Customers Bank

• Lead the preparation and review of quarterly and annual income tax provision calculations in accordance with ASC 740 while managing external tax consultants.
• Manage tax-related disclosures for SEC filings (10-Q & 10-K) ensuring accuracy and timeliness.
• Assist in the gathering and preparation of tax support workpapers required for preparation of annual federal, state and local income tax returns.
• Review of federal, state, and local income tax returns and all reporting schedules, including extensions and estimated quarterly tax payments, prepared by external tax service providers.
• Prepare all estimated quarterly tax payments and extensions.
• Maintain the tax balances on the general ledger, including the reconciliation of tax-related accounts.
• Assist gathering and preparation of materials required for annual external audits and regulatory exams.
• Oversee the tax payment schedules and delivery of tax filings to taxing authorities.
• Monitor pending tax legislation and analyze potential impact on the company’s planning and business strategies.

VP, Tax Manager

Risk

• Support and enhance the fraud governance framework, providing oversight of fraud operations, investigations, and supporting processes
• Manage and maintain the fraud training program, including onboarding, refresher training, and role-based learning
• Perform quality control and quality assurance reviews of fraud operational activities to assess adherence to procedures, controls, and regulatory expectations
• Identify trends, control gaps, and execution issues and partner with Fraud Operations to recommend corrective actions
• Maintain fraud policies, procedures, and control documentation, ensuring materials are accurate, current, and examiner-ready
• Support control testing and monitoring activities, including documentation of results, issue tracking, and remediation validation
• Interface regularly with Second Line of Defense (Risk Management and Compliance) to support risk assessments, policy alignment, issue management, and regulatory inquiries
• Support audit and exam responses related to fraud governance, controls, and quality
• Participate in fraud-related initiatives and projects where governance, oversight, or risk alignment is required
• Serve as a subject matter expert on fraud governance, quality, and controls within the Fraud organization
• Act as a key liaison between Fraud Operations and 2LoD, helping translate regulatory and risk expectations into practical execution
• Promote a strong risk and control culture through guidance, feedback, and standard-setting
• Influence improvements by clearly communicating findings, themes, and recommendations to management
• Support the development of consistent governance practices, templates, and routines across the fraud program
• Develop and maintain fraud governance metrics and reporting, including quality results, training completion, and control effectiveness
• Analyze trends from quality reviews, control testing, and oversight activities to identify areas of risk or improvement
• Provide insights to Fraud leadership to support informed decision-making and prioritization
• Track remediation efforts and governance-related action items to closure
• Draft and maintain clear, concise, and defensible fraud governance documentation, including procedures, control narratives, and training materials
• Prepare summaries and materials for senior management, audits, and regulatory examinations
• Communicate governance and control concepts clearly to operational teams and risk partners

Fraud Risk Governance Lead

QA Engineer

• Manage and coach the QA team to ensure high-quality performance.
• Conduct QA testing of BSA/AML and fraud processes, including, but not limited to CIP, alert reviews, case investigations, CTRs, OFAC reviews and SARs.
• Maintain and enhance QA policies, procedures, and testing methodologies.
• Develop and report on QA metrics and KPIs to senior management; identify trends and areas for improvement.
• Serve as QA point of contact during audits and exams; ensure audit readiness.
• Stay current on BSA/AML, OFAC, and fraud regulations and adjust or implement QA changes accordingly.
• Collaborate with first line and second line team leads to resolve QA findings and improve processes.
• Maintain QA documentation and ensure alignment with compliance standards including record retention and testing worksheets.
• Identify and escalate emerging risks to leadership.

Quality Assurance Manager

Support Engineer

• Learn systems from the inside out
• Configure/troubleshoot/upgrade/maintain application systems
• Ensure service is provided to internal customers
• Monitor systems for alerts and warnings
• Assist in Azure environment application configuration and support
• Involvement in application related integrations
• Support SQL database basics

IT Application Support Analyst

Insurance

• Serve as a senior subject-matter expert for escrow administration and insurance compliance across loan portfolios.
• Provide immediate, hands-on support to stabilize escrow and insurance processes, mitigate risk, and address operational backlogs or breakdowns.
• Review, validate, and resolve complex or high-risk insurance and escrow exceptions, ensuring compliance with credit policy, regulatory requirements, and internal standards.
• Partner closely with Loan Operations, Credit, Risk, Compliance, and Technology teams to align data, documentation, and controls across systems.
• Support audit readiness by identifying gaps, preparing documentation, responding to findings, and assisting with remediation efforts related to escrow and insurance.
• Identify root causes of recurring issues and recommend practical process improvements to enhance accuracy, timeliness, and sustainability.
• Contribute to the development and refinement of procedures, controls, and workflows within escrow and insurance functions.
• Assist in training, mentoring, and supporting team members by sharing expertise, best practices, and guidance—without formal people-management responsibility.
• Participate in special projects, system enhancements, and workflow optimization efforts tied to collateral, insurance, and escrow management.
• Leverage automation, reporting, and data tools where appropriate to improve visibility, tracking, and exception management.

VP, Tax Manager

Fraud Risk Governance Lead

Quality Assurance Manager

IT Application Support Analyst

Senior Escrow, Insurance Specialist