Accounts Receivable

• Ensure financial stability by processing, posting, and applying daily incoming payments via credit card transactions, check deposits, and wire transfers to the correct customer accounts promptly and accurately.
• Maximize cash flow through proactive A/R collections, minimizing outstanding balances and reducing bad debt exposure.
• Manage client payment terms using Microsoft Lists to maintain accurate records and ensure compliance with agreed-upon terms.
• Drive accuracy in customer accounts by researching and resolving unapplied cash, short payments, and payment discrepancies.
• Provide customized reporting to clients regarding payment history, open balances, and reconciliations as needed.
• Enhance customer relationships by maintaining a professional and courteous approach while ensuring prompt payment and issue resolution.
• Collaborate cross-functionally with sales, project managers, and other departments to resolve billing disputes efficiently.
• Maintain meticulous records of all communications and collections activities to drive accountability and continuous improvement.
• Identify process enhancements for cash application and collection efficiency to optimize receivables performance.
• Prepare bi-monthly aging receivables reports to provide strategic insights into the outstanding balances and collection performance.
• Generate and distribute monthly customer statements to ensure timely communication of account status and support proactive collection efforts.
• Serve as the primary liaison for customers on collection matters, offering solutions, addressing inquiries, and resolving disputes.
• Support compliance and audits by assisting in financial and tax-related audits as they pertain to Accounts Receivable.
• Strengthen month-end processes by ensuring accurate reporting and reconciliation of accounts.
• Ensure timely billing execution by assisting with daily invoicing and serving as a backup for the billing process.
• Improve project success by actively participating in project kick-off meetings and aligning financial processes with project requirements.
• Contribute to team success by providing backup support to the accounting team and handling ad-hoc assignments as needed.
• Manage vendor relations by serving as the primary point of contact for the company's collection agency.

Accounting Coordinator, Accounts Receivable

Machine Learning Engineer

• Teaching synchronous online courses via Microsoft Teams
• Planning and organizing instruction to maximize student learning
• Modifying instructional methods to meet diverse student needs
• Ensuring Student Database is updated and accurate
• Maintaining compliance with accreditation and CIAT policies
• Promoting collaboration with staff members

Adjunct Instructor – Artificial Intelligence and Machine Learning

• Available to teach synchronous online courses via Microsoft Teams
• Plan and organize instruction in ways that maximize student learning and engagement
• Modify instructional methods and strategies to meet diverse students’ needs
• Ensure Student Database is fully updated and accurate at all times regarding student grade record information
• Maintain compliance with accreditation related to instructional and quality of education

Adjunct Instructor – Artificial Intelligence, Machine Learning

Project Manager

• Serve as the primary point of contact for all project-related communications
• Define project scope and lead internal teams to ensure coordinated execution
• Develop and manage detailed project timelines, micro-schedules, and installation plans
• Oversee pricing, order entry, and change order management
• Coordinate with warehouse and field teams to anticipate challenges and ensure deliverables are met
• Generate and distribute daily pull lists for warehouse loading
• Monitor and manage project budgets, tracking actual vs. projected costs
• Ensure timely ordering, delivery, and installation of products
• Collaborate with architects, designers, manufacturers, contractors, and end-users to clarify specifications and resolve technical issues
• Attend construction and project meetings as needed
• Maintain comprehensive documentation including budgets, pricing summaries, project notes, and client approvals
• Provide daily updates to clients on product receiving and project progress
• Review receiving reports and reconcile with client delivery tickets
• Communicate product discrepancies and resolutions to clients
• Manage final project close-out procedures
• Support the Field Logistics Manager and mentor the Installation Project Assistant
• Represent CRI’s brand and values in all internal and external interactions
• Perform additional tasks and projects as assigned

