CyberOne

Support Engineer

• Monitor customer infrastructure and cloud platforms.
• Respond to alerts, incidents and service requests.
• Perform first-line troubleshooting across Microsoft technologies.
• Escalate issues with clear technical notes.
• Complete daily operational health checks.
• Produce knowledge articles and documentation.
• Deliver excellent customer service.
• Participate in shift handovers and continual improvement.
• Learn new technologies through mentoring and certification.

Junior Support Analyst – Secure Network Operations Centre

Project Manager

• Manage the full project lifecycle for multiple client engagements, including security monitoring, vulnerability management, SOC Onboarding, professional services engagements, and incident response service deployments.
• Act as the primary point of contact for clients, ensuring clear communication and expectations throughout the project.
• Develop detailed project plans that align with client requirements, cybersecurity best practices, and managed service offerings.
• Ensure timely delivery of cybersecurity solutions such as Security Information and Event Management (SIEM) platforms, Endpoint Detection and Response (EDR), and other managed security services.
• Coordinate with the Security Operations Center (SOC) team and other technical resources to ensure smooth onboarding and integration of security solutions.
• Identify potential project risks related to client environments, security tools, or compliance requirements, and work proactively to mitigate them.
• Track and manage project scope, schedules, and budgets, delivering regular reports to clients and internal leadership.
• Collaborate with sales, technical, and operations teams to scope and deliver projects that meet or exceed client expectations.
• Drive continuous improvement by incorporating lessons learned from client engagements and refining project delivery methodologies.
• Ensure all client projects adhere to industry security standards (e.g., ISO 27001, GDPR) and internal SLAs.
• Lead and manage client projects involving Microsoft technologies, with a primary focus on Microsoft Azure and the wider Microsoft cloud ecosystem.
• Oversee the delivery of Microsoft-based transformation, migration, and security enhancement projects within a managed services environment.
• Coordinate cross-functional teams, including cloud engineers, security specialists, and SOC resources, to ensure successful delivery of Microsoft technology initiatives.
• Ensure Microsoft technology projects are delivered in line with agreed scope, timelines, budgets, and quality expectations.
• Act as a central point of coordination between clients, internal teams, and third-party vendors for Microsoft-related projects.

Chief Marketing Officer

• Own the planning, delivery and optimisation of CyberOne's events programme and social presence
• Manage the annual and rolling events calendar across all event types
• Build and execute multi-channel promotional campaigns for each event
• Work with speakers and subject matter experts to develop agendas and presentation content
• Manage all logistics for physical events
• Ensure post-event follow-up is coordinated with Sales
• Develop the content calendar for CyberOne's LinkedIn presence
• Manage the capture and production of thought leadership video content

Marketing Executive

Performance Marketing

• Own the campaign engine: audience understanding, segmentation, campaign ideation, build, delivery and optimisation across email and social (outreach) channels.
• Develop a deep working knowledge of CyberOne's Ideal Customer Profile.
• Monitor ZoomInfo GTM signals daily.
• Plan multi-channel campaign programmes.
• Build a campaign calendar that maps outreach activity to live marketing programmes.
• Write all cadence copy: subject lines, email body, LinkedIn connection requests and follow-up messages.
• Work with Marketing to define and maintain HubSpot contact and company engagement scoring criteria.
• Qualify engaged contacts against agreed ICP and intent criteria before progressing them to Sales-accepted Opportunities.
• Collaborate closely with Marketing and Sales to refine lead quality.

Marketing Campaign Manager

• Own the demand generation and outreach engine
• Create, execute and optimise multi-channel cadences
• Monitor ZoomInfo GTM signals daily
• Build and maintain prioritised target lists
• Write cadence copy
• Use A/B testing and engagement data
• Work with Marketing to define HubSpot engagement scoring
• Align cadences to live marketing campaigns
• Qualify engaged contacts against agreed ICP and intent criteria
• Report weekly on cadence performance and funnel movement

Junior Support Analyst – Secure Network Operations Centre

Project Manager

Marketing Executive

Marketing Campaign Manager

Demand Generation Specialist