Salesforce Administrator

• Collaborating with PMO, Sales Operations, Marketing, and Finance leads to:
• Leverage and maximize Salesforce and Certinia (PSA & FFA) features/capabilities
• Gather and understand business requirements and translate them into technical solutions within the Salesforce ecosystem
• Create custom reports and dashboards within the Salesforce platform to continuously monitor data quality and integrity
• Identify platform features that we can benefit from
• Maintain existing builds and integrations (3rd Party sales apps, HRIS, etc.)
• Leverage and manage outside technical consultants
• Perform system maintenance, including Security Reviews, Release Updates, Health Check, Optimizer, etc
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Continuously learn and stay current with Salesforce and Certinia features and best practices
• User Access Management
• Onboarding and offboarding
• Change managers, project owners
• Provide technical support and guidance to end users
• Proactively manage and triage automation errors/bugs
• Manage and triage user-submitted issues via ticketing system(s)
• Create and maintain up-to-date documentation

SalesForce Administrator

Senior Salesforce Administrator

Salesforce Administrator – Business Systems Analyst II

Salesforce Administrator

Business Technology – Salesforce Manager