Application Support Specialist
QAD
iOS
Bilingual Customer Service Representative – Seasonal
CSC Generation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteSalary
💰 MX$15,000 - MX$22,000 per month
Job Level
Mid-LevelSenior
About the role
- Handle inbound customer calls, providing assistance and information in a professional and courteous manner.
- Respond to inquiries about products, services, billing, and account issues.
- Ensure that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information.
- Diagnose and troubleshoot customer problems, escalating complex issues to higher support levels as necessary.
- Maintain and update customer records in the system after each interaction.
- Follow up with customers to provide status updates and confirm issue resolution.
- Adhere to company policies, procedures, and quality standards for call handling and ticket creation.
- Meet performance metrics such as but not limited to call handling time, first call resolution, pieces per hour, and customer satisfaction.
- Collaborate with other team members and departments to ensure seamless customer service delivery.
- Participate in ongoing training and development to stay updated on product knowledge and customer service techniques.
Requirements
- High school diploma or equivalent required.
- Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages.
- Strong computer skills, with the ability to navigate multiple systems and databases.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and the ability to handle difficult customer situations with empathy and patience.
- Desired Skills
- Enthusiastic/Knowledge about outdoor activities.
- Previous experience in handling inbound customer calls.
- Familiarity with service ticket creation and tracking.
- Strong organizational and multitasking skills.
- Ability to meet performance targets and work effectively under pressure.
- Team player with a positive attitude and a customer-first mindset.
Benefits
- SEASONAL agreement for peak season. (3 months)
- Full time $15,000 MXN monthly gross salary.
- $3,000 MXN Productivity Bonus Per month.
- $3,000 MXN Seasonal Bonus Per Month*
- Law benefits since day one.
- Home office.
- Full equipment provided.
- Possible Full-time contract.
- 100% paid training.
- Schedule window (8 am - 8 pm).
- 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).
- 1 hour Lunch - 2 breaks of 15 minutes each.
- Two days off (Tue–Wed or Wed–Thu / Fri-Sat / Sat-Sun/ Sun-Mon).
- Total Pass.
- Above the law benefits upon completion of the seasonal contract.
- Only for CDMX and Edo. de Mex.
- *This benefit applies only upon completion of the seasonal contract.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceticketing systemproblem-solvingbilingual proficiencycomputer skillsservice ticket creationmultitaskingattention to detailperformance metricsinbound customer calls
Soft skills
communication skillsempathypatienceorganizational skillsteam playerpositive attitudecustomer-first mindsetability to work under pressurefast-paced environment adaptabilitytraining and development participation
Certifications
high school diploma or equivalent