Installation Project Manager

Communications

• Member of a 5-person team across 3 shifts providing remote technical assistance to ICE’s TAK infrastructure and day-to-day maintenance of the TAK ecosystem.
• Ensure the customer has persistent technical assistance 24/7 and provide SME support for managing the Agency’s TAK Servers remotely.
• Design, deploy, and maintain the Immigration and Customs Enforcement Agency’s cloud TAK Server environments.
• Assist with planning and execution of network and server environment upgrades and expansions.
• Collaborate with the Agency’s engineering and technical staff to ensure seamless integration of hardware, software, and firmware across an array of network solutions.
• Responsible for installation, configuration, operation and maintenance of cloud infrastructure, software, and related capabilities.
• Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network hardware.
• Configure and manage distributed authentication services.
• Ensure system hardware, operating systems, software systems and related procedures adhere to government policies.
• Assist the government in creating and maintaining network security policies, standards, and monitoring capabilities.
• Implement and maintain backup operations, disaster recovery and business continuity plans.
• Manage cloud-based services such as DNS, digital certificates, storage solutions including SAN and NAS, IP based video, phone services and camera services, and network connected end user workstations.
• Perform ongoing performance tuning, hardware upgrades and resource optimization, as required.
• Support and manage other TAK related services as needed.
• Provide Mobile Ad Hoc Network (MANET), Tactical Data Link (TDL), and Tactical Radio integration and federating TAK networks with other federal agencies.
• Occasional travel to support business needs, client engagements, training, or field operations.

Tactical Communications Subject Matter Expert

• Design, deploy, and maintain the Immigration and Customs Enforcement Agency’s cloud TAK Server environments.
• Assist with planning and execution of network and server environment upgrades and expansions.
• Collaborate with the Agency’s engineering and technical staff to ensure seamless integration of hardware, software, and firmware across an array of network solutions.
• Responsible for installation, configuration, operation and maintenance of cloud infrastructure, software, and related capabilities.
• Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network hardware.
• Configure and manage distributed authentication services.
• Ensure system hardware, operating systems, software systems and related procedures adhere to government policies.
• Assist the government in creating and maintaining network security policies, standards, and monitoring capabilities.
• Implement and maintain backup operations, disaster recovery and business continuity plans.
• Manage cloud-based services such as DNS, digital certificates, storage solutions including SAN and NAS, IP based video, phone services and camera services, and network connected end user workstations.
• Perform ongoing performance tuning, hardware upgrades and resource optimization, as required.
• Provide remote technical assistance 24/7 as a member of a 5-person team across 3 shifts.
• Provide SME support for managing the Agency’s TAK Servers remotely and federating TAK networks with other federal agencies, including MANET, TDL, and tactical radio systems.

Junior Tactical Communications Subject Matter Expert

Recruitment

• Responsible for sourcing, screening, and recommending qualified candidates, embodying and promoting CIAT's values, building strong talent pipelines, coordinating with hiring managers, conducting interviews to assess candidate qualifications, and supporting the pre-onboarding process to ensure a smooth and positive experience for new hires
• Support the development execution of recruiting strategies in collaboration with Sr Talent Acquisition Specialist and hiring managers to attract top talent and meet organizational goals
• Assist interviewers, providing guidance on sourcing techniques, candidate engagement, and process optimization
• Stay informed of industry trends, recruiting tools, and best practices, and sharing insights with the team to enhance overall recruitment success
• Support employment branding initiatives to enhance company visibility, reputation, and appeal to prospective candidates
• Support diversity, equity, and inclusion (DEI) recruitment strategies to ensure the organization attracts talent from diverse backgrounds
• Place and monitor advertisements to the target population, actively recruit using social media such as LinkedIn, job boards, online communities and staffing agencies
• Locate qualified applicants(passive) using databases, searches, online job boards such as Indeed, LinkedIn, networking events, etc.
• Utilize creative recruitment techniques by researching and recommending new sources for active and passive candidate recruiting
• Identify opportunities to increase employment brand recognition and partner with marketing department to update the careers page, social media outlets, and other platforms
• Communicate with managers and employees regularly to promote the referral program and internal opportunities
• Constantly refine and streamline the recruitment processes to ensure that amazing, talented, and qualified people are applying
• Work with hiring managers to maintain up to date job descriptions and understand the skills and competencies required for openings
• Support the recruitment lifecycle, helping ensure a seamless and positive candidate experience from application to onboarding
• Conduct phone and in person interviews to assess aligning values, ethics, attitudes and technical competency, providing detailed feedback to hiring teams
• Train hiring managers on advanced interviewing techniques, including behavioral-based and competency-based interviews, to maintain compliance and reduce bias
• Coordinate and implement processes to support candidates with accommodation requests during the interview process, ensuring accessibility and compliance with relevant laws and policies
• Provide hiring managers information on market trends, salary benchmarks, and candidate availability
• Support compliance initiatives by ensuring adherence to all relevant employment laws and regulations during the hiring process
• Act as a trusted advisor for employee relations, proactively addressing concerns raised by candidates or employees to ensure a positive work environment
• Champion a high-performance culture by promoting employee engagement and morale initiatives
• Assist with audits, internal and external, and electronic naming and filing of documents
• Submit employee data reports when requested from management
• Respond to inquiries of employees about positions
• Support events and morale initiatives, championing employee participation in all HR initiatives
• Maintain employee confidentiality and protects operations by keeping human resource information confidential
• Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism
• Embody CIAT’s mission, vision, purpose and values
• Assist with other projects as needed
• Represent the company at industry events, career fairs, and conferences to build the organization’s network and employer brand
• Assist with preparing reports to senior leadership, offering actionable recommendations to enhance team performance and outcomes

