Data and Operations Support Specialist
Sunroom Leasing
Application Support Specialist
QAD
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
iOS
About the role
- Provide patience, empathy, and a customer-centric approach to handling support requests.
- Provide timely and accurate troubleshooting for both hardware and software issues
- Interact with end-users via Google Meet, email, or chat to help resolve their technical issues
- Manage and record all technical issues and resolutions using Intercom.
- Take ownership of customer issues reported and see problems through to resolution
- Prioritize and manage many customers and issues at one time
- Apply troubleshooting techniques before escalating issues
- Monitor health of customer environments and proactively tackle issues
- Analyze records and logs to spot underlying trends and potential issues
- Work alongside Engineering team to learn and stay current on new technologies for the infrastructure
- Celebrate team-based goals for best-in-class SLA and CSAT metrics.
Requirements
- Minimum Bachelor’s degree required
- Minimum 5+ years of experience in Application Support, Technical Support, and BI Support.
- Expert user in iOS
- Knowledge of manufacturing processes and quality control will be of advantage
- Clear and concise communication for technical and non-technical audiences
Benefits
- Your health and well being are important to us at QAD.
- We provide programs that help you strike a healthy work-life balance.
- Opportunity to join a growing business, launching into its next phase of expansion and transformation.
- Collaborative culture of smart and hard-working people who support one another to get the job done.
- An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinghardware supportsoftware supportapplication supporttechnical supportBI supportiOS expertisedata analysisproblem resolutionquality control
Soft skills
patienceempathycustomer-centric approachclear communicationconcise communicationownershipprioritizationtime managementteam collaborationproactive problem solving
Certifications
Bachelor's degree
