CSAA Insurance Group, a AAA Insurer

IT Support

• Collaborating with business stakeholders and external vendors to document both functional and non-functional requirements.
• Develop user stories, and maintain up-to-date design and mapping documents.
• Support Next Generation (NG) initiatives from a telematics perspective while maintaining and supporting the telematics platform roadmap.
• Serve as the primary point of contact for external telematics vendors, ensuring effective communication and collaboration.
• Align highly complex solutions with business and IT strategies.
• Ensure clarity and compliance with the organization's architectural standards and documents functional and non-functional requirements.
• Maintain documentation for new and existing applications.
• Work closely with customers, business analysts, developers and other team members to understand business requirements that drive the analysis and design of quality technical solutions.
• Provide subject matter expertise to project stakeholders (customers and IT) and review documentation of other analysts for completeness.
• Responsible for designing, documenting, implementing, maintaining and supporting highly complex or mission critical application software that is delivered on time and within budget.
• May lead small teams to accomplish assigned projects.
• Analyze defects with an eye towards finding root cause, recommending both technical and non-technical solutions.

IT Engineer IV

Director

• Lead the design, development, and execution of all data integrations with the Guidewire platform using modern cloud-native tools (AWS, APIs, ETL, Glue)
• Oversee architecture and engineering of inbound/outbound data flows between internal systems and third-party platforms
• Partner with the SI to align technical integration and reporting strategies with business and program requirements
• Manage teams responsible for integration development, solution design, and data transformation pipelines
• Build and enforce integration architecture governance, data security, and compliance standards
• Drive best practices in API development, real-time data streaming, and batch data processing
• Champion automation, reusability, and reliability in integration design to accelerate delivery and reduce errors
• Collaborate with business stakeholders to understand reporting and analytics needs and oversee development of data models and reports
• Establish scalable frameworks for performance monitoring, data quality assurance, and operational support
• Foster a culture of accountability, innovation, and continuous improvement across engineering teams
• Monitor and report on integration KPIs, platform performance, and SLAs
• Support enterprise data strategy and integration modernization goals through platform improvements and architecture evolution
• Serve as the escalation point for complex integration issues and production challenges
• Lead financial and capacity planning to align team efforts with business priorities

IT Engineer IV

Director, Integrations and Reporting