Operations Shared Services Specialist

CSAA Insurance Group, a AAA Insurer

Provide support to CSAA customers regarding insurance policies and claims. Respond to inquiries via multiple communication channels for optimal customer service and accuracy.

Posted 6/3/2026part-timeRemote • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $34 per hourWebsite

About the role

Key responsibilities & impact

Support CSAA customers by providing information on policy and coverage
Respond to inquiries on existing claims and take first notice of loss on newly filed claims
Communicate with customers via phone, email, text, or chat
Assist customers with insurance claims
Check status of existing claims and provide updates
Document all claim activity accurately and timely in claims systems

Requirements

What you’ll need

2 years of customer service experience in a fast-paced setting
2 years of claims experience in Property and Casualty industry
High School Diploma/GED or 2 years experience in a customer facing virtual environment
Empathy, Adaptability, Time Management, Organization
Communication and problem-solving skills
De-escalation and conflict resolution skills
Strong computer navigation abilities

Benefits

Comp & perks

Total compensation package
Annual bonus eligibility
401(k) with a company match

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims experiencecustomer service experiencedocumentation skills

Soft Skills

empathyadaptabilitytime managementorganizationcommunication skillsproblem-solving skillsde-escalation skillsconflict resolution skills

Certifications

High School DiplomaGED