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Junior Support Analyst – Secure Network Operations Centre
CyberOneJunior Support Analyst monitoring customer infrastructure in Secure Network Operations Centre. Providing first-line support and developing technical capabilities within CyberOne's team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring customer infrastructure and cloud platforms, with a strong foundation in Microsoft technologies and a commitment to delivering exceptional customer service. Proficient in troubleshooting, documentation, and continuous learning in technology and cyber security.
Highest-signal resume keywords
Microsoft 365 KnowledgeWindows KnowledgeBasic Networking UnderstandingCustomer Service SkillsLogical Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsWillingness to LearnTeam Collaboration
Tools & Technologies
Microsoft TechnologiesCloud Platforms
Industry Keywords
Cyber SecurityOperational Health ChecksIncident ResponseTroubleshootingKnowledge Articles
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Monitor customer infrastructure and cloud platforms.
- Respond to alerts, incidents and service requests.
- Perform first-line troubleshooting across Microsoft technologies.
- Escalate issues with clear technical notes.
- Complete daily operational health checks.
- Produce knowledge articles and documentation.
- Deliver excellent customer service.
- Participate in shift handovers and continual improvement.
- Learn new technologies through mentoring and certification.
Requirements
What you’ll need- Passion for technology and cyber security.
- Good Windows and Microsoft 365 knowledge.
- Basic networking understanding.
- Strong customer service and communication skills.
- Willingness to learn and work as part of a team.
- Logical problem-solving skills.
Benefits
Comp & perks- Flexible working hours & remote-first culture
- Birthday off, long-service awards
- Bi-annual performance awards and team off-sites
- Structured training, technical exposure and career pathing