Frontend Engineer

• Build out frontend features using Angular, Web Components and REST API technology.
• Write clean, maintainable, and efficient code.
• Participate in code reviews and mentoring of junior developers.
• Work with your squad to deliver awesome new features on time and continuously improve.
• Collaborate with product and design teams to turn stories into impactful, user-friendly UI/X.
• Partner up with Test Engineers to assess issues and resolve and bugs.

Frontend Software Engineer – Product R&D, Innovation & Ownership

Technical Writer

• Lead and mentor a small team of technical writers.
• Mentor and cross-train new and junior team members.
• Design, develop, and maintain customer documentation for software systems.
• Liaise with software development teams in an Agile environment to identify key documentation deliverables and produce documentation estimates.
• Evolve documentation strategy to suit changing business needs.
• Implement AI tooling and practices to transform documentation processes.
• Design, develop, and maintain online help files for deployment with web-based applications, including planning and executing associated UI help screen testing.
• Co-ordinate document reviews with software development and customer operations teams, building and maintaining constructive working relationships.
• Conform to documentation standards and practices set by the documentation team.
• Manage the Business Unit customer documentation portal.
• Prepare pre-sales documentation and assist with marketing material.
• Review customer documentation for peer writers.
• Contribute to process improvements.
• Create storyboards and scripts for videos and training.

Lead Documentation Writer

Support Engineer

• Provides Level 2 support to customers, resolving technical issues in live production environments.
• Experience in ticket and queue management.
• Liaises with Level 2 (Operation support), Level 3 (PS), and Level 4 (R&D) teams for issue resolution.
• Drives process improvement to meet SLAs and service expectations.
• Available for shift work (early mornings, late evenings, nights) and on-call 24/7 support.
• Standby support and occasional work on weeknights, weekends, or public holidays.
• Ad-hoc travel to customer sites may be required.

Technical Support Analyst II

Financial Planning and Analysis

• Manage and support business finance activities for the Telco Product Category.
• Business partnering with the Telco Operational teams, Accounting teams, and the broader international CFO organization.
• Cost centre forecasting and ongoing financial monitoring.
• Project margin reporting and profitability analysis.
• Product performance review and financial analysis.
• Preparation, monthly, annual, and ad hoc cost rate calculations and analysis.
• Revenue and cost reporting in accordance with US GAAP guidelines.
• Resource (headcount) forecasting and alignment with project financials.
• Supporting month-end close activities, including accruals, prepayments, and variance analysis, in collaboration with AP and GL teams.
• Monthly financial reporting and analysis, including variance analysis, margin reporting, and ad hoc financial investigations.
• Supporting internal and external audit processes as required.

Financial Analyst III

Backend Engineer

• Build and evolve high‑performance C++ systems that sit at the core of the platform, with a focus on keeping them stable, maintainable, and built to last.
• Get hands‑on with performance work, understanding how the system behaves in production, identifying bottlenecks, and optimising code and memory where it matters most.
• Tackle complex technical problems in a large, distributed environment, using sound judgement to arrive at practical, reliable solutions.
• Work closely with a cross‑functional team—other C++ engineers, QA, architects, analysts, and product owners—to deliver end‑to‑end solutions and help shape technical decisions along the way.
• Deliver reliably as part of a self‑managed Agile team, balancing new feature work with the ongoing health and reliability of existing systems.
• Help raise the engineering bar by contributing to DevOps practices, using modern and AI‑assisted tooling, and mentoring junior developers through guidance and thoughtful code reviews.

Senior C++ Software Developer

SDET

• Analyze user requirements and product architecture/design to derive testing requirements
• Design and author test cases for functional and non-functional testing
• Facilitate creation and execution of automated tests and test suites
• Write and execute automated and manual tests as needed
• Utilize innovative test technologies to develop test strategy
• Assist in assessing product quality and release readiness
• Accurately describe technical details and steps to reproduce issues when documenting defects found in code
• Participate in Agile ceremonies
• Keep the Agile team informed of delays in testing activities or issues arising from variances
• Confidently communicate and collaborate with team members

