CYBOT

Account Executive

• Responsible for maintaining product knowledge and is encouraged to market and promote new products.
• Assist customers during the sales/purchase process and respond to customer inquiries in a professional manner.
• Assist with warehouse functions as needed on a daily basis.
• Assist customers during the sales process using ERP software, while maintaining professional sales demeanor.
• Ability to track and fulfill sales orders by picking orders, creating appropriate documentation, and placing follow-up calls.
• Ability to maintain and develop customer relationships.
• Actively stay up to date on product knowledge and generate product stock request.
• Arrange and organize point of sale displays and shelves to ensure products are visually appealing.
• Monitor inventory levels, rotate stock, and replenish merchandise.
• Ensure all pricing, labels and promotional signage are accurate and visible.
• Create and maintain positive working relationships and a safe and clean environment.

Counter Sales Representative

Sales

• Responsible for Business Development of ITD Devices
• Support Sales team for Demo, POC and New Business Development
• Organise Online Seminars & technical meeting
• Responsible for monthly forecasting with sales & Principle

Assistant Manager – Sales

• The Counter Sales Representative is responsible for maintaining product knowledge and is encouraged to market and promote new products.
• Assist customers during the sales/purchase process and respond to customer inquiries in a professional manner.
• The Counter Sales Representative also assists with warehouse functions as needed on a daily basis.

• Understand client needs and requirements to recommend appropriate electrical products or solutions that meet their specific needs.
• Provide product information, pricing, and quotes to clients in a timely and accurate manner by phone and email.
• Enters, tracks, bills, and expedites direct and stock customer orders, backorders, and vendor purchase orders, including stock transfers when appropriate.
• Develop and maintain strong relationships with existing clients to ensure customer satisfaction and drive repeat business.
• Collaborate with the sales team to develop and implement strategies to achieve sales targets and objectives.
• Finds win-win solutions for all involved parties.
• Work closely with other departments, such as logistics, to coordinate sales efforts and ensure seamless order processing and fulfillment.
• Stay up-to-date on industry trends and market developments to better serve customers.
• Participate in training gaining electrical product knowledge and application to create value to the end use market.

Inside Sales Representative

Outside Sales

• Makes personal sales calls at customer establishments on a regular basis, seeking new opportunities and new customer leads.
• Engages appropriate team members when appropriate (branch manager, product sales specialists, etc).
• Introduces, promotes & demonstrates new products and customer resources & programs to customer base.
• Coordinates secured customer orders with appropriate Inside Sales Staff for order entry, tracking & fulfilment.
• Remains engaged with process as needed to expedite & troubleshoot backorders and other related concerns that may arise.
• Actively manages account base and new opportunities to maximize sales volume and gross profit margins.
• Executes sales efforts in a timely, ethical and professional manner, assuring a favorable impression of self and the company; includes the maintenance of a clean and uncluttered vehicle.
• Completes expense reports on a monthly basis and files monthly auto expense report in accordance with company procedure.
• Develops an effective and productive working relationship with Inside Sales Associates, Counter Sales Associates and support personnel; encourages and assists in their training and development when possible.
• Maintains ethical, cooperative manufacturer relationships consistent with company image and company/branch goals in the marketplace.
• Monitors job queues and takes appropriate action to troubleshoot and resolve items.
• Quickly finds common ground and solves problems for the good of all.
• Easily gains trust and support of others.

Outside Sales Associate

• Maintaining product knowledge and marketing/promoting new products.
• Assisting customers during the sales/purchase process and responding to inquiries.
• Assisting with warehouse functions as needed on a daily basis.
• Tracking and fulfilling sales orders by picking orders and creating documentation.
• Maintaining and developing customer relationships.
• Staying up to date on product knowledge and generating stock requests.
• Organizing point of sale displays and shelves for visual appeal.
• Monitoring inventory levels, rotating stock, and replenishing merchandise.
• Ensuring accurate and visible pricing, labels, and promotional signage.
• Creating and maintaining positive working relationships and a clean environment.

• Understand client needs and requirements to recommend appropriate electrical products or solutions.
• Provide product information, pricing, and quotes to clients in a timely manner.
• Enter, track, bill, and expedite customer orders and vendor purchase orders.
• Develop and maintain strong relationships with existing clients to ensure customer satisfaction.
• Collaborate with the sales team to develop and implement strategies to achieve sales targets.
• Stay up-to-date on industry trends and market developments to better serve customers.
• Participate in training gaining electrical product knowledge and application.

• The Counter Sales Representative is responsible for maintaining product knowledge and is encouraged to market and promote new products.
• Assist customers during the sales/purchase process and respond to customer inquiries in a professional manner.
• Assist with warehouse functions as needed on a daily basis.

Counter Sales Associate

• Maintain product knowledge and market new products.
• Assist customers during the sales/purchase process and respond to inquiries in a professional manner.
• Assist with warehouse functions as needed.

Operations

• Lead month end operations and close out of all branches
• Become an expert for new operations processes and procedures
• Manage branch operations specialists to provide coverage to all necessary branches
• Act as liaison between branch operations & central distribution center operations
• Identify needs and training opportunities for branch operations specialists
• Collaborate on regional month end calls
• Collaborate with sales operations managers and other cross functional teams to support sales & customer satisfaction

Manager, Operations Administration

Manager

• Oversee the administration of contracts from inception to execution, including the tracking of deadlines and specific contract dates, expirations, and all terms and conditions.
• Ensure contracts are created, and subsequent activities are conducted, according to the policies and procedures of the organization.
• Review proposed Echo customer and vendor contracts, highlighting/redlining unacceptable risks in accordance with company governance and raising relevant business risks for internal alignment with business owners.
• Maintain an organized database of Echo’s executed contracts.
• Draft contract abstracts for common use by Echo sales and procurement staff.
• Coordinate with Echo’s VP of Finance, Sonepar Legal, other OpCo staff, and/or outside counsel to negotiate Terms & Conditions with customers and vendors.
• Communicate with Echo personnel for context and exercise discretion in editing contracts within established guidelines.
• Assist the VP of Finance and other staff in assessing insurance requirements in customer contracts and work with Echo’s outside insurance contacts in obtaining and providing certificates of insurance.
• Perform most work independently with minimal direct supervision and refer more complex issues to VP of Finance with possible solutions in mind.
• Collaborate with Commercial Channel Teams to identify key metrics and business requirements within contracts, and ensure such measurements are clear, understood, and aligned to business objectives.

Contracts Manager

Marketing

• Contribute to the planning and execution of integrated marketing and communication initiatives
• Support venue preparation, invitations, timelines, and on-site coordination for fairs and events
• Manage logistics, hospitality, transfers, and event staff on-site
• Ensure timely payments and compliance with financial constraints
• Conduct post-event analysis, evaluation of results, and reporting
• Manage corporate social media channels including editorial plans
• Create and execute campaigns across digital channels
• Update communication materials for online and offline use
• Support development of communication content for exhibitions and events
• Manage the company intranet and update according to the monthly plan
• Support content management for corporate and branch websites

Counter Sales Representative

Assistant Manager – Sales

Counter Sales Representative

Inside Sales Representative

Outside Sales Associate

Counter Sales Representative

Inside Sales Representative

Counter Sales Associate

Counter Sales Representative

Manager, Operations Administration

Contracts Manager

Marketing and Communication Specialist