CVS Health

Scrum Master

• Carry out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement.
• Ensure the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning.
• Counsel scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement.
• Interpret the agile metrics and reporting framework in order to track and report key information and monitor team progress.
• Design and develop industry-leading process evaluation tools to assess the application of scrum principles in team processes.
• Develop actionable insights from analytics and reports on team productivity, velocity, and quality.
• Develop the stakeholder communication strategy to gather and incorporate feedback into process improvements.
• Handle various responsibilities to facilitate the scrum process and support the scrum team.
• Implement sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools.
• Instruct team members on agile values, principles, and practices to help stakeholders and product owners understand the benefits of adopting an agile mindset.
• Interface with teams, stakeholders, and external stakeholders to serve as a buffer to potential obstacles.

Manager – Scrum Master

IT Support

• Handles and processes Benefits claims submitted by healthcare providers
• Determines eligibility and coverage of benefits for each claim
• Assesses claims for accuracy and compliance
• Documents claim information in the company system
• Conducts reviews and investigations of claims

Claim Benefit Specialist

Pharmacist

• processing and communication of Specialty and Non-Specialty medication prior authorization referrals reviewed by the Case Review Unit
• collaborating with Customer Service, Benefits Verification and Pharmacy Operations to communicate referral status and determinations
• responsible for fax processing and providing telephone call assistance for prescriber office staff, pharmacies and members based on program criteria
• maintaining complete, accurate and timely documentation of all appropriate information
• working closely with the Case Review Unit Clinician team for clinical support on daily functions

Pharmacy Technician – Prior Authorization

Manager

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Digital Product Manager

Security Engineer

• Provide engineering support for Email Security infrastructure across a large enterprise
• Work with developers, application owners , end-users and security as needed, to provide support towards our Secure Email solutions
• Possess the skills to provide troubleshooting and problem resolution of mail flow related issues
• Off hours work is required for deployments and on-call rotation in support of major incidents impacting email delivery

Security Engineer – Email Security

Full-stack Engineer

• designing, developing, and implementing digital solutions and systems
• applying advanced technical expertise to architect and code software applications
• conducting system testing and debugging
• collaborating with cross-functional teams
• contributing to the overall technical direction and innovation of digital engineering projects

Senior Software Development Engineer

Project Manager

• Providing program/project oversight, day-to-day management, leadership, direction, and administration across full project lifecycle
• Management of assigned projects including team formation and management, plan creation (scope, schedule, and budget), and project execution
• Drive successful delivery of all projects on time, within scope, within budget, and in full compliance of CVS Health requirements
• Define and document project scope, ensuring all relevant SME’s are engaged to produce competent and comprehensive requirements
• Produce a detailed project plan and monitor and control activities to remain on plan
• Manage resource availability, allocation, and project financials where applicable
• Ensure required project artifacts are completed and stored in the project repository

Manager, Project Management

Director

• Oversee implementation and execution of strategic and operational business plan for clinical operations
• Ensure compliance with Oklahoma regulatory requirements
• Lead the clinical team for health risk screenings, assessments, and care plan development
• Develop and manage clinical operations to improve outcomes
• Collaborate with internal teams and corporate areas
• Analyze program performance and clinical outcomes

Director, Case Management – RN

Human Resources

• Running HR Solutions Delivery as a high-performing, data-driven service organization
• Establishing and implementing best practices within the HR organization, including service performance, reporting, analytics, enabling technology, quality
• Overseeing end-to-end delivery of HR solutions and services across tiered support, self-service, and COE channels
• Managing service demand, capacity, and routing across channels
• Identifying opportunities for HR Solutions Delivery to deliver value-added services to enhance business results using enabling technology

