Salesforce Administrator
Braven
AssemblyTableau
Senior Salesforce Administrator – Service Cloud
Q2
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Iowa, New York, North Carolina, Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Manage and administer multiple applications - Salesforce Service Cloud, Experience Cloud and Salesforce Integrations
- Work with Q2 business groups to define enhancements for key objectives and initiatives
- Lead business requirements gathering and process mapping sessions
- Perform hands-on technical design, prototyping, proofs-of-concept, and development
- Demonstrate leadership and technical expertise both by utilizing out of the box features and presenting custom solutions on the Salesforce platform
- Create Flows to further customize Salesforce to meet specific use cases, including the use of high-quality practices, validation testing, end user testing, and complete documentation
- The ability to guide, collaborate, and communicate effectively with cross-functional business teams and with peers on the Business Applications Management team.
- Build reports, automation, and dashboards that provide comprehensive and actionable business intelligence
- Stay informed on leading industry trends and Salesforce best practices; builds and maintains subject matter expertise on new releases and enhancements that may benefit Q2.
- Continuing education to advance skills, which may include a combination of self-study and instructor led trainings, seminars, certifications, etc.
- Build cross-training programs (scoping, discovery, configuration, documentation, and training)
- Participate in DevOps/release management
- Identify unused or underutilized platform features to identify business opportunities and drive adoption
- Work using Agile Methodologies with knowledge of JIRA tools
Requirements
- Typically requires a Bachelor’s degree and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.
- Strong Salesforce product knowledge and at least 3+ years of preferred Salesforce Administration hands-on experience
- Experience Service Cloud ( Case Assignment, Omnichannel, Service Console, Lighting Layouts, Entitlements, and Reporting)
- Experience building, troubleshooting and improving Flows for automation
- Experience implementing Salesforce configuration changes as an admin
- DevOps/release management experience
- Proactive approach to enhancing and troubleshooting Salesforce org (continuous improvement)
- Experience with backup solutions (OwnBackup), DevOps software (Copado Essentials), JIRA, and Confluence tools are a plus/preferred
- Strong change management skills for business adoption of Salesforce and other integrated applications
- Excellent relationship-building skills through verbal and written interactions with team and stakeholders
- Ability to translate requirements into technical solutions with little guidance and deliver results
- Strong technical documentation skills
- Ability to effectively work with business Superusers, IT business analysts and project managers to ensure consistency with strategic direction
- Understanding of project management principles
- Salesforce Administrator Certification strongly preferred
- Experience with Experience Cloud managing Customer or Partner Sites strongly preferred
- Experience with Einstein for Service or similar tools also strongly preferred
- This position requires fluent written and oral communication in English.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
- Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce AdministrationSalesforce Service CloudSalesforce Experience CloudSalesforce IntegrationsSalesforce FlowsDevOpsAgile MethodologiesTechnical DocumentationBusiness IntelligenceChange Management
Soft skills
LeadershipCollaborationCommunicationRelationship BuildingProactive Problem SolvingRequirements TranslationStakeholder EngagementCross-Functional TeamworkTraining DevelopmentContinuous Improvement
Certifications
Salesforce Administrator Certification
