Salary
💰 $75,000 - $104,000 per year
Tech Stack
AzureFirewallsJavaScriptVMware
About the role
- Protect critical information, systems, and assets and assist in development of overall IT strategy
- Build solutions, troubleshoot, implement new software and hardware, provide staff training, provide helpdesk support
- Review plan and implement major and minor version upgrade, product fix packs for all systems
- Plan and implement system wide security strategy, security measures, manage user access, monitor systems for threats, and respond to security incidents
- Install, configure, and maintain software, hardware and operating systems on workstations, laptops, and servers
- Monitor system performance, identify issues, and implement improvements
- Install, support and maintain both physical and virtual network servers and appliances
- Troubleshoot and resolve system and application issues in a timely manner
- Maintain comprehensive documentation of system configurations, procedures, and changes; build an internal wiki with technical documentation, manuals, and diagrams
- Develop reports for cost and projections of company tech services and equipment orders
- Office 365, MS Dynamics, Azure, MS Exchange, administration and compliance
- Perform Active Directory administrations, create user accounts/reset passwords in local AD and Azure AD, create sites and services
- Continuously improve, maintain, evaluate Secure scores given by Microsoft Security Identity, Data, Device Apps
- Develop, implement and maintain strong baseline standards for Microsoft Identity, Microsoft Data, Microsoft Intune Devices, Azure Apps and other infrastructure services
- Administer network performance monitoring NPM and maintain the ticketing system and provide technical support
- Perform system backups for future recovery and ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models and promote collaboration with other staff members
- Participate in implementation of new projects, ideas, and embody CIAT’s mission, vision, purpose and values
Requirements
- 4+years of experience supporting Microsoft products and technology
- 4 years of hands-on experience working with VMware /Hyper-V
- Microsoft Azure and Office 365 experience preferred
- Detailed oriented with excellent analytical and troubleshooting skills
- Excellent verbal, written and documentation skills required
- Ability to communicate effectively and professionally with other team members
- Experience with backup, antivirus and anti-malware/spyware solutions
- Problem solve rapidly and effectively, in a timely manner
- Must have strong work ethic to work independently with minimal supervision
- Excellent organizational skills while working on fast-paced environment
- Ability to multi task
- Works with a sense of urgency, while engaging and listening to experts
- Exhibits a high degree of flexibility in adapting to a rapidly changing environment
- Proficient in the use of standard Microsoft Office software products, including Outlook, Word, PowerPoint and Excel required
- Strong commitment to providing superior service
- Strong organizational and communication skills and the ability to manage multiple and rapidly changing priorities
- Self-motivated with a strong work ethic; dedicated to quality, quantity, and timeliness of results
- Able to handle sensitive information with a high degree of confidentiality
- Possess high ethical standards, being an example of professionalism to others
- Demonstrated ability to anticipate needs and exercise independent judgment
- Position may require work responsibilities outside of normal business hours
- Flexible to work longer hours to meet deadlines, if needed
- Reliable transportation to go on campus, if required
- Occasionally requires the ability to handle up to 100lbs with assistance