Frontend Engineer

• Specification Interpretation, work with Business Analysts and customers to interpret requirements and remove ambiguity over requirements.
• Low Level Software Design, using the high level design and functional design, create the necessary low level software design to meet the functional requirements.
• Document the design and gain approval from the design authority to ensure the design maintains the overall integrity.
• Software Development, develop new features for the UI/UX and deploy developed software into test and production requirements as required.
• Unit Testing, develop unit tests, execute the tests, record deficiencies and remediate as required.
• Team participation and contribution, participate in team meetings and actively contribute to designs, issues, risks, interdependencies and other items under discussion.
• Knowledge definition and capture, turn intrinsic knowledge into extrinsic knowledge by actively contributing to knowledge capture systems such as the internal Wiki and document management systems.
• Team Lead and Mentorship, guide & mentor teams of developers.

Lead Frontend Developer

SDET

• You will report to the Manager of Software Development and drive the development and execution of automated and manual tests for a wide range of APIs utilizing multiple technologies and platforms.
• In this role you will translate complex test scenarios into effective, intuitive, and repeatable automated tests.
• You will lead the design, development, and maintenance of automated tests, enhancing and optimizing existing automation frameworks, and architecting new testing solutions when needed
• You will create and execute comprehensive manual test strategies, accurately document test results, diagnose complex issues, and create detailed defects with root cause analysis
• You will design and implement test data management strategies, creating robust data generation tools and frameworks to support both manual and automated testing needs
• You will lead and perform functional, application, regression, integration, performance, load, and security testing, establishing testing standards and methodologies
• You will develop an expert-level understanding of our application architecture, which will allow you to anticipate complex feature requirements, identify architectural gaps, edge cases, and potential system vulnerabilities
• You will mentor scrum teams in an agile environment, driving collaboration with developers, testers, product owners and cross-functional teams to establish testing excellence and continuously innovate our testing approaches
• You will engage with software release processes, collaborating with multiple teams to ensure smooth deployments, release risks, and establishing production monitoring strategies
• You will collaborate with root cause analysis initiatives, systematically analyzing logs and system behavior, resolving complex defects, and implementing preventive measures to reduce future issues
• You will establish and champion testing best practices across the organization, driving process improvements, implementing quality metrics, and mentoring team members on testing methodologies

Senior Test Engineer

Customer Success Manager

• Retain revenue and drive account health for mid to high-tier merchants, healthcare organizations, and unassigned partners through proactive outreach at key points in the customer journey (e.g., onboarding, adoption, renewal) and by maintaining robust client portfolios that capture success metrics, risks, and mitigation plans.
• Act as a customer and business SME and trusted advisor by learning each customer’s business (with special focus on healthcare regulations, security, and workflows), understanding their strategic plans and forecasts, and providing consultative recommendations on how Forte’s solutions can meet their goals.
• Manage issues, escalations, and customer communication by prioritizing and driving resolution of escalated tickets, coordinating cross-functional responses to service gaps or SLA/OLA risks, conducting status meetings and business reviews, and ensuring clear, proactive communication on issues, changes, and project status.
• Collaborate with internal teams (Sales, Account Management, Customer Success Delivery, Product, Development, and SMEs) to support SOWs/RFPs, identify and qualify add-on sales opportunities, develop and maintain customer journey maps, and organize/lead solution demonstrations and 1-to-many engagement sessions, including those tailored for healthcare clients.
• Support implementations, conversions, and ongoing solution usage by providing oversight to customer implementations and enhancements, assisting with healthcare account transitions and data migrations, tracking product license management and compliance (e.g., HIPAA), and ensuring customers adopt and effectively use Forte’s solutions.
• This job requires domestic and/or international travel to conduct site visits and leading status meetings.

Customer Success Manager, Healthcare

Full-stack Engineer

• Provide technical leadership for the design and implementation of specific areas or subsystems.
• Translate customer requirements into software specifications.
• Proactively identifies and defines methodology, processes and quality assurance requirements.
• Collaborates, coaches and mentors team to promote product and industry knowledge.
• Recommends and ensures compliance to standards.
• Responsible for gathering, designing and documenting customer requirements that meet the client’s needs, and fits within the BSS infrastructure.
• Be a glue between client-facing team and offshore delivery team.
• An eye and passion for Operations of the application during InLife - automated approach for self-healing and self-monitoring, resolution of incidents and defects, lead and motivate the ops team, dashboards for various DevOps KPIs.

