CX Sales Director – New Logo Sales

CSG

Sales Director leading CX transformation and acquiring new logos in healthcare, retail, and financial services for CSG. Requires extensive sales experience and executive engagement skills.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $145,697 - $233,110 per yearWebsite

About the role

Key responsibilities & impact

Drive new logo acquisition across key verticals.
Develop and execute territory and prospecting strategies to land new customers through a direct sales motion, with a primary focus on healthcare, retail, and financial services, while operating across all three verticals.
Identify, engage, and build relationships with executive stakeholders (CX, Digital, Operations) to position CSG’s AI-enabled CX solutions.
Lead end-to-end sales cycles—from outbound prospecting and discovery through solution shaping, business case development, and deal closure.
Accelerate growth through partner-led sales motions.
Drive new revenue through partner-sourced opportunities, including referrals and co-sell engagements with strategic partners.
Lead and close partner-referred and co-sell deals by aligning on sales strategy, roles, and customer engagement across internal and partner teams.
Orchestrate a cross-functional pursuit team.
Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders.
Champion CX transformation for your customers.
Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience.

Requirements

What you’ll need

3+ years of successful technology sales experience selling in to one or more of CSG’s target verticals including Financial Services, Healthcare, Retail or Cable/Telecommunications.
5+ years of quota-carrying field sales experience identifying, qualifying, and closing enterprise prospects, with a proven track record of achieving or exceeding sales quotas.
Demonstrated success driving the full sales cycle from prospecting through negotiation and close.
Ability to build credibility and trust with senior stakeholders across new logo prospects and partner-led opportunities.
Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations.
Ability to communicate clear value propositions through presentations, proposals, and business cases.
Experience selling or positioning enterprise CX platforms, including journey orchestration, digital experience, IVR and experience management solutions that connect data, insights, and engagement across the customer lifecycle.
Ability to translate customer data, signals, and behaviors into actionable CX strategies that improve engagement, reduce friction, and drive measurable business outcomes (e.g., retention, call reduction, digital adoption).

Benefits

Comp & perks

Unlimited Paid Vacation, plus 2 days of Volunteer Time Off per year and generous holiday time off.
The opportunity to sell impactful CX solutions with a global, trusted provider.
A collaborative culture where your ideas to grow our CX business are heard and acted on.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology salessales cycle managementprospectingnegotiationclosing dealscustomer experience platformsjourney orchestrationdigital experienceIVR solutionsexperience management

Soft Skills

relationship buildingcredibilitytrustcommunicationpresentation skillsstrategic thinkingcollaborationleadershipproblem-solvingtransformational change