Business Technology – Salesforce Manager
Sundae
SalesForce Administrator
Tevora
full-time
Posted on:
Location Type: Hybrid
Location: Fairfax • California, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $79,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Collaborating with PMO, Sales Operations, Marketing, and Finance leads to:
- Leverage and maximize Salesforce and Certinia (PSA & FFA) features/capabilities
- Gather and understand business requirements and translate them into technical solutions within the Salesforce ecosystem
- Create custom reports and dashboards within the Salesforce platform to continuously monitor data quality and integrity
- Identify platform features that we can benefit from
- Maintain existing builds and integrations (3rd Party sales apps, HRIS, etc.)
- Leverage and manage outside technical consultants
- Perform system maintenance, including Security Reviews, Release Updates, Health Check, Optimizer, etc
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Continuously learn and stay current with Salesforce and Certinia features and best practices
- User Access Management
- Onboarding and offboarding
- Change managers, project owners
- Provide technical support and guidance to end users
- Proactively manage and triage automation errors/bugs
- Manage and triage user-submitted issues via ticketing system(s)
- Create and maintain up-to-date documentation
Requirements
- Bachelor’s degree from an accredited college or university
- Continuously work to improve one's own performance by pursuing opportunities for learning and getting feedback on one's own performance.
- Able to listen effectively and communicate in formal and informal settings using written and verbal methods.
- Build and maintain relationships with colleagues through the sharing of ideas and advice, and show leadership through self-motivation and initiative.
- Demonstrate sound judgment and decision-making capability by identifying problems and creating solutions to overcome them.
- Able to manage multiple projects and assess project priorities, create detailed action plans, organize, and schedule meetings and tasks effectively.
- Results-oriented by understanding how to use selling techniques to identify opportunities, negotiate and manage sales, manage business needs, and cost requirements.
- Plan and carry out tasks without detailed instructions and prepare for problems or opportunities in advance by taking ownership of situations and being proactive in approach.
Benefits
- Comprehensive Healthcare Benefits
- 401 (k) w/ Employer Matching
- Paid Vacations
- Paid Holiday
- Vibrant Work Culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceCertiniadata managementcustom reportsdashboardssystem maintenanceautomationuser access managementtechnical supportdocumentation
Soft skills
effective communicationrelationship buildingleadershipproblem solvingproject managementresults-orientedself-motivationinitiativesound judgmentproactive approach
Certifications
Bachelor’s degree