Talent Acquisition Specialist

Financial Planning and Analysis

• Evaluates, approves, and awards financial aid to students in accordance with federal, state, and school regulations, policies, and operating guidelines
• Assesses financial needs of students and advises students and/or parents regarding financial aid options, processes, and requirements
• Certify all current students, accurately identifying program of pursuit and indicating credit hours, term dates, transfer units accepted, and proper progression toward approved program
• Maintain historic documents and data regarding financial aid files according to federal guidelines
• Adhere to FERPA and CIAT policy on release of records and information to a third party
• Review and assess eligibility of applications for financial aid; exercise professional judgment for adjustments
• Review and approve/disapprove loan applications, promissory notes, and other financial documents
• Conduct orientations, entrance and exit interviews per guidelines
• Develop, modify, implement, and maintain application intake and tracking process for documentation of all awards
• Monitor, approve, and revise financial aid packaging for qualified applicants
• Provide information via in person, telephone, and electronic chat regarding student financial aid and account balance
• Conduct workshops and/or presentations on financial aid policy and procedural issues
• Utilize student management system to record all student account information
• Ensure refunds are warranted and paid timely per 45 calendar day refund policy
• Work with Student Services to update student finance status and place financial holds as needed
• Identify areas of deficiency and bring creative solutions; work to financially clear all student files for repacks
• Upload documents and work with FAS (third party agency) to ensure files are cleared and ready to be disbursed
• Produce required reporting to FAS and ensure student accounting/ledger accuracy
• Compile documents for accreditations and audits and complete Exit Counseling with FAFSA graduates
• Adhere to CIAT’s compliance requirements and follow communication guidelines to ensure customer satisfaction

Financial Aid Coordinator

Data Analyst

• Teach synchronous online courses in Data Analytics via Microsoft Teams
• Plan and organize instruction to maximize student learning and engagement
• Modify instructional methods and strategies to meet diverse student needs
• Employ appropriate teaching and learning strategies for synchronous online delivery
• Demonstrate mastery of subject matter and stay current through professional development
• Maintain accurate student database records for attendance and grades
• Ensure compliance with accreditation, scheduled class hours, and CIAT policies and procedures
• Promote collaboration with staff and participate in implementation of new projects
• Deliver engaging lesson plans, assess student progress, and support student success
• Adhere to CIAT business casual attire and employee handbook policies
• Follow communication guidelines and CIAT compliance requirements
• May require occasional travel to conduct CIAT business and lifting/moving up to 10-15 pounds