Senior Software Developer

Product Manager

• Owns standards and backlog definition for CX driven work, while partnering with existing domain Product Owners and Engineering for delivery sequencing and implementation evangelizing the need for reusability.
• Contribute to the strategic CX roadmap by balancing client specific requirements with the overarching goal of product standardization.
• Lead the development and grooming of technical tickets and user stories.
• Act as the primary interface between UX designers and technical teams.
• Lead delivery within internal Agile or Scrum and Kanban environments while seamlessly adapting to diverse working models required by external clients.
• Identify opportunities to turn custom client requests into standard product features, reducing technical debt and increasing the velocity of CX deployments.
• Work daily with Engineering, QA, and UX teams to ensure the final product meets the high performance and usability standards of the Ascendon platform.

Senior Product Owner, CX

Procurement

• Provide strategic sourcing and negotiation expertise across key services categories, including HR services (recruiting, benefits administration, contingent labor), Marketing services (agencies, media, sponsorships, creative services), Finance, Legal, Consulting and Professional Services, Business Process Outsourcing (BPO), Managed Services, Training and Learning, and other indirect services.
• Plan and lead negotiation strategies for moderate to high-value sourcing events (RFx) and complex contract negotiations with key services providers in partnership with HR, Marketing, Finance, Legal, and other functional stakeholders.
• Negotiate commercial terms, pricing, service levels, and performance standards to support business goals, budget targets, and risk management objectives.
• Serve as a trusted procurement advisor to business stakeholders, ensuring sourcing solutions meet operational, financial, compliance, and risk requirements.
• Build strong, proactive partnerships across departments to ensure alignment, transparency, and responsiveness.
• Maintain awareness of market trends, supplier landscapes, and evolving business needs in services categories to inform sourcing strategies and recommendations.
• Conduct regular reviews with internal stakeholders to ensure supplier performance aligns with contractual obligations and service expectations, escalating issues as appropriate to avoid service disruption and protect business outcomes.
• Ensure procurement activities comply with Finance, Legal, and Procurement policies and procedures.
• Oversee supplier onboarding and supplier management processes for services vendors to support compliance, operational effectiveness, and healthy supplier relationships.
• Lead or support periodic business reviews (e.g., quarterly business reviews) with key services providers to assess capabilities, financial stability, innovation opportunities, and ongoing performance using key performance indicators (KPIs) and supplier scorecards.
• Develop, monitor, and report on supplier performance metrics, identify risks and opportunities for improvement and drive follow-up actions with suppliers and stakeholders.
• Partner with stakeholders to address supplier performance issues and support remediation plans as needed.
• Lead and develop members of the Services Procurement team, fostering a service-oriented, collaborative, and results-driven culture.
• Ensure team members have the appropriate tools, training, and guidance to effectively support sourcing, contract management, and stakeholder needs across services categories.
• Promote consistent procurement practices, category strategies, knowledge sharing, and continuous process improvement across the team and the broader Procurement function.
• Operate with significant autonomy and potentially may have a direct report outside of the US.

Senior Manager, Procurement

Engineer

• Validate end-to-end data pipelines from source systems to final dashboards
• Provide L1/L2 support for Citrix Virtual Apps and Desktops (CVAD) environments
• Monitor and maintain Citrix components such as: Delivery Controllers, StoreFront, Citrix Gateway (NetScaler), VDAs (Virtual Delivery Agents)
• Perform basic troubleshooting for session, connectivity, and performance issues
• Handle incidents, service requests, and alerts via ticketing tools (e.g., ServiceNow)
• Perform initial triage and escalate complex issues to L2/L3 teams
• Ensure adherence to SLA/OLA commitments
• Provide timely updates to stakeholders and users
• Monitor system health using tools like: Citrix Director, SCOM / other monitoring tools
• Perform routine checks and preventive maintenance
• Assist in patching and upgrades of Citrix components
• Support user provisioning and access issues
• Troubleshoot login failures, profile issues, and application launch failures
• Work with Active Directory teams for authentication-related issues
• Generate basic reports on incidents, uptime, and performance