Test Engineer II

Engineering Manager

• Lead other managers and several software development teams, offering recruitment, mentoring, and performance evaluations
• Provide visionary leadership to multiple software development teams, setting clear objectives and fostering a culture of collaboration, innovation, and excellence
• Develop and implement strategies for software development that align with business needs and long-term plans
• Oversee the planning, execution, and delivery of software projects, ensuring they are completed on time, within budget, and to the specified quality standards
• Effectively communicate project status, milestones, and any potential roadblocks to stakeholders
• Manage and allocate budgets and resources for software development projects, optimizing resource utilization

Director of Software Development

DevOps Engineer

• Operate and improve cloud infrastructure on AWS and Azure, ensuring availability, performance, and security
• Build and maintain infrastructure using Terraform and configuration management tools (Chef or equivalent)
• Develop automation and tooling using PowerShell, Bash, and Python
• Implement and maintain CI/CD pipelines and DevOps practices using Azure DevOps
• Troubleshoot and resolve issues across Linux and Windows systems
• Support infrastructure lifecycle activities: provisioning, patching, monitoring, and optimization
• Collaborate with engineering teams to improve reliability and operational efficiency

Systems Engineer

• Responsible for the effective operation of the software in both internal and customer-facing environments
• Works closely with Operation and Service Delivery teams to ensure system monitoring and runtime availability and effectiveness, including automation and real-time monitoring
• Ensures that all systems and equipment are running efficiently and effectively to support the organization's objectives

Billing Systems Analyst I

Procurement

• Provide support for indirect IT and services spend including hardware, software, SaaS, cloud, consulting and professional services, and maintenance/support, generally low‑cost, high‑volume transactions
• Negotiate business and pricing terms in collaboration with Legal and Business Owners for low‑to‑mid‑complexity transactions, within established guardrails, to help optimize total cost and value for CSG
• Facilitate supplier onboarding activities as needed before finalizing transactions, including confirming that required documentation and system setups are in place
• Obtain, validate, and update supplier quotes; provide quote information and options to internal requestors and service owners, and ensure that selected options are accurately reflected in purchase orders
• Fulfill renewal orders with existing suppliers (e.g., term licenses, maintenance and support) by tracking expiration dates, initiating renewal discussions, and completing associated purchasing activities to avoid service interruptions
• Ensure day‑to‑day procurement activities comply with Finance, Legal, and Procurement policies, procedures, and approval frameworks
• Maintain and use a calendar of key contract dates (e.g., maintenance, support, and term license expirations and termination notice periods) to proactively trigger renewals, terminations, or changes
• Provide coverage and timely support for stakeholders across APAC, EMEA, and the Americas, coordinating with colleagues as needed to manage time zone differences and business priorities
• Create and track savings and cost‑avoidance opportunities associated with renewals, competitive quotes, and negotiations in support of the company’s financial targets
• Use procurement workflow and efficiency tools to initiate work, track status, and keep internal requestors and other stakeholders informed of progress, while maintaining accurate procurement and master data in purchasing and contract management systems
• Support senior procurement staff, as requested, on sourcing events (e.g., RFx) by helping gather requirements, compile supplier responses, and organize basic price and non‑price comparisons

Procurement Specialist

Data Analyst

• Plan and conduct complex data analytics in the direction of Audit and enterprise risk teams.
• Interface and communicate with subject matter experts of varied backgrounds, including executives, to properly assess data requirements and execution strategy.
• Discuss findings and observations with Management and Audit Teams.
• Lead the execution of all aspects of data analytics to fulfill the objective; extract, clean, transform and integrate large and diverse data sources.
• Create visually appealing and actionable reports using tools such as Power BI, Power Automate, Python, and SQL.
• Maintain documentation of data sources, logic, and procedures to ensure transparency and repeatability.
• Stay current on emerging technologies and trends impacting internal audit and data analytics.
• Contribute data to internal risk assessments and business monitoring activities across finance, IT, compliance, and operational processes.
• Partner with Internal Audit and risk team to build AI strategy, control testing automation, and innovate audit procedures.
• Collaboratively engage and manage working relationships with business stakeholders and internal data experts.
• Support and assist with internal audit testing as needed.