CSAA Insurance Group, a AAA Insurer

Manager

• Lead and support organizational change efforts for moderate to high complexity initiatives
• Develop change strategies and plans aligned to business goals and stakeholder needs
• Conduct impact assessments, team member analyses, and readiness assessments
• Identify adoption risks, resistance patterns, readiness gaps, and change-related dependencies
• Define, monitor, track, analyze, and report on adoption, utilization, engagement, readiness, and benefit realization

Change Manager, Enterprise Change Management

Cloud Engineer

• The API/Microservices/AWS Software Engineer designs and builds scalable, cloud-based microservices on AWS, using Java and modern DevOps practices.
• You’ll partner with architects and teams to deliver reliable, high-performing APIs and services in a fast-paced, Agile environment.
• Be involved in designing and building services in a continuous delivery model on a cloud platform.
• Partner with leads and architects to help establish a technical vision and deliver innovative services which are consistent, maintainable, and highly scalable for various commerce experiences.
• Work within microservices architecture, domain driven design, and RESTful APIs using Java.
• Work in a distributed/cloud-based environment, including Amazon Web Services & Kubernetes with high transaction volumes.
• Use data structures, algorithms, and architecture patterns.
• Define solutions, provide estimates on effort and risk, and evaluate technical feasibility.
• Use modern build strategies, continuous integration, unit testing, static analysis, and automated integration tests.
• Practice full DevOps to ensure a culture of testing and releasing software on Amazon Web Services continuously using automation and monitoring.
• Leverage NoSQL using Amazon Web Services to ensure data storage is designed for security, reliability, availability, maintainability, and performance.
• Deliver software in a Scrum development process.
• Perform technical code reviews and pair programming.
• Partner with other teams to ensure the service ecosystem is loosely coupled and scalable.

Software Engineer – API, Microservices, AWS

Business Analyst

• This role works directly with stakeholders to define, document, and drive business requirements for technology and process changes.
• Own business requirements analysis and definition/documentation, facilitating cross-functional collaboration, and managing requirements through the product lifecycle, including UAT testing support.
• Formulate and define systems scope and objectives based on user needs and a good understanding of applicable business systems and industry requirements.
• Apply knowledge of business analysis methodologies, tools, and techniques to ensure solutions meet business needs.

Business Solutions Analyst III – Guidewire

DevOps Engineer

• Own and evolve the enterprise ITSM and IT operations strategy, defining the operating model, governance framework, and accountability mechanisms required for resilient, high-performing service delivery.
• Lead Incident, Problem, and Change Management disciplines, strengthening compliance, risk management, and operational stability while supporting business agility.
• Establish and govern the CMDB capability, maturing the Common Service Data Model (CSDM) to ensure a trusted, actionable system of record.
• Define, monitor, and continuously improve service KPIs and operational health indicators to drive transparency, accountability, and measurable improvements in service quality and customer experience.
• Manage the assigned IT budget and third-party partner relationships, ensuring responsible spend, vendor accountability, and clear value realization.
• Partner closely with IT leaders, business stakeholders, and the PMO to align service delivery priorities with enterprise strategies and outcomes.
• Lead complex, high-impact initiatives, including major ServiceNow platform upgrades and capability expansions.
• Drive consolidation and retirement of legacy tools and processes through migration to the ServiceNow Catalog and standardized workflows.
• Oversee adoption of ServiceNow DevOps Change Velocity and Application Vulnerability Response to enable risk-based change governance, faster delivery, and improved security posture.
• Lead and develop a diverse, high-performing team of Scrum Engineers and practice leads across ITSM, SRE, and DevOps disciplines.
• Serve as the primary intake point for new enterprise initiatives, facilitating prioritization, stakeholder alignment, and shared ownership of outcomes.
• Build and oversee the 2026 Portfolio Plan, aligning investments and capacity with the broader Core Insurance Solutions strategy.

Director, IT Enterprise Services – DevOps

Procurement

• The Procurement Specialist is responsible for managing the enterprise Purchasing Card (P-Card) Program and executing procurement activities for moderate to high complexity goods and services.
• This role supports business units across the organization, with a primary focus on IT-related purchases, while ensuring strong supplier management, data integrity, and compliance with procurement policies.
• This position requires the ability to translate business requirements into sourcing solutions, negotiate pricing, mitigate risk, and deliver the best value.
• The role combines transactional procurement execution with analytical problem solving, supplier coordination, and cross-functional collaboration.
• The Procurement Specialist operates with moderate independence, exercises judgment within established guidelines, and contributes to continuous improvement of procurement processes and systems.

Procurement Specialist

Operations

• Support CSAA customers by providing information on policy and coverage
• Respond to inquiries on existing claims and take first notice of loss on newly filed claims
• Communicate with customers via phone, email, text, or chat
• Assist customers with insurance claims
• Check status of existing claims and provide updates
• Document all claim activity accurately and timely in claims systems

Change Manager, Enterprise Change Management

Software Engineer – API, Microservices, AWS

Business Solutions Analyst III – Guidewire

Director, IT Enterprise Services – DevOps

Procurement Specialist

Operations Shared Services Specialist