Adjunct Instructor, Data Analytics

Director

• Recruit, coach, motivate, and supervise Admissions Advisors and Admissions Managers to meet enrollment goals
• Build and instill a student-first collaborative team culture
• Design organizational structure to scale Admissions to 100+ Advisors and create Admissions Manager mentorship programs
• Oversee lead triage and ensure prospective inquiries are followed across phone, email, web, and live chat
• Execute term, quarterly, and annual recruitment plans for certificate, associate, and bachelor programs
• Manage and customize CRM reports to monitor performance weekly, monthly, quarterly, and annually
• Monitor and optimize enrollment funding sources and ensure regulatory compliance
• Optimize communication processes across phone, email, live chat, SMS, and video appointments using a data-driven approach
• Ensure CIAT policies, procedures, and compliance standards are executed and upheld
• Collaborate with Marketing, Finance, Student Services, and IT to improve enrollment channels, processes, and data reports
• Participate in virtual and in-person presentations and events to represent Admissions
• Provide training, coaching, performance reviews, timekeeping oversight, and professional growth opportunities for team members
• Embody CIAT mission, vision, values and ensure a safe, ethical work environment

Director of Admissions

• Evaluates, approves, and awards financial aid to students in accordance with federal, state, and school regulations, policies, and operating guidelines
• Assesses financial needs of students and advises students and/or parents regarding financial aid options, processes, and requirements
• Analyzes and evaluates financial viability of students and families and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process
• Work closely with admission advisors to complete new enrollment packets each term
• Maintains historic documents and data regarding financial aid files according to federal guidelines
• Adheres to and is knowledgeable of appropriate guidelines relating to FERPA and CIAT policy on the release of records and information to a third party
• Reviews and assesses eligibility of applications for financial aid; exercises professional judgment to determine whether adjustments should be made
• Reviews for accuracy and provides signature approval/disapproval of loan applications, promissory notes, and other financial documents
• Develop, modify, implement, and maintain the application intake and tracking process for proper documentation of all awards for audit trail
• Prove and/or revise all financial aid packaging for all qualified applicants in accordance with federal, state, institutional and other policies, and procedures
• Provide information on the telephone, video calls and through electronic chat, to students, prospective students, and families regarding student financial aid, and account balance
• Conducts workshops and/or presentations to students, parents, and/or other interested parties on financial aid policy and procedural issues
• Utilize the student management system to record all student account information
• Review the Finance section in ISIR and ensure documentation for all standards is complete, accurate, and well written
• Identify areas of deficiency and bring creative solutions
• Work to financially clear all new student files before the start of the term by collecting documents to clear verifications/c-codes
• Provide financial projections within the school guidelines that are most favorable to students
• Upload documents and work with FAS (third party agency) to ensure all files are cleared and ready to be disbursed within a maximum of 45 days from the start of the program
• Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism
• Embody CIAT’s mission, vision, purpose and values

Financial Aid Advisor

System Administrator

• Protect critical information, systems, and assets and assist in development of overall IT strategy
• Build solutions, troubleshoot, implement new software and hardware, provide staff training, provide helpdesk support
• Review plan and implement major and minor version upgrade, product fix packs for all systems
• Plan and implement system wide security strategy, security measures, manage user access, monitor systems for threats, and respond to security incidents
• Install, configure, and maintain software, hardware and operating systems on workstations, laptops, and servers
• Monitor system performance, identify issues, and implement improvements
• Install, support and maintain both physical and virtual network servers and appliances
• Troubleshoot and resolve system and application issues in a timely manner
• Maintain comprehensive documentation of system configurations, procedures, and changes; build an internal wiki with technical documentation, manuals, and diagrams
• Develop reports for cost and projections of company tech services and equipment orders
• Office 365, MS Dynamics, Azure, MS Exchange, administration and compliance
• Perform Active Directory administrations, create user accounts/reset passwords in local AD and Azure AD, create sites and services
• Continuously improve, maintain, evaluate Secure scores given by Microsoft Security Identity, Data, Device Apps
• Develop, implement and maintain strong baseline standards for Microsoft Identity, Microsoft Data, Microsoft Intune Devices, Azure Apps and other infrastructure services
• Administer network performance monitoring NPM and maintain the ticketing system and provide technical support
• Perform system backups for future recovery and ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models and promote collaboration with other staff members
• Participate in implementation of new projects, ideas, and embody CIAT’s mission, vision, purpose and values

