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Customers Bank

AI Strategy – Risk Manager

Customers Bank

AI Strategy & Risk Manager coordinating AI-related activities and governance for Risk Management at Customers Bank. Partnering with business leaders and stakeholders on responsible AI adoption and oversight.

Posted 6/17/2026full-timeMalvern • New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Serve as a coordinator and subject matter resource for AI initiatives within Risk Management
  • Drive the execution, governance, and oversight of AI-related activities across Risk Management
  • Represent the Risk organization in enterprise-wide AI programs, committees, and strategic initiatives
  • Partner closely with business leaders, technology teams, model risk management, compliance, legal, audit, and other stakeholders
  • Coordinate and manage AI-related projects and initiatives within the Risk Management organization
  • Support the development of roadmaps and strategic plans for AI adoption within Risk Management
  • Prepare executive reporting, presentations, and status updates for senior management and governance committees
  • Support the implementation and ongoing enhancement of the Bank’s AI governance framework
  • Assist in identifying, assessing, and documenting risks associated with AI systems and AI-enabled processes
  • Facilitate reviews of AI use cases to ensure alignment with internal policies, risk management standards, and regulatory expectations
  • Analyze trends, metrics, and performance indicators related to AI initiatives and governance activities

Requirements

What you’ll need
  • Bachelor’s degree in Business, Risk Management, Data Analytics, Information Technology, Computer Science, Finance, or a related field
  • Minimum 5 years of experience in risk management, governance, project management, compliance, technology, data analytics, or a related discipline
  • Strong understanding of risk management principles, governance frameworks, and control environments
  • Excellent organizational and project management skills
  • Strong written and verbal communication skills
  • Demonstrated ability to build relationships and collaborate effectively across business and functional areas
  • Strong analytical and problem-solving capabilities

Benefits

Comp & perks
  • Personal development plans
  • Dedicated personal service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
AI governancerisk managementdata analyticsproject managementcomplianceanalytical skillsproblem-solving
Soft Skills
organizational skillscommunication skillscollaborationrelationship building