Operational Engineer, Citrix

Sales

• Drive new logo acquisition across key verticals.
• Develop and execute territory and prospecting strategies to land new customers through a direct sales motion, with a primary focus on healthcare, retail, and financial services, while operating across all three verticals.
• Identify, engage, and build relationships with executive stakeholders (CX, Digital, Operations) to position CSG’s AI-enabled CX solutions.
• Lead end-to-end sales cycles—from outbound prospecting and discovery through solution shaping, business case development, and deal closure.
• Accelerate growth through partner-led sales motions.
• Drive new revenue through partner-sourced opportunities, including referrals and co-sell engagements with strategic partners.
• Lead and close partner-referred and co-sell deals by aligning on sales strategy, roles, and customer engagement across internal and partner teams.
• Orchestrate a cross-functional pursuit team.
• Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders.
• Champion CX transformation for your customers.
• Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience.

CX Sales Director – New Logo Sales

• Liaise with key stakeholder (Strategic Architecture community) to understand the product roadmap and strategic vision
• Collaborating with Product Management to align Encompass deployment, operational capability, and roadmap delivery
• Liaise with System and Strategic architects to understand technical direction including ‘architectural runway’
• Define and maintain an effective feature backlog aligned with the roadmap and architecture
• Define feature scope including acceptance criteria for all features
• Communicate business context for epics and features to the development teams
• Have a prioritized backlog ready for each Program Increment planning
• Act as a proxy for the customer during development activities to provide feedback on fitness and usability
• Act as a proxy for the end user persona's to ensure all documentation are written from their point of view
• Accept features that are done according to an agreed definition of ‘done’
• Promote usage of AI for help improve both production improvement and work practices
• Communicate scope to stakeholders throughout delivery
• Interact with various departments like Professional Services, Managed Services, Platform Engineering etc to gather end user feedback and funnelling them in our product roadmap.

Senior Product Owner

Security Analyst

• Monitor and investigate alerts across SIEM, XDR, IDS/IPS, and email security tools.
• Own incident response end-to-end: triage, containment, RCA, and reporting.
• Improve and maintain IR playbooks and runbooks.
• Run hypothesis-based threat hunts using TTPs, IOCs, and behavioral patterns.
• Bring OSINT and threat intel insights into daily SOC workflows.
• Monitor the dark web for leaked credentials and data exposure.
• Build and tune high-quality detections using MITRE ATT&CK.
• Enhance SIEM dashboards, correlation rules, and SOAR automations.
• Reduce false positives and improve SOC efficiency.
• Analyze network traffic, packet captures, and protocol behaviors.
• Investigate phishing attempts and strengthen email security.
• Onboard/validate log sources and ensure telemetry completeness.
• Purple teaming to validate detections and test defenses.

Information Security Analyst II

Solutions Engineer

• Partner with business leaders, product managers, and technology teams to translate business requirements into end‑to‑end solution architectures
• Design scalable, secure, and resilient solutions across applications, data, integrations, and cloud platforms
• Define architecture patterns, integration strategies, and system workflows that support Forte’s payments and merchant lifecycle processes
• Lead solution design sessions and technical reviews to ensure feasibility, scalability, and alignment with enterprise standards
• Collaborate with engineering teams to guide implementation and resolve complex technical challenges
• Evaluate and recommend technologies, platforms, and third‑party solutions aligned with Forte’s architecture strategy
• Ensure solutions meet security, compliance, and regulatory requirements
• Identify opportunities to improve operational efficiency, automation, and system performance
• Create and maintain architecture documentation, diagrams, and solution design artifacts
• Support production readiness, troubleshooting, and continuous improvement of deployed solutions

Data Solution Architect

• Design and implement cross-product integration solutions across SSO, UX, APIs, and automated workflows
• Build, test, deploy, and operate services end-to-end across the platform
• Develop and maintain cloud infrastructure and automation on AWS
• Work with containerized applications and Kubernetes-based orchestration
• Develop features and automation using Python and C#
• Ensure operational excellence by delivering highly available and scalable systems with monitoring, alerting, and incident response
• Manage Work Order processes for onboarding internal applications and external customer identity providers
• Own the full lifecycle of services including development, deployment, and production operations
• Collaborate with engineering teams to improve reliability, scalability, and integration across systems
• Leverage AI code assistants (e.g., Cursor, GitHub Copilot, Codex, Claude Code, Windsurf) to enhance development efficiency