Executive Director, HR Service Management Lead

• Own the HR technology product strategy, vision, and multi-year roadmap
• Lead colleague experience design for all HR digital touchpoints
• Champion a product operating model within HR
• Work with HR COEs, HRBPs, and communications to embed experience research into product decisions
• Lead and develop the team of HR platform product owners
• Own the platform roadmaps for each core HR system
• Partner with IT to govern platform configuration and integrations
• Own the HR technology vendor relationship
• Lead and develop the team of business-facing product owners
• Drive cross-product alignment so domain-level roadmaps ladder up to the enterprise HR product strategy
• Own the HR data strategy, governance framework, and logical data architecture across the HR technology ecosystem
• Lead the HR reporting team to deliver accurate, timely, and insight-rich reports
• Build self-service reporting capabilities for HRBPs, COEs, and people managers

VP, HR Product Experience, Data, Reporting Lead

• Define the strategy and approach for HR process architecture aligned with CVSH objectives; ensure processes are designed end-to-end rather than in functional silos
• Partner closely with the HR Strategy & Transformation team and applicable business strategy teams to translate enterprise HR strategy and transformation priorities into concrete process architecture, AI enablement, and delivery roadmaps
• Serve as the process architecture lead on HR transformation programs — shaping target operating models, future-state process designs, and AI/automation blueprints that underpin strategic change
• Proactively identify areas for improvement and innovation within HR functions; identify, evaluate, and embed AI, automation, and agentic workflow opportunities across HR processes in partnership with the business, IT, and COE leaders
• Lead process and AI workstreams on transformations (HCM, service model changes, M&A), connecting strategy to execution end-to-end in partnership with the HR Product Experience Lead and applicable product owners
• Evaluate and recommend how HR capabilities and services should be delivered by leading buy, build, or automate analyses, and determine where outsourcing or strategic partnerships are appropriate; Guide process redesign to align with the selected delivery model
• Lead the execution of a harmonized strategy for end-to-end processes including associated policies and technologies (i.e., Workday/ServiceNow/AI)
• Identify necessary resources (people, capital, AI tools); assess opportunities against business objectives and determine creative means to implement new and innovative technical and process-based solutions
• Be accountable for and drive process transformation; make key decisions related to the process, including target setting, process performance management, and financial management with a focus on reducing process costs, increasing efficiency through AI or automation, and maximizing investment returns
• Serve as the authoritative voice on how HR processes should operate enterprise-wide, balancing standardization with legitimate local or business-unit variation
• Build, own, and deliver the enterprise HR continuous improvement (CI) roadmap, prioritized against business value, risk, and colleague experience impact
• Lead Lean, Six Sigma, and design-thinking initiatives to reduce cycle times, eliminate defects and rework, and improve service quality
• Build HR's internal CI capability, coaching HRBPs, COEs, and HR Solutions Delivery teams on problem-solving, process discipline, and root-cause analysis
• Establish a culture of continuous improvement at all levels of the organization
• Lead work transition playbooks covering process documentation, knowledge transfer, training, staffing, technology readiness, and go-live support
• Partner with HRBPs, COEs, HR Solutions Delivery, and DDAT/IT to ensure new work is absorbed without degrading quality, SLAs, or colleague experience
• Define and track transition readiness criteria, ensuring each transition has clear accountability, milestones, and risk mitigation plans
• Provide regular reporting on transition health, progress against milestones, and post-transition stabilization to HR leadership
• Own the enterprise intake process for new HR work, including new business requests, policy changes, regulatory mandates, and service expansions
• Maintain a transparent intake backlog and provide regular reporting on demand, capacity, and prioritization to HR leadership
• Partner with the HR Strategy & Transformation, Corporate Strategy, and applicable business transformation teams to align enterprise projects, capabilities, and strategic priorities to HR Solutions Delivery, ensuring new work is visible, sequenced, and resourced appropriately as it enters the HR function.
• Establish intake governance standards including request evaluation criteria, impact assessment, and sequencing in partnership with COEs and business stakeholders
• Ensure intake decisions are data-informed, balancing business urgency with operational capacity and colleague experience impact
• Own the HR knowledge management strategy and platform; ensure colleagues, managers, HRBPs, and HR Solutions Delivery teams have accurate and easy-to-find information
• Define knowledge governance: content ownership, review cycles, quality standards, taxonomy, version control, and retirement
• Enable AI-driven knowledge experiences by curating high-quality, structured content that can power search, chatbots, and generative HR assistants
• Measure knowledge effectiveness through usage, deflection rates, content accuracy, and user satisfaction

