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Knowledge Management Analyst – Change Management
CSCI ConsultingKnowledge Management Analyst at CSCI Consulting supporting Department of War documentation and governance. Responsible for managing project knowledge and overseeing documentation readiness.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in knowledge management and documentation governance, with a strong focus on creating and maintaining user-facing documentation and ensuring compliance with formal documentation controls. Proven ability to coordinate across diverse teams and manage large volumes of project documentation effectively.
Highest-signal resume keywords
Active Secret ClearanceKnowledge ManagementDocumentation GovernanceSOP DevelopmentDocument Lifecycle Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Documentation ManagementVersion ControlApproval WorkflowsContent GovernanceTraining Material CreationOperational Readiness SupportProcess Improvement DocumentationTesting Evidence OrganizationKnowledge Transfer FacilitationCompliance Documentation
Soft Skills
CreativityAdaptabilityOrganizational SkillsTime-Management SkillsExcellent Communication Skills
Tools & Technologies
Document Management PlatformsCentralized Document RepositoriesKnowledge Libraries
Industry Keywords
Business AdministrationTechnical WritingPublic AdministrationEnterprise System ImplementationsAudit Readiness
About the role
Key responsibilities & impact- Capture, organize, and maintain project knowledge assets, including requirements, process flows, design decisions, configuration rationale, testing evidence, issue logs, and operational procedures
- Administer and maintain centralized document repositories and knowledge libraries to ensure approved artifacts remain current, accessible, and properly governed
- Develop and maintain user-facing documentation, including standard operating procedures (SOPs), quick reference guides, job aids, FAQs, troubleshooting guides, and support materials
- Support documentation readiness and approval activities for key implementation milestones, including SIT, UAT, training, deployment readiness, user confirmation testing, and operational handoff
- Coordinate with functional, technical, finance, reporting, PMO, and stakeholder teams to validate documentation accuracy, completeness, and usability
- Identify documentation gaps, outdated materials, duplicate content, missing approvals, and version control issues; coordinate corrective actions with document owners
- Support governance processes for document ownership, review cycles, approval workflows, version management, retention requirements, and archival procedures
- Maintain traceability between requirements, business processes, testing artifacts, training materials, deployment documentation, and operational support procedures
- Organize implementation evidence and support materials to facilitate effective knowledge transfer to agency users, support teams, and sustainment organizations
- Support training activities, office hours, hypercare operations, and post-go-live stabilization by ensuring updated procedures and solutions are documented and easily accessible
- Assist with sustainment planning by documenting lessons learned, recurring issues, resolutions, and process improvements
Requirements
What you’ll need- Active Secret Clearance required
- Bachelor's degree in Business Administration, Communications, Knowledge Management, Information Systems, Public Administration, Technical Writing, or related field; equivalent experience may be substituted
- 5-10+ years of experience supporting knowledge management, documentation governance, operational readiness, training support, or enterprise system implementations
- Experience organizing and managing large volumes of project documentation in structured repositories and document management platforms
- Strong understanding of document lifecycle management, version control, approval workflows, and content governance
- Experience creating and maintaining SOPs, job aids, quick reference guides, FAQs, knowledge articles, training materials, and support documentation
- Ability to coordinate effectively across business, technical, PMO, training, and stakeholder teams
- Experience supporting compliance-driven environments requiring formal documentation controls and audit readiness
- Creativity and adaptability in problem-solving
- Ability to work with clients to understand their needs
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Professional presence.
Benefits
Comp & perks- Competitive salaries
- Generous Paid Time Off (PTO) package
- Paid holidays aligned to the Federal calendar
- Full health benefits including medical, dental, vision, and life insurance
- 401(k) retirement plan
- Team building events
- Professional development support