Customer Support

• Reduce human risk through phishing simulations, security awareness training, and compliance monitoring
• Develop and implement strategies to educate employees on cyber threats and foster a security-conscious culture
• Present monthly security metrics by collaborating with all pillars and preparing review presentations
• Monitor and resolve incoming tickets in Freshdesk and Slack
• Troubleshoot application issues (Zoom, Slack, ClickUp, Google Drive)
• Reset passwords and assist with Google Workspace 2FA issues
• Add/remove users from Google Groups and distribution lists
• Perform basic Mac hardware troubleshooting (keyboard, trackpad, Wi-Fi)
• Escalate complex issues to Tier 2/3 support when necessary

System Support Specialist

Customer Support Specialist

Customer Service Representative

Senior Customer Support/Sales Specialist

Customer Service Specialist

Senior Customer Service Delivery Manager