Customers Bank

QA Engineer

• Manage and coach the QA team to ensure high-quality performance.
• Conduct QA testing of BSA/AML and fraud processes, including, but not limited to CIP, alert reviews, case investigations, CTRs, OFAC reviews and SARs.
• Maintain and enhance QA policies, procedures, and testing methodologies.
• Develop and report on QA metrics and KPIs to senior management; identify trends and areas for improvement.
• Serve as QA point of contact during audits and exams; ensure audit readiness.
• Stay current on BSA/AML, OFAC, and fraud regulations and adjust or implement QA changes accordingly.
• Collaborate with first line and second line team leads to resolve QA findings and improve processes.
• Maintain QA documentation and ensure alignment with compliance standards including record retention and testing worksheets.
• Identify and escalate emerging risks to leadership.

Quality Assurance Manager

Support Engineer

• Learn systems from the inside out
• Configure/troubleshoot/upgrade/maintain application systems
• Ensure service is provided to internal customers
• Monitor systems for alerts and warnings
• Assist in Azure environment application configuration and support
• Involvement in application related integrations
• Support SQL database basics

IT Application Support Analyst

Insurance

• Serve as a senior subject-matter expert for escrow administration and insurance compliance across loan portfolios.
• Provide immediate, hands-on support to stabilize escrow and insurance processes, mitigate risk, and address operational backlogs or breakdowns.
• Review, validate, and resolve complex or high-risk insurance and escrow exceptions, ensuring compliance with credit policy, regulatory requirements, and internal standards.
• Partner closely with Loan Operations, Credit, Risk, Compliance, and Technology teams to align data, documentation, and controls across systems.
• Support audit readiness by identifying gaps, preparing documentation, responding to findings, and assisting with remediation efforts related to escrow and insurance.
• Identify root causes of recurring issues and recommend practical process improvements to enhance accuracy, timeliness, and sustainability.
• Contribute to the development and refinement of procedures, controls, and workflows within escrow and insurance functions.
• Assist in training, mentoring, and supporting team members by sharing expertise, best practices, and guidance—without formal people-management responsibility.
• Participate in special projects, system enhancements, and workflow optimization efforts tied to collateral, insurance, and escrow management.
• Leverage automation, reporting, and data tools where appropriate to improve visibility, tracking, and exception management.

Senior Escrow, Insurance Specialist

Financial Planning and Analysis

• Support the Head of Treasury Management by managing the overall pricing and profitability strategy relating to treasury management products and services
• Work with the Head of Treasury Management to create a pricing policy that provides strict guidelines related to pricing exceptions and relationship waivers
• Oversee the end-to-end billing and pricing execution process to ensure customers are charged correctly according to their negotiated contracts
• Conduct periodic audits and 'leakage' reviews to identify services provided but not billed
• Provide reports related to PxV growth, price exceptions, waivers, and year-over-year profitability comparisons
• Establish and maintain a robust governance framework for pricing treasury products
• Ensure all pricing activities comply with SOX, Dodd-Frank, and other regional banking regulations
• Partner with Sales, Product Management, Operations, and IT to implement automated billing systems and improve reporting transparency
• Monitor competitor fee structures and market trends to recommend adjustments to the bank’s standard fee schedules
• Build and maintain strong relationships with members of product, sales and the relationship management teams
• Offer training to internal stakeholders on Account Analysis and contribute to the development of product training material

VP, Head of Treasury Management – Finance

Business Analyst

• Lead a cross-functional team to gather, analyze and document business requirements related to data, reporting, and analytics initiatives.
• Collaborate with business stakeholders to define key performance indicators (KPIs) and develop metrics that help generate revenue, streamline operations, or reduce risks.
• Translate business requirements into technical overviews that can be executed against by engineering, reporting and data sciences team members.
• Perform data discovery and analysis to identify datasets, and/or gaps in dataset, that can be used to solve/meet business requirements.
• Proactively identify and propose solutions to challenging data problems.
• Facilitate the delivery of on time data initiatives that meet business requirements.
• Identify and assess potential data quality issues and work with Data Governance team to implement appropriate controls.
• Conduct thorough data investigations/report defects, identify root causes of issues, and propose/implement effective solutions.
• Subject matter expertise on the Enterprise data warehouse data, its ETL processes and delivering ad-hoc data requests or navigation assistance.
• Create, support and maintain PowerBI reports, semantic data models and data refresh schedules.
• Stay up to date with industry trends, best practices, and emerging technologies in the field of data analysis and reporting.

Auditor

• Execute IT audit engagements, including audit planning, risk assessment, testing, documentation, and reporting
• Evaluate the design and operating effectiveness of IT general controls and application controls
• Identify technology risks, control gaps, and opportunities for improvement
• Partner with business, technology, and audit stakeholders to communicate audit results and remediation expectations
• Monitor remediation efforts and validate corrective actions
• Contribute to the continuous improvement of audit methodologies, tools, and practices
• Stay current on regulatory guidance, industry standards, and emerging technology and cyber risks

IT Auditor

Account Manager

• Support overall client relationship management with existing clients on a daily basis
• Oversee a portfolio of middle market, real estate, commercial and high net worth clients that he/she has sourced or has been assigned
• Provide credit knowledge and support underwriting efforts for existing clients
• Source new borrowing and deposit clients and cross-sell to existing ones
• Support/lead calling and networking efforts
• Provide operational and systems help
• Onboard new clients
• Liaise with the Credit & Operations teams