ServiceNow Workflow Developer
CSCI Consulting
CloudCyber SecurityITSMServiceNow
Job Level
Mid-LevelSenior
Tech Stack
CloudSDLCServiceNowSQL
About the role
- Provide support for resolution of business service requests and incidents related to the Ironclad CLM (Contract Lifecycle Management) system
- Support critical cross-functional initiatives and projects for the contract management process area including system implementations, operational improvements and new contract workflow rollouts
- Partner with Business Stakeholders to deliver process solutions using the Ironclad CLM platform and other E2E Contract Management applications
- Perform root cause analysis of system issues and propose corrective action plans
- Ensure application support service levels are met and measure performance against them
- Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported Ironclad CLM
- Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers
- Support management of key relationships (Legal, Sales, Finance, Procurement, IT) to ensure services are aligned and delivered to business requirements
- Support adoption of best practices through the entire IT Business Applications support process
- Maintain knowledge base of supported Ironclad CLM system functionality, customization and integration
Requirements
- Bachelor's degree in relevant discipline (MIS, IT business/computer science, Legal Studies and/or Business Administration)
- Experience with contract management processes, workflows, and compliance requirements
- Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments
- Strong system administration skills including user management, security configuration, and performance monitoring
- Experience with database management and SQL queries for reporting and troubleshooting
- Knowledge of API integrations and data exchange between enterprise systems
- Proficiency in managing cloud-based SaaS applications and understanding of infrastructure requirements
- Experience with backup/recovery procedures and business continuity planning
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Bonus: DocuSign CLM, Agiloft, Conga, ServiceNow and/or other CLM application technical knowledge
- Bonus: SOX controls implementation and support experience
- Bonus: SDLC experience
- Bonus: Experience within a publicly traded multi-national company, preferably high-growth company
- Shift Timing: 5:00 PM – 2:00 AM IST
- Work Location: Kharadi, Pune (Work from Office)
