CSCI Consulting

Software Engineer

• Design, develop, and maintain z/OS Connect APIs to expose mainframe services for integration with modern applications\n• Collaborate with Java and Oracle developers to ensure seamless orchestration between legacy and modernized components\n• Support the incremental migration of mainframe functionality to cloud-native services using containerized architectures\n• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives\n• Ensure all integration solutions comply with DoD cybersecurity standards, including Zero Trust and RMF\n• Assist in performance tuning, troubleshooting, and optimization of mainframe API services\n• Document integration processes, data mappings, and interface specifications\n• Support testing, deployment, and configuration management activities in a DevSecOps pipeline

z/OS Connect Mainframe Integration Developer

Full-stack Engineer

CSCI is seeking a highly skilled Software Developer to support the modernization of a critical federal legacy system. This role will support a multi-phase initiative to consolidate multiple legacy systems into a unified, cloud-native platform using Agile and DevSecOps methodologies. You’ll be instrumental in designing, developing, testing, and deploying secure, scalable, and compliant software solutions.\n• Collaborate with cross-functional Agile teams to design and implement software modules using Java and Oracle technologies\n• Participate in all Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, and retrospectives\n• Develop and maintain secure, efficient, and maintainable code in accordance with federal cybersecurity standards and Zero Trust principles\n• Support DevSecOps pipeline integration using tools such as GitLab, Jenkins, Selenium, JUnit, and Fortify\n• Assist in database schema design, data migration, and incremental deployment using ETL tools\n• Implement role-based access controls and support Identity, Credential, and Access Management (ICAM) integration\n• Conduct unit, regression, and security testing; document results and support release testing strategies\n• Collaborate with client stakeholders to ensure compliance with NIST SP 800-53, FedRAMP, FISMA, and other federal cybersecurity requirements\n• Support the development of Authority to Operate (ATO) documentation and audit compliance artifacts\n• Participate in performance monitoring and provide recommendations for system optimization\n• Contribute to transition-out activities including documentation, training materials, and knowledge transfer

Software Developer, Federal Modernization Project

Administration

• CSCI is seeking an experienced ServiceNow Administrator to support the configuration, maintenance, and continuous improvement of the ServiceNow platform for the End-to-End Systems Management Center (E2E SMC). This role enables IT service management, workflow automation, and reporting across mission-critical logistics systems, while ensuring strict DoD security requirements.
• Responsibilities: Administer and maintain ServiceNow tools and applications; Support system migrations, enhancements, and workflow development; Provide on-call support and troubleshoot technical issues; Coordinate with government stakeholders to prioritize updates; Maintain documentation and standards for ServiceNow operations; Ensure compliance with DoD security regulations during system changes.
• About CSCI: CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: “Do what is right, always.” We apply this philosophy across all elements of our growing business, from delivering world-class s<...>ess for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren’t diametrically opposed!
• Benefits of Working at CSCI: Competitive salaries; Generous Paid Time Off (PTO) package; Paid holidays aligned to the Federal calendar; 401(k) retirement plan; Full health benefits including medical, dental, vision, and life insurance; Team building events; Professional development support.

ServiceNow Administrator

Support Engineer

• CSCI is seeking a Tier II Technical Support Analyst to play a key role in ensuring the stability and performance of critical SDDC applications.\n• This position delivers advanced technical and functional support, resolves complex issues escalated from Tier I, and collaborates with stakeholders to maintain seamless operations.\n• The ideal candidate brings strong analytical skills, ServiceNow expertise, and a proactive approach to documentation and process improvement.

