Salesforce Manager – Pharma & Life Science
PwC
SFDC
Senior Salesforce Administrator
The Walt Disney Company
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • California, New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $109,400 - $154,100 per year
Job Level
Senior
Tech Stack
CloudJava
About the role
- Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service.
- Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes system administration and integration support utilizing APEX coding and administrative keystrokes.
- Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options
- Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and conducts ongoing testing and validation to ensure the stability of the VX applications
- User access control - oversee and support business in managing over 6K internal users, ensuring compliance with business requirements and regulations
- Coordinate with Salesforce Proactive Monitoring and Signature Success to ensure system scalability and functionality, including performance in key streaming events
- Maintain database for integrity and accuracy, including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, and more
- Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates.
Requirements
- Must have 5+ years hands-on Salesforce Administration experience
- Must have recent hands-on experience using Salesforce Service Cloud
- Track record of building high-quality software and innovative features
- Direct experience with implementing technology transformation initiatives
- Create and modify database tables, metadata, front end user interface, automation technology
- Salesforce APEX programming language and Java, execute SOQL and SOSL queries
- Configure analytics, help site personalization, omni-channel routing, approval processes
- Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps)
- Salesforce Administrator Certification
- Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given timeframes for projects
- Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
- Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
- Excellent problem-solving and analytical skills
- Flexibility to work night and weekends, as needed
- Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus.
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce AdministrationSalesforce Service CloudSalesforce APEXJavaSOQLSOSLdatabase managementautomation technologyAgileCI/CD
Soft skills
problem-solvinganalytical skillscommunicationcross-functional collaborationprioritizationflexibility
Certifications
Salesforce Administrator Certification