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About the role
Key responsibilities & impact- Drive new logo acquisition across key verticals.
- Develop and execute territory and prospecting strategies to land new customers through a direct sales motion, with a primary focus on healthcare, retail, and financial services, while operating across all three verticals.
- Identify, engage, and build relationships with executive stakeholders (CX, Digital, Operations) to position CSG’s AI-enabled CX solutions.
- Lead end-to-end sales cycles—from outbound prospecting and discovery through solution shaping, business case development, and deal closure.
- Accelerate growth through partner-led sales motions.
- Drive new revenue through partner-sourced opportunities, including referrals and co-sell engagements with strategic partners.
- Lead and close partner-referred and co-sell deals by aligning on sales strategy, roles, and customer engagement across internal and partner teams.
- Orchestrate a cross-functional pursuit team.
- Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders.
- Champion CX transformation for your customers.
- Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience.
Requirements
What you’ll need- 3+ years of successful technology sales experience selling in to one or more of CSG’s target verticals including Financial Services, Healthcare, Retail or Cable/Telecommunications.
- 5+ years of quota-carrying field sales experience identifying, qualifying, and closing enterprise prospects, with a proven track record of achieving or exceeding sales quotas.
- Demonstrated success driving the full sales cycle from prospecting through negotiation and close.
- Ability to build credibility and trust with senior stakeholders across new logo prospects and partner-led opportunities.
- Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations.
- Ability to communicate clear value propositions through presentations, proposals, and business cases.
- Experience selling or positioning enterprise CX platforms, including journey orchestration, digital experience, IVR and experience management solutions that connect data, insights, and engagement across the customer lifecycle.
- Ability to translate customer data, signals, and behaviors into actionable CX strategies that improve engagement, reduce friction, and drive measurable business outcomes (e.g., retention, call reduction, digital adoption).
Benefits
Comp & perks- Unlimited Paid Vacation, plus 2 days of Volunteer Time Off per year and generous holiday time off.
- The opportunity to sell impactful CX solutions with a global, trusted provider.
- A collaborative culture where your ideas to grow our CX business are heard and acted on.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technology salessales cycle managementprospectingnegotiationclosing dealscustomer experience platformsjourney orchestrationdigital experienceIVR solutionsexperience management
Soft Skills
relationship buildingcredibilitytrustcommunicationpresentation skillsstrategic thinkingcollaborationleadershipproblem-solvingtransformational change