Chief Customer Officer, Marketing Cloud
Salesforce
CloudSFDC
Lead – Senior Salesforce Administrator
CVS Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Idaho
Visit company websiteSalary
💰 $83,430 - $222,480 per year
Job Level
Senior
Tech Stack
CloudSDLCSFDC
About the role
- CVS Health is looking for an experienced Lead - Sr Salesforce Administrator to design and configure platform solutions.
- As a Lead - Sr Salesforce Administrator, you will drive the efficiency and effectiveness of our growing Salesforce team to help them thrive while ensuring best practices.
- This role is a trusted advisor on all things Salesforce and a vital bridge between business and technology.
- Serve as primary system administrator for the Salesforce.com environment with 3500+ users.
- Work with partners and architects to identify solutions on the Salesforce platform to address business requirements ensuring a scalable solution.
- Work with Salesforce team to help solution business challenges with declarative configuration changes / declarative development.
- Help act as gatekeeper for declarative configurations vs. programmatic code changes in line with Salesforce’s guiding principals.
- Manage Salesforce.com data feeds and other integrations.
- Coordinate evaluation, scope and completion of new business requests and improve data quality across the Salesforce org.
- Evaluate internal processes and design solutions to improve operational efficiencies and work with 3rd-party vendors.
- Assist in training of new users, and grow the Salesforce.com skill set across the organization.
- Ensure solutions are scalable and in-line with best practices and execute configuration changes and release evaluations.
- Perform mass data imports and manage customization requests including process builders, workflows, flows, alerts, automated email responses.
- Work with developers to refactor existing code and translate to declarative automation.
- Maintain updated system documentation and related SFDC policies and procedures.
- Ensure solutions align with SFDC best practices and lead direction of declarative solutions for initiatives.
- This role has been opened as a Remote position but could be hybrid depending on proximity to a regional office. Under 10% travel may be required.
Requirements
- Minimum 5 years of experience as a Salesforce.com administrator
- Salesforce.com Admin (ADM-201) certified
- Salesforce Certified Platform App Builder
- Understanding of the SDLC process leveraging DevOps tools like Copado / Gearset / Flosum
- Experienced with Service Cloud and Omni Channel, telephony CTI integrations
- Experienced in implementing Contact Centers on Salesforce using tools like NiCE CXone / Five9
- Able to demonstrate proven core Salesforce System Admin skills and knowledge, including user management, workflows/rules, page and custom object config, Site and Community config
- Experience working with other Salesforce Administrators, Salesforce Developers, Salesforce and Enterprise Architects and Salesforce Partners
- Experienced in designing and configuring outbound auto dialer campaigns and complex inbound routing based on various criteria of caller / entitlements
- Experienced in implementing and running installed packages and/or connected apps
- Experience with Salesforce Lightning and building custom page layouts per profile
- Experienced working on SCRUM teams in an Agile environment and with Agile tooling like Jira
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- A documented history of successfully driving projects to completion
- A demonstrated ability to understand and articulate complex requirements
- Bachelor's degree preferred/specialized training/relevant professional qualification.
