Bilingual Customer Support, Spanish/English
ModSquad
System Support Specialist
HighLevel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- Reduce human risk through phishing simulations, security awareness training, and compliance monitoring
- Develop and implement strategies to educate employees on cyber threats and foster a security-conscious culture
- Present monthly security metrics by collaborating with all pillars and preparing review presentations
- Monitor and resolve incoming tickets in Freshdesk and Slack
- Troubleshoot application issues (Zoom, Slack, ClickUp, Google Drive)
- Reset passwords and assist with Google Workspace 2FA issues
- Add/remove users from Google Groups and distribution lists
- Perform basic Mac hardware troubleshooting (keyboard, trackpad, Wi-Fi)
- Escalate complex issues to Tier 2/3 support when necessary
Requirements
- Bachelor's degree in Business Administration, Information Systems, or related field
- 4-6 years of IT support experience
- Hands-on experience with Freshdesk or another IT ticketing system
- Hands-on experience with Addigy or a similar MDM solution for macOS
- Hands-on experience with Google Workspace (Gmail, Drive, Admin console)
- Basic knowledge of macOS troubleshooting
- Strong communication skills in English
- Ability to work independently, follow SOPs, and document work clearly
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportphishing simulationssecurity awareness trainingcompliance monitoringtroubleshootingmacOS troubleshootingGoogle WorkspaceMDM solutionFreshdesk2FA
Soft skills
strong communication skillsindependent workfollowing SOPsdocumentation