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Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Owns standards and backlog definition for CX driven work, while partnering with existing domain Product Owners and Engineering for delivery sequencing and implementation evangelizing the need for reusability.
- Contribute to the strategic CX roadmap by balancing client specific requirements with the overarching goal of product standardization.
- Lead the development and grooming of technical tickets and user stories.
- Act as the primary interface between UX designers and technical teams.
- Lead delivery within internal Agile or Scrum and Kanban environments while seamlessly adapting to diverse working models required by external clients.
- Identify opportunities to turn custom client requests into standard product features, reducing technical debt and increasing the velocity of CX deployments.
- Work daily with Engineering, QA, and UX teams to ensure the final product meets the high performance and usability standards of the Ascendon platform.
Requirements
What you’ll need- 3 to 5 years of experience as a Product Owner or Business Analyst, specifically focused on digitally led front end experiences across native mobile and web platforms.
- A strong understanding of cloud native, SaaS based architectures.
- You do not need to code, but you must understand how APIs, data structures, and front end frameworks impact the user experience.
- Deep familiarity with UX best practices and a passion for creating intuitive, frictionless customer journeys.
- Proven ability to work across different delivery methodologies simultaneously.
- Exceptional ability to translate between technical and non technical stakeholders.
- Experience in the Telecommunications sector is highly preferred.
- Proficiency in ADO (Azure DevOps), Jira, Confluence, and design collaboration tools such as Figma or Adobe XD.
Benefits
Comp & perks- If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
- Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. Integrity: Do what’s right for our customers and our people while being authentic. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
ATS Keywords
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Hard Skills & Tools
Product OwnerBusiness Analystcloud native architectureSaaS architectureAPIsdata structuresfront end frameworksUX best practicesAgileScrum
Soft Skills
communicationcollaborationadaptabilitystrategic thinkingproblem solvingstakeholder managementleadershipcustomer focustechnical translationuser experience advocacy