CVS Health

Product Designer

• Execute on the end-to-end UX design process for your product, from early stage research to implementation and ongoing refinement, ensuring the delivery of high-quality user-centered designs that align with business goals and user needs.
• Conduct generative and evaluative user research, including interviews, surveys, and usability testing, to gain deep insights into user behavior, motivations, and pain points.
• Leverage user research findings to develop an in-depth understanding of user psychology and behaviors and craft user personas, empathy maps, user flows, journey maps, and other artifacts that help inform the design process.
• Collaborate closely with cross-functional teams, including product managers, developers, and stakeholders, to define project goals, requirements, and timelines.
• Collaborate with developers to ensure the successful implementation of design solutions and provide guidance on interaction design and front-end development best practices.
• Translate user insights and business requirements into intuitive, engaging, user-centered design solutions, including wireframes, prototypes, and visual designs that effectively communicate design concepts and interactions.
• Advocate for the user and ensure that all design decisions are based on user needs and clearly demonstrate how proposed solutions solve those needs.
• Present design concepts, solutions, strategies, and user research findings to stakeholders, effectively communicating design rationale and incorporating feedback into iterations.
• Follow and contribute to design guidelines, patterns, and best practices to maintain consistency and cohesiveness across our digital products.
• Identify and measure behavioral analytics for your product that tie to product and business goals. Help development teams in implementing the appropriate analytics.
• Track and report on UX metrics that show a clear impact and value to the organization and communicate them effectively.
• Stay up to date with industry trends, emerging technologies, and UX design methodologies, and apply them to continuously improve our design methods, processes, and deliverables.
• Help mentor and guide junior designers, providing feedback and fostering their growth and development.

Senior UX Designer – Clinical Workflow

Operations

• Ensure accurate case setup and review of Medicare appeals cases
• Reviewing internal notes or fax requests thoroughly for pertinent information
• Providing clear, concise, and accurate documentation for case reviews
• Contacting providers to obtain additional information
• Utilize work instructions for accurate case processing
• Complying with CMS mandated timelines and department productivity and quality standards
• Acquiring and maintaining basic knowledge of relevant and changing work instructions and Medicare Part D guidance
• Participate in development discussions receiving feedback from direct supervisor

Operations Representative II

Medical writer

• Translate complex benefit information, including non-standard plan language into crisp, compliant, easy-to-understand plan language for self-funded plans
• Analyze, draft, edit and review all legal and regulatory plan documentation for self-funded plan customers
• Ensure the plan and company remain in compliance with federal and state law
• Deliver high-quality documentation ensuring department standards are met

Health Plan Document Writer

Graphics Designer

• Translate user needs and business goals into experiences that deliver measurable business value
• Lead end-to-end design across the product lifecycle, including research, interaction design, visual design, prototyping, and usability evaluation
• Partner with product, engineering, business, and data teams to shape solutions and drive delivery
• Apply a lean, iterative, and agile approach grounded in collaboration, experimentation, and continuous learning
• Use AI-enabled design tools and methods to improve speed, quality, and efficiency across the design process

Manager, Digital UX Design

Analyst

• Manage communication programs from initiation through deployment by coordinating all aspects of execution across multiple channels, including Direct Mail, Email, SMS, IVR, FAX, and LOC.
• Develop and manage project schedules, estimates, and workflow tracking to support accurate, timely, and on-budget delivery.
• Coordinate creative and data delivery to vendors and internal partners, troubleshoot execution issues, and ensure smooth program implementation.
• Proof merged communications and maintain quality control standards to ensure accurate, compliant, and high-quality output.
• Manage program expenses and validate invoices associated with communication execution.
• Maintain SOPs, work instructions, templates, and execution requirements for the programs supported by the role.
• Communicate with internal partners, customers, and vendors to facilitate the timely handling and successful execution of communications.
• Report on communications executed and recommend process improvements that strengthen operational efficiency, consistency, and quality.
• Support team training and adoption of updated standards and procedures as business needs evolve.

