System Administrator

• Protect critical information, systems, and assets and assist in development of overall IT strategy
• Build solutions, troubleshoot, implement new software and hardware, provide staff training, provide helpdesk support
• Review plan and implement major and minor version upgrade, product fix packs for all systems
• Plan and implement system wide security strategy, security measures, manage user access, monitor systems for threats, and respond to security incidents
• Install, configure, and maintain software, hardware and operating systems on workstations, laptops, and servers
• Monitor system performance, identify issues, and implement improvements
• Install, support and maintain both physical and virtual network servers and appliances
• Troubleshoot and resolve system and application issues in a timely manner
• Maintain comprehensive documentation of system configurations, procedures, and changes; build an internal wiki with technical documentation, manuals, and diagrams
• Develop reports for cost and projections of company tech services and equipment orders
• Office 365, MS Dynamics, Azure, MS Exchange, administration and compliance
• Perform Active Directory administrations, create user accounts/reset passwords in local AD and Azure AD, create sites and services
• Continuously improve, maintain, evaluate Secure scores given by Microsoft Security Identity, Data, Device Apps
• Develop, implement and maintain strong baseline standards for Microsoft Identity, Microsoft Data, Microsoft Intune Devices, Azure Apps and other infrastructure services
• Administer network performance monitoring NPM and maintain the ticketing system and provide technical support
• Perform system backups for future recovery and ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models and promote collaboration with other staff members
• Participate in implementation of new projects, ideas, and embody CIAT’s mission, vision, purpose and values

Financial Planning and Analysis

• Evaluates, approves, and awards financial aid to students in accordance with federal, state, and school regulations, policies, and operating guidelines
• Assesses financial needs of students and advises students and/or parents regarding financial aid options, processes, and requirements
• Analyzes and evaluates financial viability of students and families and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process
• Work closely with admission advisors to complete new enrollment packets each term
• Maintains historic documents and data regarding financial aid files according to federal guidelines
• Adheres to and is knowledgeable of appropriate guidelines relating to FERPA and CIAT policy on the release of records and information to a third party
• Reviews and assesses eligibility of applications for financial aid; exercises professional judgment to determine whether adjustments should be made
• Reviews for accuracy and provides signature approval/disapproval of loan applications, promissory notes, and other financial documents
• Develop, modify, implement, and maintain the application intake and tracking process for proper documentation of all awards for audit trail
• Prove and/or revise all financial aid packaging for all qualified applicants in accordance with federal, state, institutional and other policies, and procedures
• Provide information on the telephone, video calls and through electronic chat, to students, prospective students, and families regarding student financial aid, and account balance
• Conducts workshops and/or presentations to students, parents, and/or other interested parties on financial aid policy and procedural issues
• Utilize the student management system to record all student account information
• Review the Finance section in ISIR and ensure documentation for all standards is complete, accurate, and well written
• Identify areas of deficiency and bring creative solutions
• Work to financially clear all new student files before the start of the term by collecting documents to clear verifications/c-codes
• Provide financial projections within the school guidelines that are most favorable to students
• Upload documents and work with FAS (third party agency) to ensure all files are cleared and ready to be disbursed within a maximum of 45 days from the start of the program
• Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism
• Embody CIAT’s mission, vision, purpose and values

Financial Aid Advisor

Director

• Recruit, coach, motivate, and supervise Admissions Advisors and Admissions Managers to meet enrollment goals
• Build and instill a student-first collaborative team culture
• Design organizational structure to scale Admissions to 100+ Advisors and create Admissions Manager mentorship programs
• Oversee lead triage and ensure prospective inquiries are followed across phone, email, web, and live chat
• Execute term, quarterly, and annual recruitment plans for certificate, associate, and bachelor programs
• Manage and customize CRM reports to monitor performance weekly, monthly, quarterly, and annually
• Monitor and optimize enrollment funding sources and ensure regulatory compliance
• Optimize communication processes across phone, email, live chat, SMS, and video appointments using a data-driven approach
• Ensure CIAT policies, procedures, and compliance standards are executed and upheld
• Collaborate with Marketing, Finance, Student Services, and IT to improve enrollment channels, processes, and data reports
• Participate in virtual and in-person presentations and events to represent Admissions
• Provide training, coaching, performance reviews, timekeeping oversight, and professional growth opportunities for team members
• Embody CIAT mission, vision, values and ensure a safe, ethical work environment