Tier II Technical Support Analyst

Program Manager

• Lead delivery and performance of a multi-task area federal IT support contract for the End-to-End Systems Management Center (E2E SMC)\n• Oversee Tier I and Tier II ITSM operations, sustainment, and contract compliance\n• Ensure operational excellence and mission continuity\n• Manage and integrate efforts across Contract Management, Sustainment & Maintenance, Tier I Operations, and Tier II Support\n• Ensure alignment with objectives, performance standards, and regulatory compliance\n• Supervise Help Desk Managers, Tier I/II Leads, ServiceNow Administrators, and Application Liaisons\n• Facilitate staffing plans, onboarding, and training to meet contract milestones\n• Oversee Monthly Status Reports (MSRs), Program Management Reviews (PMRs), SOP updates, and emergency support plans\n• Monitor KPIs including call center metrics, ticket resolution rates, and customer satisfaction\n• Serve as primary point of contact for the Contracting Officer’s Representative (COR)\n• Coordinate with Area Managers, Program Managers, and external agencies\n• Ensure adherence to DoD cybersecurity, physical security, and personnel clearance requirements\n• Support audits, inspections, and incident response coordination

Customer Support

• Job Description: CSCI is seeking a Call Management Support Specialist to join our End-to-End Systems Management Center (E2E SMC) team. This dual-role position supports both the Integrated Call Management System (ICMS) and ServiceNow platform operations. The specialist ensures efficient call routing, accurate data capture, and seamless integration with ITSM workflows, contributing to mission-critical logistics and transportation system support.
• Responsibilities: Operate and maintain ICMS functions such as Hunt Groups, Call Queues, Call Whisper, and Call Recording
• Ensure 100% of inbound calls are recorded and retained for up to 7 years, with access granted to government stakeholders
• Generate and maintain call detail records (CDRs), monthly call statistics, and ad-hoc reports on call activity and resolution status
• Manage and update IVR emergency messaging and coordinate with switch POCs for system outages or routing issues
• Support ServiceNow-based workflows, including ticket creation, escalation, and custom reporting
• Maintain ServiceNow user accounts and assist with license tracking and usage metrics
• Collaborate with ServiceNow administrators to align call center functions with broader ITSM processes and training materials

Call Management Support Specialist

• CSCI is seeking a skilled ServiceNow Workflow Developer to design, implement, and maintain custom workflows within the ServiceNow platform to support the mission of the End-to-End Systems Management Center (E2E SMC).\n• In this role, you will drive automation, streamline change management, and integrate with external tools to enhance operational efficiency across critical logistics and IT service functions.\n• Responsibilities: Design, develop and deploy ServiceNow workflows based on government requirements\n• Coordinate with Serena Business Management (SBM) stakeholders to migrate legacy workflows\n• Build and maintain system change request (SCR) and change control board (CCB) workflows\n• Develop dashboards, reports, and Kanban boards to improve operational visibility and performance tracking\n• Support outage tracking, firewall request automation, and TLS certificate management activities\n• Minimum Requirements: 3+ years of hands-on experience in ServiceNow workflow development and configuration\n• Strong understanding of ITSM frameworks, DevOps principles, and cloud-native integrations\n• Strong analytical and communication skills\n• Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment\n• Creativity and adaptability in problem-solving\n• Ability to work with clients to understand their needs\n• Strong organizational and time-management skills\n• Excellent written and verbal communication skills\n• Professional presence

ServiceNow Workflow Developer

IT Support

• CSCI is looking for a Tier I Help Desk Support Specialist to deliver first-level technical and functional support for SDDC applications. This role is essential in promptly resolving customer issues, managing ticket tracking, and maintaining the knowledge base to support Tier I operations efficiently.
• Responsibilities
• Provide first-level technical and functional support for SDDC applications
• Respond to customer inquiries via phone, email, web, and fax
• Log, track, and resolve incidents using ServiceNow
• Maintain and update the Knowledge Database with accurate solutions
• Escalate unresolved issues to Tier II support as needed
• Monitor application health and report outages within 30 minutes
• Administer TEAMS user accounts (approve/disapprove/unlock)
• Maintain GFM Coordinator List and update within 2 business days of receipt
• Support GATES Water Port operations with Tier I access