systems, and deployment workflows.
• Ensure compliance with enterprise security standards, regulatory requirements, and cloud governance policies.
• Lead threat modeling, security reviews, and the design of secure architectures.
• Ensure the platform supports effective security monitoring, detection, and incident response.
• Architect and maintain secure, scalable CI/CD pipelines that enable product teams to release with high velocity and confidence.
• Implement automation for code scanning, dependency analysis, container security, secrets management, and runtime protection.
• Lead the implementation of cloud-native security controls across Azure resources.
• Build processes, playbooks, dashboards, and alerting related to platform security and DevSecOps.
• Manage and coordinate the security consultants contributing to the Digital Factory cybersecurity initiatives.

Cybersecurity Manager – Digital Factory

Customer Support

• Manager son équipe à distance
• Organiser et planifier les activités selon les priorités et objectifs du service.
• Suivre les indicateurs de performance (KPI, délais, qualité, satisfaction).
• Accompagner la montée en compétence des collaborateurs (formation, coaching, feedback).
• Piloter et superviser les portefeuilles clients.

Responsable Service Client

• Strategic and operational leadership of a customer service team
• Support in presenting services and solutions
• Responsible for preparing quotations, including pricing calculations
• Identify and capitalize on cross-selling opportunities

Sales Team Lead, Customer Service

• Meeting and exceeding customer expectations both over the phone and in person when fulfilling orders and helping with products
• Refills inventory with additional stock as necessary to ensure highest level of customer satisfaction and choice
• Assists customer service representatives as well as warehouse associates at times when additional assistance is needed to meet customer demand
• Understands product capabilities, warranties, product usages and challenges, to further educate and serve external customer
• Ensures counter area and other areas of store are neat, clean, and always stocked
• Performs other related duties as assigned and as necessary depending on the location

• Be a subject matter expert on product and application knowledge for Tools, Fasteners, and Safety (TFS) products for Cooper Electric associates and customers.
• Lead TFS outside sales efforts to convert existing customers to buy TFS from Cooper.
• Process quotes for larger orders.
• Sales and account planning by branch personally and with vendors by engaging branch management and outside sales representatives to convert existing customers, including coordinating joint sales calls.
• Develop and execute product and pricing strategy, including inventory management strategy.
• Become the primary point of contact for TFS vendors to develop product strategy (along with purchasing) for TFS products to be stocked.
• Drive branch-level engagement between the vendor and branch leadership and inside/outside sales to convert existing customers to TFS products and drive over-the-counter sales through effective merchandising.
• Plan and execute training for internal and external customers, especially related to safety and new products.
• Support marketing with quarterly and/or vendor specific promotions with suggestions of product and promotion type.
• Engage and share best practices with TFS specialists across Sonepar network.

Sales Support Representative

• Assist Summit's customers over the phone, internet, email or in person
• Work closely with the Service Center sales staff to ensure a high level of customer service
• Understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
• Assist customers over the phone or via internet with orders, quotations, and product questions
• Negotiate profitable pricing with both customers and suppliers
• Proactively follow up on customer orders, challenges, and needs
• Resolve customer concerns and issues as efficiently and effectively as possible

Customer Service Representative

Account Manager

• Armed with superior product knowledge, strong negotiating skills, and the support services he or she needs, the Account Manager will work with the rest of the sales team to cultivate long-term relationships with new and established customers by promising and delivering exceptional customer service.
• This role involves researching new strategic account opportunities, following-up with current and potential customers in a timely manner, and regularly visiting existing and potential customers at various locations.
• Solution selling utilizing an understanding of Summit’s competitive advantages is required along with exceptional skills in analysis and the ability to quickly master information about Summit’s products and services.
• Thoroughly understand all product benefits, product warranties and Summit services that can be offered to customers.
• Negotiate profitable pricing with customers and suppliers.
• Provide timely and accurate quote information and respond to customer requirements, issues and information requests.
• Exercise discretionary authority to determine and provide specific customer pricing, purchase materials specific to customer orders and maintain service standards.
• Work cooperatively with customer service representatives to proactively follow up on customers’ orders, challenges and needs.
• Resolve customer concerns and encourage customer loyalty to Summit as efficiently and effectively as possible.

• Directing, organizing, and controlling project activities under the direction of the Projects Team Supervisor.
• Ensuring the smooth execution of projects by documenting, record keeping, coordinating the timely delivery of supplies/material, tracking project progress, maintaining project files, estimating, and ensuring quality control and safety.
• Coordinating with customers to book and complete all required work onsite per the scope of work and the timelines given.
• Confirming project timelines/occupancy as the project progresses and providing planners and scheduling coordinators with updates regarding relevant changes onsite.
• Ordering all required parts and material for projects.
• Preparing and coordinating project close-out documents and review of deficiencies.
• Maintaining positive relationships with colleagues, consultants, and key stakeholders to ensure projects run smoothly and to resolve concerns promptly and efficiently.
• Performing additional assignments and responsibilities as required.

Projects Manager

Artificial Intelligence

• Define and implement the group-wide AI adoption strategy for employees and business functions.
• Establish and drive AI governance frameworks related to usage, adoption, and responsible AI for employees.
• Design and deploy AI enablement and change-management initiatives for employees and business functions.
• Build, lead, and sustain an international AI community.
• Define AI maturity models and monitor progress across countries, functions, and employee populations.

AI Adoption & Change Manager

Procurement

• Develop and implement IT/Digital procurement strategies aligned with the Group’s technology roadmap.
• Conduct market analysis and supplier benchmarking to inform procurement decisions.
• Manage end-to-end procurement processes for hardware, software, cloud services, and consulting.
• Ensure purchases are compatible with existing systems.
• Ensure timely and cost-effective acquisition of IT/Digital assets and services.
• Closely monitor upgrades, replacements, and decommissioning needs.
• Define price adjustment/revision standards and strategies to be included in contracts.
• Ensure compliance with the Group’s sourcing and business partner requirements (compliance, CSR, etc.).
• Identify, evaluate, and manage relationships with IT/Digital vendors and service providers.
• Organize and lead contract negotiations, renewals, and performance reviews.
• Draft, review, and negotiate IT contracts, including SLAs, licensing agreements, NDAs, RFIs, and RFPs.
• Build on Sonepar’s legal templates and minimum legal requirements to strengthen Sonepar’s position and ensure consistency and appropriate protection.
• Monitor IT/Digital procurement budgets and identify cost-saving opportunities.
• Track and report on procurement KPIs and spend analysis.
• Conduct regular audits and feedback loops.
• Ensure compliance with legal, regulatory, and cybersecurity requirements.
• Identify and mitigate risks related to IT vendor relationships and technology procurement.
• Work closely with IT/Digital, finance, and legal teams to align procurement with business needs.
• Support project managers in sourcing IT solutions for strategic initiatives.
• Provide regular training to business teams on procurement, contract management, and compliance guidelines.

Counter Sales Representative

Counter Sales Representative

Project Quotations Manager

Digital Product Specialist

Consulente Tecnico - Automazione Industriale

Cybersecurity Manager – Digital Factory

Responsable Service Client

Sales Team Lead, Customer Service

Counter Sales Representative

Sales Support Representative

Customer Service Representative

Account Manager

Projects Manager

AI Adoption & Change Manager

Procurement Manager