Customers Bank

Engineer

• As a Network Voice Engineer at Customers Bank, you will be a member of our IT Network team, responsible for designing, implementing, administration, and support of our enterprise network, voice and collaboration environments.
• Play a hands-on role in maintaining the reliability, performance, and security of our Cisco-based network and unified communications platforms.
• Manage and support Cisco routing and switching infrastructure, including VLANs, spanning tree, routing protocols (i.e. EIGRP, BGP), and access layer configurations.
• Administer, configure, and support Cisco Unified Communications Manager (CUCM), Cisco CUBE/SIP trunking, and related voice infrastructure across the enterprise.
• Support and maintain Webex Cloud collaboration services, including user provisioning, dial plan management, and integration with on-premises systems.
• Manage E911 configurations and ensure compliance with emergency calling regulations across all sites.
• Design, document, and execute disaster recovery and failover testing plans for voice and network systems; ensure recovery objectives are met and results are documented.
• Configure and maintain QoS policies to ensure voice quality and prioritization across the WAN/LAN environment.
• Configure, support, and troubleshoot conference room collaboration equipment, including Cisco Room Bar, video conferencing endpoints, displays, microphones, cameras, and related peripherals.
• Support integration of room collaboration platforms with Microsoft Teams, Cisco Webex, and enterprise calendaring/scheduling systems.
• Troubleshoot and resolve voice outages and degraded call quality events, often under time pressure, with a proven, methodical approach.
• Participate in and lead change management activities in accordance with ITIL best practices, ensuring proper documentation, approvals, and post-implementation reviews.
• Collaborate with security and compliance teams to ensure network and voice infrastructure adheres to regulatory requirements and internal security policies.
• Work both independently and collaboratively across IT teams, vendors, and business stakeholders to deliver projects and resolve issues on time.
• Maintain thorough documentation of network topology, voice configurations, dial plans, and standard operating procedures.

Network Voice Engineer

Auditor

• Oversee Senior and Staff Auditors
• Perform complex audit engagements
• Assist in execution of the annual audit plan
• Develop risk assessments and audit programs
• Assign audit fieldwork including testing internal controls
• Document audit results and issues
• Review audit fieldwork and provide feedback
• Draft audit reports for review
• Complete assignments within budgets and due dates
• Implement best practices and procedures for efficiency

Lead Auditor

Manager

• Manage complex commercial loan and deposit portfolio.
• Customer interaction with current and new clients, obtaining all necessary documentation to meet annual underwriting/renewal and account opening standards.
• Monitor and proactively manage all aspects of the loan and deposit portfolio including loan delinquency, loan reviews, renewals, managing interest rate plans and profitability tracking, while having strong communication with senior leadership at the bank.
• Perform service requests on existing loans and deposits, working in concert with our loan operations and treasury services teams to ensure completion in a timely fashion.
• Review and analyze financial statements.
• Visit customers along with the Relationship Managers to establish and maintain positive relationships and cross sell other bank products and services.
• Actively involved in the community with ability to represent the bank and for personal development.

Portfolio Manager

Operations

• Responsible for a wide range of duties spanning onboarding, servicing, payments, and participation loans.
• Ensure operational excellence, data accuracy, and an exceptional customer experience.
• Administer the direct input, verification, and ongoing maintenance of loans in the bank's core operating system.
• Focus on the accurate onboarding of Commercial, SBA, Participation, and Syndication loans.
• Ensure records are accurate, complete, and properly retained to meet compliance and regulatory standards.
• Collaborate with internal team members to validate loan information and provide support for all channels of the loan portfolio.
• Process loan payments and advances while adhering to internal compliance guidelines.
• Respond to inquiries from internal and external customers with a thorough understanding of loan structures, documentation, and system operations.
• Assist in completing recurring tasks, including system updates, payment reconciliations, and monthly reporting.
• Adapt to changing processes and environments, identifying opportunities to streamline servicing procedures.
• Share expertise on best practices for Participation and Syndication loans with team members and management.
• Work closely with all areas of Loan Operations to maintain consistent knowledge of processes and procedures across the organization.
• Support other Loan Operations functions as needed to meet business demands, particularly during peak periods.
• Develop and assist in implementing plans to identify, source, and execute industry best practices for loan processing and servicing.

Loan Operations Specialist

Financial Planning and Analysis

• Serve as the primary system owner and subject matter expert for the Aspire platform
• Manage the full lifecycle of IT change management activities for Aspire
• Lead Aspire related automation of existing manual reporting processes
• Partner with business stakeholders to identify and facilitate opportunities to automate manual processes
• Spearhead the establishment of a new Municipal Finance ecosystem within Aspire
• Act as a trusted day-to-day technology partner for Commercial Finance and Municipal Finance teams
• Serve as the single point of contact for all Aspire-related IT audit and SOX compliance requests

Platform Manager – Commercial & Municipal Finance

Business Intelligence Developer

• Responsible for creating and managing a centralized and standardized Enterprise reporting environment
• Collaborate with business users to understand requirements and provide optimized visualizations and reports
• Build and optimize enterprise-grade Power BI models, datasets, and dashboards
• Develop advanced DAX and high-performance data models for large-scale analytics
• Oversee Power BI governance, RLS, deployment pipelines, workspace design
• Enable self-service BI through training and documentation
• Partner with data engineering to ensure clean, accurate, high-quality analytical data
• Drive continuous improvement in BI processes, performance, and reliability

Network Voice Engineer

Lead Auditor

Portfolio Manager

Loan Operations Specialist

Platform Manager – Commercial & Municipal Finance

BI Developer