Director of Admissions

Data Analyst

• Teach synchronous online courses in Data Analytics via Microsoft Teams
• Plan and organize instruction to maximize student learning and engagement
• Modify instructional methods and strategies to meet diverse student needs
• Employ appropriate teaching and learning strategies for synchronous online delivery
• Demonstrate mastery of subject matter and stay current through professional development
• Maintain accurate student database records for attendance and grades
• Ensure compliance with accreditation, scheduled class hours, and CIAT policies and procedures
• Promote collaboration with staff and participate in implementation of new projects
• Deliver engaging lesson plans, assess student progress, and support student success
• Adhere to CIAT business casual attire and employee handbook policies
• Follow communication guidelines and CIAT compliance requirements
• May require occasional travel to conduct CIAT business and lifting/moving up to 10-15 pounds

Adjunct Instructor, Data Analytics

Communications

• Oversee a team of 4 communicators across 3 shifts, ensuring persistent 24/7 technical assistance to ICE's TAK infrastructure
• Design, deploy, and maintain the Immigration and Customs Enforcement Agency’s cloud TAK Server environments
• Assist with planning and execution of network and server environment upgrades and expansions
• Provide SME support for managing the Agency’s TAK Servers remotely and federating TAK networks with other federal agencies
• Collaborate with the Agency’s engineering and technical staff to ensure seamless integration of hardware, software, and firmware
• Install, configure, operate and maintain cloud infrastructure, software, and related capabilities
• Configure and manage operating systems (Windows and Linux), applications, networks, and network hardware
• Configure and manage distributed authentication services
• Ensure systems, operating systems, software and procedures adhere to government policies and security standards
• Assist in creating and maintaining network security policies, standards, and monitoring capabilities
• Implement and maintain backup operations, disaster recovery and business continuity plans
• Manage cloud-based services such as DNS, digital certificates, SAN/NAS storage, IP video, phone and camera services, and networked workstations
• Perform performance tuning, hardware upgrades and resource optimization
• Support and manage other TAK related services as needed

Senior Tactical Communications Subject Matter Expert

• Evaluates, reviews unpaid aid to students in accordance with federal, state, and school regulations, policies, and operating guidelines
• Assists with collection of documentation for Financial Aid Advisors, Financial Aid Coordinators and accounting
• Responsible for all financial aid reports, unpaid disbursements, and any financial aid adjustments required
• Analyzes and evaluates the financial viability of student accounts and adds all funding sources
• Reviews unpaid aid, collects missing documents, and assists in clearance of C-Codes and Verifications
• Completes follow up for financial aid advisors on new incoming students
• Maintains historic documents and data regarding financial aid files according to federal guidelines
• Adheres to FERPA and CIAT policy on release of records and information to third parties
• Reviews and assesses eligibility of applications for financial aid and exercises professional judgment on adjustments
• Reviews and signs approvals/disapprovals of loan applications, promissory notes, and other financial documents
• Conducts entrance counseling per school, state, federal guidelines
• Monitors, approves, and revises financial aid packaging for qualified applicants
• Provides information via phone and electronic chat to students and families regarding financial aid and account balances
• Records student account information in the student management system
• Places financial holds/locks for outstanding balances and works on payment plans and document clearance
• Uploads documents and works with FAS (third party) to ensure files are cleared for disbursement
• Produces required reporting to FAS in a timely manner
• Ensures student accounting/ledger information is accurate and up to date in student database
• Compiles documents and files for accreditations and internal/external audits
• Financially replans and contacts students falling on SAP 2
• Attends online training webinars on financial aid topics

Financial Enrollment Coordinator

Software Engineer

• Teach synchronous online courses via Microsoft Teams (live classes twice weekly)
• Plan and organize instruction to maximize student learning and engagement
• Modify instructional methods and strategies to meet diverse students' needs
• Employ appropriate teaching and learning strategies to communicate subject matter
• Maintain mastery of subject matter and stay current through professional development
• Ensure student database is fully updated and accurate regarding attendance and grades
• Maintain compliance with accreditation and scheduled class hours requirements
• Submit documentation: sign-in attendance, pre/post exams, lab sheets, student snapshots, and accreditation/state required documents
• Communicate requirements for textbooks, handouts, supplies, equipment, and exam vouchers
• Promote collaboration with staff and participate in implementation of new projects
• Adhere to CIAT business casual attire and institutional policies
• Work remotely from a home office environment and ensure data security and confidentiality

CTI