Analyst, Member Communication

• Prepares and distributes periodic financial statements for users other than those directly employed by the organization
• Ensures all reports and disclosures comply with applicable government regulations, professional standards, and organization policies
• Prepares consolidation journal entries, eliminates intercompany transactions, and consolidates divisional and subsidiary financial accounts in a timely and accurate basis for inclusion in internal and external financial statements

Self-Insured Banking Analyst

Account Executive

• Own the multi-year account strategy for assigned clients.
• Serve as the primary executive-level contact for client leadership.
• Help clients understand options, tradeoffs, and implications of complex pharmacy benefit decisions.
• Lead renewal strategy and negotiations, in partnership with underwriting, legal and finance.
• Develop and present clear recommendations on pricing, guarantees, and solution design.
• Identify growth opportunities through disciplined financial and strategic evaluation aligned to client goals.
• Leverage analytics platforms and AI-enabled tools to monitor performance and identify risks or opportunities.
• Maintain working knowledge of account economics, including drug trend, pricing, rebates, and guarantees.
• Interpret financial analyses and explain results clearly to client and internal leaders.
• Balance client value with long-term business sustainability.
• Manage relationships with consultants influencing assigned accounts.
• Represent the organization clearly and professionally in competitive situations.
• Bring relevant market and regulatory considerations into client discussions.
• Provide clear direction to internal partners, including Account Executives and functional teams.
• Escalate risks, resourcing needs, or execution issues through established leadership channels.
• Diagnose client pain points and partner across the matrix to drive to solution.

Account Executive – Strategic

Investigator

• Conduct investigations to effectively pursue the prevention, investigation and prosecution of healthcare fraud and abuse
• Recover lost funds
• Comply with federal and state regulations mandating fraud plans and practices

Investigator, Special Investigations Unit

Actuary

• Supports Aetna's Large Group Commercial Self-Insured Business
• Aids in explaining Aetna's value proposition on medical cost savings to prospects and customers
• Communicates analyses to others regarding tracking trend and program evaluations
• Maintains a repricing database.

Senior Analyst, Actuarial

Network Engineer

• Acts as the primary liaison for assigned geography of integrated providers
• Conducts provider education, ensures contract compliance, provider communication, claims research and assists with resolution
• Implementation of internal and external solutions to achieve provider satisfaction, cost targets, network growth, and efficiency targets

Senior Analyst, Network Relations

Manager

• Deliver transformation through phased, interdependent releases.
• Own and execute end-to-end change plans for assigned workstreams, from discovery through post–go-live reinforcement.
• Develop role-based change communications, including announcements, release updates, FAQs, and leadership messages.
• Identify impacted stakeholders and manage alignment across parallel initiatives.
• Participate in readiness checkpoints, release reviews, and retrospectives.

Manager, Change Management

Data Scientist

• support Specialty Operations through advanced analytics, predictive modeling, and AI-driven solutions
• partner closely with business stakeholders to identify opportunities, solve operational challenges, and drive measurable business impact
• develop predictive models, perform exploratory and statistical analyses
• translate complex findings into actionable recommendations for operational and executive audiences
• contribute to emerging AI initiatives, including the design and development of AI agents and intelligent automation capabilities

Data Scientist – Specialty Operations

Customer Advocate

• Servicing your assigned book of business
• Acknowledge customer’s inquiry within 1 business day
• Create and maintain PDET cases as outlined in policy guidelines
• Acts as the single point of contact for client’s operational inquiries and escalated issues.
• Resolutions to include but not limited to Claims, Enrollment, ID cards, COBRA, FSA, Network Ops, PBM, Customer Service, EDI Files and Finance
• Provides plan document interpretation and ensures the client’s questions are addressed.
• Conduct client portal training
• Supports operational departments to enhance the member experience through improved workflows and process improvements
• Identify opportunities that support account owners in developing and delivering strategic plans

Client Advocate I

Architect

• Define and execute architectural strategies aligned with project objectives
• Lead and supervise architectural initiatives within assigned projects or areas
• Develop architectural designs and solutions, ensuring adherence to standards and best practices
• Mentor and guide junior and senior architects in project-related tasks and skill development
• Collaborate with cross-functional teams to deliver effective architectural solutions
• Assess new technologies, tools, and methodologies to enhance application processes and recommend their adoption where applicable
• Play a key leadership role in architecture design reviews and identify gaps and recommend design changes
• Actively lead and participate in the Architecture community to drive modernization opportunities for Healthcare Business Unit while keeping in mind the complexities of our IT landscape.

Lead Architect – Clinical Program

Director

• responsible for the strategic planning, orchestration and execution of migrating core enterprise architecture from Oracle to S/4 HANA
• long term operational health of the new S/4 HANA application