AVP, HR Enterprise Process and Quality Lead

Operations

• Lead, coach, and develop senior field leaders and clinic teams
• Build and sustain strong talent pipelines and succession plans
• Set area strategy and manage performance against key operational and financial metrics
• Oversee financial outcomes, including budgeting and resource planning
• Drive execution of operational priorities, patient care strategies, and new programs
• Ensure clinics are appropriately staffed and supported to meet patient demand
• Identify and execute opportunities to grow the business and improve market performance

Area Director – Minute Clinic Operations

Product Manager

• Own and manage the team backlog, translating Product Manager priorities into well-defined user stories with clear acceptance criteria and scalable, testable requirements
• Manage and align cross-team and system dependencies to ensure smooth, timely delivery while minimizing risk and supporting successful release and adoption
• Track delivery progress, adoption, and system performance metrics to continuously refine priorities, improve quality, and drive utilization
• Serve as the primary point of contact for delivery and integration efforts, clearly communicating requirements, progress, risks and business value to internal and external stakeholders
• Drive strong agile execution practices, fostering accountability, transparency, and continuous improvement within the team
• Lead delivery of core interoperability capabilities, including APIs, integration services, FHIR-aligned data exchange models, and supporting platform features
• Partner closely with engineering to support design decisions and technical execution
• Develop a deep understanding of provider systems and EHR integration patterns, including API consumption, version compatibility, and data exchange constraints, and define internal solutions to address integration gaps and accelerate adoption
• Collaborate with Product Managers to ensure the backlog aligns with interoperability strategy, supports product OKRs, and reflects realistic sequencing, trade-offs, and delivery feasibility

Clinical Technology Product Owner – Interoperability

• Own and manage the team backlog, translating Product Manager priorities into well-defined user stories with clear acceptance criteria and scalable, testable requirements
• Manage and align cross-team and system dependencies to ensure smooth, timely delivery while minimizing risk and supporting successful release and adoption
• Track delivery progress, adoption, and system performance metrics to continuously refine priorities, improve quality, and drive utilization
• Serve as the primary point of contact for delivery and integration efforts, clearly communicating requirements, progress, risks and business value to internal and external stakeholders
• Drive strong agile execution practices, fostering accountability, transparency, and continuous improvement within the team
• Lead delivery of core interoperability capabilities, including APIs, integration services, FHIR-aligned data exchange models, and supporting platform features
• Partner closely with engineering to support design decisions and technical execution
• Develop a deep understanding of provider systems and EHR integration patterns, including API consumption, version compatibility, and data exchange constraints, and define internal solutions to address integration gaps and accelerate adoption
• Collaborate with other Product Managers to ensure the backlog aligns with interoperability strategy, supports product OKRs, and reflects realistic sequencing, trade-offs, and delivery feasibility

Clinical Technology Product Manager – Interoperability

Financial Planning and Analysis

• Ownership of key inputs into the annual operating plan and quarterly forecasting for the Wellpartner 340B business
• Maintains and updates SQL databases and Excel reports
• Assists in the preparation of monthly financial packages to be presented to senior management
• Develops margin analyses, projections, reports, and presentations on a monthly, quarterly, and annual basis and ensures financial data accuracy
• Identifies trends and developments in competitive environments and presents findings to senior management
• Assists in the creation of an annual operating budget and annual strategic plan
• Carries out special financial planning and analysis of projects of varying nature and complexity which may include: financial metrics, process improvement initiatives, competition, investments, etc.
• Subject matter expert for 340B for FP&A