Client Advocate I

CVS Health

Client Advocate for Meritain Health servicing and administering products to clients for satisfaction and growth. Building relationships and providing proactive support for client issues.

Posted 7/9/2026full-timeRemote • Florida, Missouri, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $43,888 - $102,081 per yearWebsite

About the role

Key responsibilities & impact

Servicing your assigned book of business
Acknowledge customer’s inquiry within 1 business day
Create and maintain PDET cases as outlined in policy guidelines
Acts as the single point of contact for client’s operational inquiries and escalated issues.
Resolutions to include but not limited to Claims, Enrollment, ID cards, COBRA, FSA, Network Ops, PBM, Customer Service, EDI Files and Finance
Provides plan document interpretation and ensures the client’s questions are addressed.
Conduct client portal training
Supports operational departments to enhance the member experience through improved workflows and process improvements
Identify opportunities that support account owners in developing and delivering strategic plans

Requirements

What you’ll need

2+ years healthcare industry experience
Ability to meet deadlines
Decision making skills
Conflict resolution, flexibility, time management and active listening skills
Knowledge and experience with administrative operations
Professional written & verbal communication skills
Experience in Outlook, Word, Excel, PowerPoint, and Teams.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Decision MakingTime ManagementActive ListeningFlexibility