Operational Engineer

Compliance

• Provide expert guidance to Product, Risk, and Operations teams on new product launches, payment flows, and process changes to ensure total alignment with Card Network rules, internal policies, and regulatory standards.
• Review and assess new payment products, features, partnerships, and geographic expansions to identify regulatory, financial crime, licensing, and card network compliance implications, and escalate key considerations and recommendations.
• Identify, assess, and monitor compliance risks, control gaps, and emerging issues impacting payments activities; document findings and escalate material issues in accordance with established governance and issue escalation protocols.
• Draft, maintain, and update payments-related policies, procedures, and standards.
• Monitor regulatory developments, card network updates, enforcement actions, and industry trends; communicate relevant changes to impacted stakeholders.
• Support third-party due diligence reviews and ongoing monitoring.
• Develop, manage and implement effective and ongoing compliance training and educational programs for employees to increase awareness and knowledge of compliance policies and enhance business understanding of related laws and regulatory requirements.
• Review alerts and unusual activity related to payments; prepare SAR narratives and supporting investigative documentation for review and submission by the BSA Officer.
• Conduct transactions and product risk analysis to identify suspicious activity patterns, emerging typologies, and control weaknesses.
• Perform risk assessments and targeted reviews of payments processes to identify vulnerabilities and recommend mitigation actions.
• Provide subject matter expertise and day-to-day compliance guidance to business partners to promote consistent understanding of payments compliance requirements.
• Monitor regulatory developments and coordinate communication and training to relevant business units.
• Perform gap assessments against regulatory expectations, card network rules, Nacha requirements, and industry best practices.
• Support compliance monitoring, quality assurance reviews, and remediation of identified issues.
• Support ACH, card network, and banking partner audits by preparing documentation, responding to requests, and tracking remediation activities.
• Prepare compliance reporting and metrics related to payments compliance activities, including monitoring results, issue remediation status, and regulatory developments.

Senior Manager, Payments Compliance

Security Engineer

• Implement, update, troubleshoot, and maintain our SIEM and SOAR security solutions.
• This will include implementing logging infrastructure, identifying automation opportunities, and defining security systems requirements
• Analyze security systems and seek improvements via automation or otherwise, on a continuous basis
• Develop, document, and maintain security standards, technical documentation, and standard operating procedures
• Tune, filter, and customize security systems in coordination with Information Security Analysts
• Construct basic project plans based on requirements analysis
• Communicate project status to leadership and management, including wins, impediments, and basic metrics
• Participate and be an integral component of audit, compliance, and regulatory functions, including and not limited to: Payment Card Industry (PCI) Data Security Standard (DSS), Sarbanes-Oxley (SOX), emerging state and federal privacy laws, and general security auditing
• Participate in the organization's incident response plan and perform, reviews, and analyzes events/incidents on an as needed basis
• Act as information security subject matter expert and consult with fellow team members and those outside of the security organization to provide guidance and insight into solving basic to moderately complex security challenges
• Be willing to work outside normal business hours when needed to perform diagnosis and/or implementation of product releases or changes so that normal business workflow is not interrupted
• Be willing to travel both domestically and/or internationally up to 5%

Information Security Engineer

Human Resources

• Responds to employee questions using standard scripts and guidelines to ensure consistent communication.
• Completes onboarding tasks such as document collection and data entry to support new hire integration.
• Maintains HRIS records by entering basic employee data to ensure system accuracy.
• Assists with employment form completion by following established procedures to support compliance.
• Provides basic benefits information by referencing FAQs and policy documents to help employees understand options.
• Routes complex inquiries to senior team members using escalation protocols to ensure timely resolution.
• Supports payroll processing by verifying timecard data to help ensure accurate compensation.
• Organizes HR files using naming conventions and retention schedules to maintain document integrity.
• Learns HR policies and procedures through training and shadowing to build foundational knowledge.