• Oversee a team of 4 communicators across 3 shifts, ensuring persistent 24/7 technical assistance to ICE's TAK infrastructure
• Design, deploy, and maintain the Immigration and Customs Enforcement Agency’s cloud TAK Server environments
• Assist with planning and execution of network and server environment upgrades and expansions
• Provide SME support for managing the Agency’s TAK Servers remotely and federating TAK networks with other federal agencies
• Collaborate with the Agency’s engineering and technical staff to ensure seamless integration of hardware, software, and firmware
• Install, configure, operate and maintain cloud infrastructure, software, and related capabilities
• Configure and manage operating systems (Windows and Linux), applications, networks, and network hardware
• Configure and manage distributed authentication services
• Ensure systems, operating systems, software and procedures adhere to government policies and security standards
• Assist in creating and maintaining network security policies, standards, and monitoring capabilities
• Implement and maintain backup operations, disaster recovery and business continuity plans
• Manage cloud-based services such as DNS, digital certificates, SAN/NAS storage, IP video, phone and camera services, and networked workstations
• Perform performance tuning, hardware upgrades and resource optimization
• Support and manage other TAK related services as needed

Senior Tactical Communications Subject Matter Expert

• Evaluates, reviews unpaid aid to students in accordance with federal, state, and school regulations, policies, and operating guidelines
• Assists with collection of documentation for Financial Aid Advisors, Financial Aid Coordinators and accounting
• Responsible for all financial aid reports, unpaid disbursements, and any financial aid adjustments required
• Analyzes and evaluates the financial viability of student accounts and adds all funding sources
• Reviews unpaid aid, collects missing documents, and assists in clearance of C-Codes and Verifications
• Completes follow up for financial aid advisors on new incoming students
• Maintains historic documents and data regarding financial aid files according to federal guidelines
• Adheres to FERPA and CIAT policy on release of records and information to third parties
• Reviews and assesses eligibility of applications for financial aid and exercises professional judgment on adjustments
• Reviews and signs approvals/disapprovals of loan applications, promissory notes, and other financial documents
• Conducts entrance counseling per school, state, federal guidelines
• Monitors, approves, and revises financial aid packaging for qualified applicants
• Provides information via phone and electronic chat to students and families regarding financial aid and account balances
• Records student account information in the student management system
• Places financial holds/locks for outstanding balances and works on payment plans and document clearance
• Uploads documents and works with FAS (third party) to ensure files are cleared for disbursement
• Produces required reporting to FAS in a timely manner
• Ensures student accounting/ledger information is accurate and up to date in student database
• Compiles documents and files for accreditations and internal/external audits
• Financially replans and contacts students falling on SAP 2
• Attends online training webinars on financial aid topics

Financial Enrollment Coordinator

Software Engineer

• Teach synchronous online courses via Microsoft Teams (live classes twice weekly)
• Plan and organize instruction to maximize student learning and engagement
• Modify instructional methods and strategies to meet diverse students' needs
• Employ appropriate teaching and learning strategies to communicate subject matter
• Maintain mastery of subject matter and stay current through professional development
• Ensure student database is fully updated and accurate regarding attendance and grades
• Maintain compliance with accreditation and scheduled class hours requirements
• Submit documentation: sign-in attendance, pre/post exams, lab sheets, student snapshots, and accreditation/state required documents
• Communicate requirements for textbooks, handouts, supplies, equipment, and exam vouchers
• Promote collaboration with staff and participate in implementation of new projects
• Adhere to CIAT business casual attire and institutional policies
• Work remotely from a home office environment and ensure data security and confidentiality

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