Operational Engineer, Citrix

CSG

Operations Engineer I responsible for Citrix environment maintenance and user support at CSG. Ensuring system availability and performance while adhering to organizational standards and SLAs.

Posted 4/28/2026full-timeRemote • 🇮🇳 IndiaJuniorWebsite

Tech Stack

Tools & technologies

AzureCitrixDNSServiceNow

About the role

Key responsibilities & impact

Validate end-to-end data pipelines from source systems to final dashboards
Provide L1/L2 support for Citrix Virtual Apps and Desktops (CVAD) environments
Monitor and maintain Citrix components such as: Delivery Controllers, StoreFront, Citrix Gateway (NetScaler), VDAs (Virtual Delivery Agents)
Perform basic troubleshooting for session, connectivity, and performance issues
Handle incidents, service requests, and alerts via ticketing tools (e.g., ServiceNow)
Perform initial triage and escalate complex issues to L2/L3 teams
Ensure adherence to SLA/OLA commitments
Provide timely updates to stakeholders and users
Monitor system health using tools like: Citrix Director, SCOM / other monitoring tools
Perform routine checks and preventive maintenance
Assist in patching and upgrades of Citrix components
Support user provisioning and access issues
Troubleshoot login failures, profile issues, and application launch failures
Work with Active Directory teams for authentication-related issues
Generate basic reports on incidents, uptime, and performance

Requirements

What you’ll need

Bachelor’s degree in computer science, Software Engineering, or related field, or equivalent practical experience.
1–3 years of experience in Citrix/Windows support
Exposure to ITIL processes
Monitoring tools (SCOM, Nagios, etc.)
Certifications (nice to have): Citrix Certified Associate (CCA), Microsoft certifications (Windows Server / Azure)
Basic knowledge of: Citrix Virtual Apps and Desktops (CVAD), Citrix Gateway (NetScaler), Windows Server (2016/2019/2022), Active Directory, DNS, DHCP
Understanding of: Remote Desktop Services (RDS), Group Policy (GPO)
Basic troubleshooting skills for: User sessions, Application delivery issues, Network connectivity
Strong problem-solving and analytical skills
Scripting knowledge, AI tools exposure
Good communication (verbal & written)
Ability to work in a 24x7 support environment
Team player with a proactive attitude

Benefits

Comp & perks

Work from Home, in-office, or hybrid
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Citrix Virtual Apps and DesktopsCitrix GatewayWindows ServerActive DirectoryDNSDHCPRemote Desktop ServicesGroup Policybasic troubleshootingscripting

Soft Skills

problem-solvinganalytical skillscommunicationteam playerproactive attitude

Certifications

Citrix Certified AssociateMicrosoft certifications