CYBOT

Sales

• Manage and develop the client portfolio assigned to you;
• Proactively prospect new customers within your territory;
• Plan initiatives to maximize sales performance;
• Identify new business opportunities in the region;
• Deepen customer relationships by offering tailored solutions;
• Boost sales through strategic use of the product and service portfolio;
• Monitor competitors and apply benchmarking;
• Prepare commercial proposals and follow up on purchase orders;
• Follow up with customers and coordinate with internal departments;
• Support the supervisor in team development and act as Supervisor when required.

Junior Technical Sales Consultant

• Manage a portfolio of clients, providing consultative and personalized service
• Prospect new clients and strengthen relationships with existing ones to promote customer loyalty and grow the client base
• Plan and execute commercial strategies to improve sales performance
• Conduct negotiations, process orders, and manage outstanding commercial matters
• Identify and offer the best solutions according to clients' needs
• Perform both outbound and inbound customer service, overseeing the entire commercial process and ensuring effective follow-up

Sales Representative

• Provide post-sales support with a focus on complex requests
• Ensure proper routing and customer satisfaction
• Serve as a liaison with Logistics, Quality, Sales, and Customer Service
• Monitor department performance indicators

Junior Sales Analyst

QA Engineer

• Champion ISO compliance by implementing and managing robust quality systems (e.g., ISO 9001 and related standards)
• Conduct internal and external audits to ensure adherence to quality procedures and regulatory requirements
• Create and maintain essential documentation including SOPs, test plans, and inspection reports
• Analyze quality metrics to uncover trends, identify root causes, and drive corrective actions
• Validate products and processes through rigorous testing against performance benchmarks
• Investigate customer complaints and process deviations, leading resolution and prevention efforts
• Lead continuous improvement initiatives to enhance system efficiency and resilience
• Mentor and train team members on quality standards, tools, and best practices
• Stay ahead of global environmental regulations (e.g., REACH, RoHS, PFAS, Conflict Minerals, Section 232) and ensure compliance

Quality Assurance Coordinator

Inside Sales

• Grow sales and gross margin; take orders over the phone, in person and via our Digital Tools
• Enter stock, special, direct and back orders as required
• Provide customers with information and demonstration of our online solution for fast and easy ordering through our website
• Responsible to participate in on-going training for Digital Tools
• Utilize resources inside and outside the company to assist in closing sales and providing service
• Participate in processes and programs aimed at promoting our digital tools to enhance the customers buying experience
• Perform outreach calls to new and existing customers to drive business and increase market share
• Back up and provide assistance to the counter
• Perform other duties as required or directed by Manager

Manager

• Implement in-store safety protocols
• Create a welcoming environment for customers
• Oversee stock management and quality
• Ensure compliance with social, commercial, legal and internal procedures
• Deliver high-quality customer service by responding to inquiries and resolving issues

Junior Technical Sales Consultant

Sales Representative

Junior Sales Analyst

Quality Assurance Coordinator

Inside Sales

Branch Manager